Technical Services Manager

Exquisite 5* Game Lodge – World Class Ecotourism Operator –  in some of the most remote and pristine areas in Africa,

dedicated to conserving and restoring Africa’s wilderness and wildlife.

Northern Botswana.

Min 6 years – 5* Game Lodge / Reserve / Hospitality experience is essential

Tertiary education diploma or degree


The TSM will take daily responsibility to ensure the management of the Maintenance Department with the function of reactive repairs and planned maintenance, which will include managing Company assets and staff members. This position will report directly to the Concession Manager, with a dual reporting responsibility to the Fleet Manager.

The candidate for this position will be qualified and/or have substantial experience of a relevant building trade e.g. electrical, mechanical engineering, plumbing, drainage, construction, painting and decorating etc. Leading a team of maintenance staff, you will be able to demonstrate strong organisational skills to lead, plan and delegate the teams work and be willing to take a hands-on approach to the maintenance and repairs. A major part of this role will be focused on up-skilling the team in order to reduce the number of contractors used.

Brief Description of position:

Devise the annual planned maintenance program and schedule of works

Schedule and delegate reactive repairs as required

Manage and administer annual repair and maintenance contracts e.g. electrical testing, mechanical and electrical equipment, water supply testing Solar etc.

Maintain and monitor the delivery against the annual planned program

Manage the in-house team monitoring their work, setting targets, carrying out regular appraisals and reviewing training and development needs

Build a skilled team in order to reduce the number of contractors used

Prepare specifications and tender / quotation documentation as required for works

Prepare and regularly review a list of approved contractors for specialist, responsive or emergency maintenance and repair works.

Ensure that the grounds of camp are maintained in a tidy and good condition

Liaise with the operational team over scheduling of works, security and access

Ensure that all contractors are engaged and managed on site in full compliance with the Wilderness policies

Any other duties as may reasonably be required and that fall within the scope and range of the job

Ensure that all the camp activities at back of house is done according to the Minimum Environmental Standards

To be familiar with and manage the systems involving the handling and reporting of incidents of whatever nature (Fire, safety, health, accident etc.) and reporting thereof to the Concession Manager at the earliest possible convenience.

Continuous training and development of the maintenance team to ensure compliance to the highest maintenance standards and for assets to be used to their full potential.

Identify any development requirements for maintenance team in camp.

Ensure that all safety procedures are adhered to when operating all maintenance equipment

Ensure adherence of all staff to the off road policy of the concession as guided by the Botswana Wildlife authority.

Responsible for overseeing the management of maintenance budget, expenses, and equipment depreciation within a camp.

Qualifications and Requirements:

Diploma Facilities Management / in a related technical/management discipline.
5 years’ experience in a similar role at supervisory / management level.
Proven experience in remote locations (Bush experience) will be an added advantage.
Proven record of outstanding staff relations.

Salary dependent on experience (between BWP 14 000 – 19 000)

Live in position (3 months on, 1 month off) leave cycle

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