The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a commitment to sustainability and community engagement, guiding experience as well.
The Management Couple is responsible for overseeing the overall operations of the lodge, ensuring exceptional guest experiences, efficient management of staff, and maintaining the highest standards of hospitality. The role encompasses management of Food & Beverage (F&B) services, maintenance, and administrative functions to ensure the smooth running of the lodge.
• Ensure guests receive outstanding service from arrival to departure.
• Handle guest complaints and resolve issues promptly and efficiently.
• Monitor guest feedback and implement improvements as necessary.
• Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area – this includes guest delights, accommodation, food, staff, activities
2. Food & Beverage Management:
•Oversee the planning and delivery of all F&B services, including menu planning, dining services, and bar operations.
•Ensure compliance with health and safety regulations in all F&B areas.
•Manage relationships with suppliers and negotiate contracts for the supply of food and beverages.
•Monitor inventory levels and control costs to maximize profitability.
3. Maintenance:
•Oversee the maintenance of the lodge, including guest rooms, common areas, and outdoor spaces.
•Ensure all facilities are in excellent working condition and meet safety standards.
•Coordinate with maintenance staff and contractors for repairs and renovations as needed.
•Implement preventive maintenance schedules to avoid disruptions in operations.
4. Administration:
•Oversee administrative functions including budgeting, financial reporting, and payroll.
•Maintain accurate records of all transactions and ensure timely submission of financial reports.
•Manage staff schedules, leave requests, and performance evaluations.
•Ensure compliance with all local laws and regulations, including labor laws and environmental standards.
• Conservation and Community – working with the Uganda Wildlife Authority (UWA) in conservation and community projects and partnerships arrangements.
5. Staff Management:
•Recruit, train, and supervise lodge staff, ensuring high standards of service and professionalism.
•Foster a positive work environment and encourage teamwork and personal development.
•Conduct regular staff meetings and training sessions.
Qualifications:
•Proven experience as a Lodge Manager, Hotel Manager, or in a similar hospitality management role.
•Strong leadership and team management skills with the ability to motivate and develop staff.
•Excellent customer service and interpersonal skills, with a focus on guest satisfaction.
•Solid understanding of hospitality operations, including housekeeping, maintenance, food and beverage, and front desk functions.
•Knowledge of sustainability practices and community engagement principles.
•Strong organizational and problem-solving abilities.
•Proficiency in hospitality management software and Microsoft Office Suite.
•Flexibility to work in a remote location and adapt to varying work schedules.
•One of the Managers must have guiding experience to create unique game drive activities.
Exclusive Luxury Game Lodge situated in an un-spoilt Liwonde National Park Malawi
Purpose of the Position:
To lead the team at the Lodge, ensuring guests have a seamless, personalized, and unforgettable safari experience. The Lodge Manager will uphold the lodge’s high standards in hospitality, safety, and guest satisfaction.
Key Responsibilities:
- Guest Experience:
Ensure every guest is welcomed warmly and leaves with unique, memorable experiences.
Collaborate with guides and management to create custom guest experiences (e.g., bush breakfasts, sunset boat rides, personalized game drives).
Educate guests on safety protocols regarding wildlife and keep them informed about animal activity near the lodge.
Handle guest feedback and resolve any issues promptly and professionally.
- Team Leadership & Management:
Lead and motivate a team of managers, guides, and staff to deliver exceptional service.
Foster strong, professional relationships with other managers and ensure seamless collaboration between departments.
Maintain team morale and create a positive work environment for all staff.
- Room Inspections & Maintenance:
Conduct regular room and lodge inspections to ensure high standards of cleanliness and functionality.
Report maintenance issues and work with the maintenance team to resolve them efficiently.
Make suggestions for improvements and upgrades to enhance guest experience.
- Safety & Protocols:
Ensure all guests are briefed on safety protocols related to wildlife and the lodge’s environment.
Cultivate a culture of safety and ensure adherence to protocols by guests and staff alike.
Requirements:
- Qualifications:
First Aid Certified (up to date).
4+ years experience working at a 5* lodge.
Hospitality or lodge management qualifications are advantageous.
- Experience:
Proven track record in managing a safari lodge or similar environment.
Strong leadership and team management experience.
- Skills & Attributes:
Exceptional communication and interpersonal skills.
Strong organizational skills with attention to detail.
Ability to multitask and remain calm under pressure.
Open-minded and adaptable to new ideas.
Passion for wildlife and conservation.
- Personal Qualities:
Warm and welcoming demeanor.
Hands-on leadership style.
Strong work ethic and integrity.
Willingness to live in a remote environment.
What We Offer:
Competitive salary and benefits package.
Accommodation provided on-site.
Open-minded work environment, encouraging innovation and new ideas.
Opportunity to work in one of Africa’s premier safari lodges within a renowned national park.
Salary: R40,000 per month negotiable – including accommodation
Assistant GM – Game Lodge.
Luxury 4* Game Lodge Pilaneseberg North West.
To assist in leading the team at the Lodge, ensuring guests have a seamless, personalized, and unforgettable safari experience.
The Assistant GM will uphold the lodge’s high standards in hospitality, safety, and guest satisfaction.
Key Responsibilities:
Guest Experience:
Ensure every guest is welcomed warmly and leaves with unique, memorable experiences.
Collaborate with guides and management to create custom guest experiences (e.g., bush breakfasts, sunset boat rides, personalized game drives).
Deputize Food & Beverage Department – ( Strong skills )
Restaurant & Bar management
Deputize Front Office Department.
Guest Relations
Deputize Housekeeping Department
Room checks
Deputize Maintenance Department
Deputize HR Departments
Staff training
Qualifications and Requirements
Hospitality or Business management-related tertiary qualification at NQF 6 level
5 years Assistant General Manager / Lodge Management experience
Strong management skills in all departments (Food/Beverage, Front office,, Housekeeping, Maintenance, Finance, Human Resources )
Valid RSA ID
Driver’s License & Own vehicle
Skills & Attributes:
Exceptional communication and interpersonal skills.
Strong organizational skills with attention to detail.
Ability to multitask and remain calm under pressure.
Open-minded and adaptable to new ideas.
Passion for wildlife and conservation.
Salary R 25 000 – R 30 000 including accommodation and company benefits.
Operations Manager.
5* Lodge & Luxury 4 bedroomed units / lodges – Tsehlanyane National Park in the heart of the Lesotho Mountain Kingdom.
The ideal candidate will have a strong background in hospitality management, excellent leadership skills.
The Operations Manager is responsible for overseeing the overall operations of the lodge, ensuring exceptional guest experiences, efficient management of staff, and maintaining the highest standards of hospitality. The role encompasses management of Food & Beverage (F&B) services, maintenance, and administrative functions to ensure the smooth running of the lodge.
• Ensure guests receive outstanding service from arrival to departure.
• Handle guest complaints and resolve issues promptly and efficiently.
• Monitor guest feedback and implement improvements as necessary.
• Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area – this includes guest delights, accommodation, food, staff, activities
•Ensure compliance with health and safety regulations in all F&B areas.
•Manage relationships with suppliers and negotiate contracts for the supply of food and beverages.
•Monitor inventory levels and control costs to maximize profitability.
Team Leadership & Management:
Lead and motivate a team of managers, guides, and staff to deliver exceptional service.
Foster strong, professional relationships with other managers and ensure seamless collaboration between departments.
Maintain team morale and create a positive work environment for all staff.
Room Inspections & Maintenance:
Conduct regular room and lodge inspections to ensure high standards of cleanliness and functionality.
Report maintenance issues and work with the maintenance team to resolve them efficiently.
Proven experience as a Lodge Manager, Hotel Manager, or in a similar hospitality management role.
•Strong leadership and team management skills with the ability to motivate and develop staff.
•Excellent customer service and interpersonal skills, with a focus on guest satisfaction.
•Solid understanding of hospitality operations, including housekeeping, maintenance, food and beverage, and front desk functions.
•Knowledge of sustainability practices and community engagement principles.
•Strong organizational and problem-solving abilities.
•Proficiency in hospitality management software and Microsoft Office Suite.
•Flexibility to work in a remote location and adapt to varying work schedules.
Salary R 30 000 including accommodation
Lodge Manager.
Luxury Game Lodge – situated in a Game Reserve that currently consists of 10,500 hectares – Eastern Cape – Port Elizabeth area.
Experienced lodge manager for 10 Room lodge (26 guests)
2 years lodge manager experience
Driver’s license essential
Excellent communication
2 years experience in stock control without assistance
2 years experience in running a lodge kitchen and food orders without assistance
Comfortable with identifying and supervising maintenance issues in the lodge
Excellent guest relations
2 years staff management experience
Salary R 16000 including accommodation
Camp Manager.
Wildlife Conservation Program Camp situated in a Big 5 Game Reserve in the Hoedspruit area – Limpopo Province.
Camp Management for international conservation research students.
Mature well experienced Manager with minimum 4 years Lodge Management experience ( small Lodge for international conservation research students.)
Camp Management for young international conservation students.
Housekeeping inspections & Maintenance.
Stock control.
Menu compilation.
Lodge / Conservation Program Administration
Skills & Attributes:
Exceptional communication and interpersonal skills.
Strong organizational skills with attention to detail.
Ability to multitask and remain calm under pressure.
Open-minded and adaptable to new ideas.
Passion for wildlife and conservation.
Personal Qualities:
Warm and welcoming demeanor.
Hands-on leadership style.
Strong work ethic and integrity.
Willingness to live in a remote environment.
Driver’s license essential
Excellent student / guest relations
Accommodation and meals included.
Salary R 20 000 including accommodation.
Trails Guide/ Guest Services Couple
Ultra Luxury 5* Game Lodge Sabi Sand Game Reserve – Greater Kruger
Trails Guide Requirements :
3 to 5 years experience guiding in 5 Star Establishments
General knowledge of legal implications of being a Trails Guide
FGASA NQ4 or Professional
NDT Registered
Valid Driver’s License and PrDP
Valid First Aid Certificate
Rifle Accreditations and ARH
Trails Guide qualification with VPDA
Astronomy knowledge advantageous
Off-road driving in 4×4 vehicles
Guest Services Supervisor :
Qualifications / Experience
South African Citizen.
Preferably some experience in 5 Star establishments
Hotel or Tourism School (or similar qualifications)
Hosting experience
Wine knowledge (preferable but not essential)
English speaking, fluent in written English
Driver’s license essential
Behaviours / Skills
A passion for people and making conversation
Basic computer knowledge
Basic understanding of stock taking and stock control
Hands-on approach
Willing to work long hours
Flexible attitude and willing to take on tasks as necessary
Good communicator
Highly sociable and confident when meeting new people and able to entertain and host
Able to interact with guests and behave appropriately
Sense of ownership and pride for the guest experience
Attention to detail
Anticipating guests needs and facilitating the small touches that enhance the guest experience
Ability to plan and organize
Sensitive to cultural issues and patient with colleagues
Realistic expectations of bush life
Well groomed and a good sense of personal hygiene
Primarily hosting and guest interaction
Maintain hosting standards and overseeing service
Be present at all times in the guest areas
Serve drinks at the bar and at meals
Set up and host bush functions from time to time
Check rooms are prepared according to standard prior to guest arrival
Laise between lodges and departments about guest movements and requirements
Work with the team and plan duties together, support where needed
Be flexible and move between lodges
Assist in lodge operations when not occupied with guests
Play your part in ensuring guests get the Ulusaba experience at its best
Maintain a high level of hygiene in line with statutory requirements
Permanent employment
Basic monthly salary
Live-in basic furnished accommodation
Free wifi
Meals whilst on duty
R1263.00 monthly food allowance over and above salary
Medical Aid – Company contribution 50% (after 3-month successful probation period)
Pension Fund – Company contribution 50% (after 3-month successful probation period)
Share of gratuities left by guests
1% Company Revenue Gratuity
20 bed nights for family and friends annually at R750 ppp night (after 3-month successful probation period)
Uniform allowance (after 3-month successful probation period)
Leave cycle: 4 weeks on and 2 weeks off