Deputy General Manager.

High End exclusive 5* Game Lodge – Northern Botswana

Deputize General Manager during his absence ; manage & control all departments of  this large 5* Game Lodge.

8 – 10 years senior management experience in large 5* Game Lodges

Excellent Food and Beverage Management experience and skills required in large 5* Game Lodges

Food and Beverage related operations must be the major attribute of the prospective candidate, developing relevant new experiences for our guests.

Enforcing efficient and accurate stock and operating equipment controls.

Developing Food and Beverage staff and help improving our sustainable business practices

The prospective candidate must have a Hospitality Management qualifications – 3 year Diploma or Degree,

have worked internationally (East African countries would be advantages)  in a Medium to Large 5* Game Lodge environment.

Requirements :

  • 3 year Hospitality  Management qualification – Diploma or Degree.
  • Proven experience with an exceptional track record as a Deputy General Manager
  • A minimum of  7 – 10 years’ experience working as Senior & Deputy GM in a 5* Game Lodge
  • A proven and positive history of developing and empowering staff;
  • A proven and positive history of meeting targeted outcomes;
  • Able to demonstrate the ability to build, lead and motivate a competent and effective management team;
  • A proven positive history working with local communities;
  • Have knowledge, passion and experience for hospitality and conservation;
  • Strong Administration skills and Administration packages certificates beneficial

Be mature, highly professional and enjoy working in a remote bush environment, understand,

and have the necessary initiative to deal with day to day challenges this environment presents.

Candidate should have strong practical lodge operational skills, this should include knowledge on general maintenance, front office, housekeeping,

guest services and lodge logistics.

Enforcing efficient and accurate stock and operating equipment controls.

Developing Food and Beverage staff and help improving our sustainable business practices

Be a ambassador for the company leading from the front especially in regards to guest relations

Assist General Manager planning and submit annual budget.

Salary P 35 000 per month gross (+- us$ 3238.00 or ZAR 4585.00 – 29/04/2021)

Full board.

Employee will be provided with house that consists of 1 bedroom, one bathroom, lounge (with furnishing) , open plan kitchen with fridge & stove (+ basic utensils).

Two return flights Kasane – JHB per year.

50% Medical aid paid by company on company approved med aid.

Get staff bed night privileges at lodge and in the Desert & Delta group.

Laundry service for uniform, private clothing, linen (provided) twice weekly maid service.

This is a single position 

Career growth opportunity in company

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Rooms Division Manager.

Exquisite 5* Idyllic Retreat on the edge of the ancient rainforest – Rwanda

Manage and control the Rooms operations of the property ensuring that a seamless customer service experienced is delivered to guests by ensuring

detailed coordination between all the Rooms departments of Front Office, Housekeeping & Guest experience  performing to the highest expected standard.

  • Degree in Hospitality Management from a recognized institute
  • Minimum of 5 year experience of which minimum of 2 years should have been at a Management level in a guest services or front of house operation.
  • Procedures and systems used in hotel management, with a preference for front-line guest services, people management, and direct operations. Computer skills and financial management are essential.
  • Fluency in English is essential, an additional European language is preferable, but not essential.

 Core Values & Competencies.

Blow Away The Customer.

  • I care and work towards exceeding the expectations of my customers
  • I am proactive and deliver unique and everlasting memories for our customers

Develop Passionate and Committed People.

  • I am committed to being thoughtful towards our colleagues
  • I am passionate about my role

Continuously Strive for Perfections (good enough never is)

  • I constantly seek new ways and ideas to improve what I do
  • I am inspired to make a difference

Achieve Sustainable Bottom Line Performance.

  • I am honest and fair
  • I take responsibility and contribute towards the financial performance of where I work

Key Duties and Responsibilities.

  • Monitor the day to day Front Office and Housekeeping of the property ensuring consistency in delivering the highest standards of services and in coordination with the Department Heads
  • Ensure optimum utilization of manpower on the shift whilst providing the expected high level of service. Ensure that staff are briefed before the shift in order to provide the relevant services.
  • Continuously review business processes, systems and procedures in order to enhance productivity and improve the performance of the Resort both in terms of unit costs and service levels. Actively be involved in the overall objective of automating systems and procedures to improve efficiency, decrease long term unit costs and to facilitate management information for decision making.
  • Ensure that all staff are adequately inducted and trained to provide the relevant services. Manage the training, recruitment and grooming of the staff to ensure that the image of the Resort’s services, its ideals, and its policies are maintained.  Be responsible for the development and PM reviews of staff directly reporting to this job and overall staff within the unit.
  •   Ensure regular daily contact with guests in order to receive feedback on service levels.  Personally, handle face to face complaints related to services and provide feedback

Salary highly negotiable including accommodation

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Lodge Manager.

Exclusive award winning 5* Game Lodge Waterberg Biosphere – Limpopo Province

To manage the lodge that Guest expectations are exceeded and budgeted profit margins are achieved.

To ensure the efficient, effective and professional management of all departments.

To design and implement personalized guest experience.

An excellent company image is to be projected as well as ensuring continued growth of the lodge.

✓ Grade 12 (essential)
✓ Degree or Diploma in Hospitality Management (advantageous)
✓ At least 3 years’ experience in a similar position
✓ Previous 5* experience essential
✓ Strong F&B background
✓ Excellent knowledge of overall hospitality operations
✓ Own reliable form of transport and valid driver’s license
✓ MS Office Suite

Lodge Management.

– To maintain and ensure the good will of the Group’s brand at property level
– To be a key ambassador of  the Game Lodge Group and its brands including hosting Site Inspections, communicating with the market and hosting Journalists
– To ensure the developed set of the Game Lodges and property standards are upheld and maintained
– To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed
– To assist in the event that one of the HOD positions is vacant
– To keep the property innovative in its Guest experience and up to date with both competitor offerings and current trends in the hospitality industry
– To be readily available to deal with all Guest queries and complaints.

Key Focus Areas

Lodge Management

HR Management

Development & Staff Management

General Service & Guest Care



Salary R 10 000 – R 12 000 including accommodation & company benefits

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