Wellness / Spa Manager.

Exquisite 5* Idyllic Retreat on the edge of the ancient rainforest – Rwanda

The Wellness Manager Provides guidance and leadership to The Spa including fitness ensuring consistent compliance with

spa/wellness industry guidelines and hotel policies, and quality guest service while maximizing departmental profits

and positioning the Resort as the place to be.

The ideal candidate will have:

4 years and above managerial experience in health/beauty spa environment;

At least 5 years hospitality customer service experience;

Wellness & Spa Diploma.

Prior experience managing teams;

Prior training experience;

Excellent leadership/management skills;

Ability to sell concepts and ideas to management, peers, and employees;

Demonstrated success in revenue achievement and expense management;

Experience in budget development and financial analysis;

Excellent written and verbal communication skills;

and high standards in ethics, service, and image

Strong creative mindset.

Strong organizational skills


▪ Ability to communicate in English oral and in writing. Ability to present clear, concise and meaningful information
to guests, executives, managers and employees. Other languages will be a plus
▪ Ability to analyze, interpret and understand financial data for existing spas and development projects.
▪ Ability to solve practical and complex problems.
▪ Ability to use systems and equipment, property management system, and other software/machinery as required.
▪ Highest level of integrity and transparency.
▪ Ability to coordinate multiple group efforts within the company to achieve objectives.
▪ Ability to handle multiple tasks, with awareness of deadlines.
▪ Ability to identify processes needing improvement, and to recommend improvements.
▪ Strong commitment to service.

Salary R 27 000 including accommodation and company benefits.

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