FRONT OFFICE VACANCIES

Category:

Reservations Manager.

World Class Hospitality Retreats Chain. Sandton – Gauteng.

To optimize the rooms revenue opportunities for the Group’s Southern and East African hotels and lodges.

The effective and efficient running of the South Africa Reservations office and the provision of excellent and personalized customer service.

•Minimum 5 years’ experience within reservation management essential with a proven track record

• Experience in handling a small, highly diverse and motivated team within the luxury travel environment

• Excellent communication skills and attention to detail is critical for this role

• A quick thinker, highly adaptable and ability to multitask.

To maximize revenue opportunity, rate yielding and occupancy at the 6* Game Lodges & Hotels

• To work in conjunction with the Head of Revenue and Group Reservations Manager to successfully manage rates and availability to optimize booking conversion

• To maintain the highest levels of communication between the reservations teams, sales teams and the properties

• To ensure that all team members are fully trained on all products, the required systems and are motivated to achieve maximum revenue at every opportunity

• To support the Head of Revenue and Group Reservations Manager in the implementation and review of our overall strategy to meet the business objectives

• Undergo a thorough documented review of the reservation process start-to-end to ensure consistent processes are followed according to the Group Reservations Office

• Excellent time management and ability to set and meet deadlines

• A true passion for travel

• Must be adept in use of Microsoft Office Suite

• Familiarity with Protel PMS system, Nightsbridge and Synxis CRS a plus

• Results and standards orientated

• Committed to service excellent and guest satisfaction

• Has passion, pride and ambition

• Proactive and committed to the businesses’ interests

• Flexible manner and willingness to learn

• Works under own initiative

• Team orientated and a team player

• Makes decisions, takes appropriate action, meets deadlines

• Works well under pressure and naturally goes the extra mile

Salary R 35 000 including Med Aid & Pension Fund.

Apply for this Position


 

Game Lodge Anchor.

Award winning World Class 5*Game Lodge – Kruger National Park.

The Front of House Anchor fullfills the position of Assistant Lodge Manager and Amukeri, in the absence of the incumbent.

However, it is critical that the Anchor acts as a “care taker” when filling in, and that system or policy changes are not made the absence of the incumbent.

Requirements:

  • A minimum of 4 year’s 5* Game Lodge Assistant Management experience
  • 4 years 5* Boutique Hotel   Assistant Management experience
  • Passion for Wildlife and Conservation.
  • Exceptional Food and Beverage knowledge
  • Excellent Guest Relation skills
  • Financial management ability
  • High standards of service excellence and a passion for the industry
  • Keen attention to detail
  • Exceptional English speaking and writing abilities
  • Good computer literacy
  • Excellent management ability and communication skills

Duties:

Management and training of the lodge staff in line with the Game Lodge’s Standard of Excellence

Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained

Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded

Effective financial management through the administration of orders and effective stock control

Effective communication and maintenance of lodge

Achieving service excellence though Teamwork

Salary highly negotiable including accommodation and company benefits.

Apply for this Position


 

Lodge Anchor.

Award winning High End 6* Game Lodge – Sabi Sands Game Reserve – Mpumalanga

The lodge anchor hosts the guests and manages all aspects of their stay to maximize guest delight.

Requirements: 

Hospitality Management qualification – Diploma – Degree.

• 4 years 5* Lodge Anchor experience required.

• Similar experience in a 5 star Game Lodge environment

• Sound knowledge of food and beverage, in particular wine, cigars and cheese

• Experience of Stock controls and management of month to month stock take

• Excellent attention to detail

• Computer literate

• Exceptional communication skills in English

• Financial management skills

• Management experience of junior staff

• Forward thinking, takes initiative

• Driver’s licence essential

Duties:

Relieve the Assistant Lodge Manager during cycle leave and perform all duties relevant to this position

• Manage day to day operations

• Coordination of service, wine tastings, functions etc

• Overseeing meal service

• Managing stock, breakages

• Manage staff in terms of discipline and service

• Hosting guests

• Check ins and outs

Salary highly negotiable including accommodation and company benefits.

Apply for this Position


 

Guest Relations Consultant.

Exquisite Award winning 5* Game Lodge – Sabi Sands Game Reserve Mpumalanga.

Guest Relations has the responsibility of dealing with Guests daily.

Guest Relations means your focus is to ensure that the needs and requests of the Guests are met,

and that each Guest has a memorable stay.

The duties include Guest handling as well as performing administration tasks.

You are required to obtain reservation information, and offer valuable information to Guests regarding accommodation,

services and activities, and will act as the Communications hub of the lodge,

distributing information without delay to the relevant people and departments.

Requirements :

  • Matric/NQF Level 4
  • Excellent communication skills
  • Excellent interpersonal skills
  • At least 2 year experience in 5* Game Lodge Guest Relations role
  • Administrative skills
  • Computer literate: MS Office
  • Strong Customer service orientation

Duties:

  • Guest handling and service
  • Administrative functions and Reservations
  • Workplace Health & Safety
  • Team player with a positive attitude
  • Excellent time management and self-discipline

Salary R 7 000 – R 8 000 including accommodation and Company benefits.

Apply for this Position