Rooms Division Manager.

Exquisite 5* Idyllic Retreat on the edge of an ancient rainforest – Rwanda

Manage and control the Rooms operations of the property ensuring that a seamless customer service experienced is delivered to guests by ensuring

detailed coordination between all the Rooms departments of Front Office, Housekeeping & Guest experience  performing to the highest expected standard.

  • Degree in Hospitality Management from a recognized institute
  • Minimum of 5 year experience of which minimum of 2 years should have been at a Management level in a guest services or front of house operation.
  • Procedures and systems used in hotel management, with a preference for front-line guest services, people management, and direct operations. Computer skills and financial management are essential.
  • Fluency in English is essential, an additional European language is preferable, but not essential.

 Core Values & Competencies.

Blow Away The Customer.

  • I care and work towards exceeding the expectations of my customers
  • I am proactive and deliver unique and everlasting memories for our customers

Develop Passionate and Committed People.

  • I am committed to being thoughtful towards our colleagues
  • I am passionate about my role

Continuously Strive for Perfections (good enough never is)

  • I constantly seek new ways and ideas to improve what I do
  • I am inspired to make a difference

Achieve Sustainable Bottom Line Performance.

  • I am honest and fair
  • I take responsibility and contribute towards the financial performance of where I work

Key Duties and Responsibilities.

  • Monitor the day to day Front Office and Housekeeping of the property ensuring consistency in delivering the highest standards of services and in coordination with the Department Heads
  • Ensure optimum utilization of manpower on the shift whilst providing the expected high level of service. Ensure that staff are briefed before the shift in order to provide the relevant services.
  • Continuously review business processes, systems and procedures in order to enhance productivity and improve the performance of the Resort both in terms of unit costs and service levels. Actively be involved in the overall objective of automating systems and procedures to improve efficiency, decrease long term unit costs and to facilitate management information for decision making.
  • Ensure that all staff are adequately inducted and trained to provide the relevant services. Manage the training, recruitment and grooming of the staff to ensure that the image of the Resort’s services, its ideals, and its policies are maintained.  Be responsible for the development and PM reviews of staff directly reporting to this job and overall staff within the unit.
  •   Ensure regular daily contact with guests in order to receive feedback on service levels.  Personally, handle face to face complaints related to services and provide feedback

Salary R 53 000 including accommodation

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Guest Relations Officer

High End 5* Game Lodge – Mpumalanga

Game Lodge Reception duties ; Hosting Guests, admin, arrival welcome and checking in.

Reservations duties

Main Job Requirements

  • Proven work experience – 2-3 years –  as Guest Relations in world class 5 * Game Lodges
  • MS Office & PANstrat experience required
  • Understanding of all lodge management best practices and relevant laws
  • Hands-on experience
  • Outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Relevant qualifications
  • Driver’s license
  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Coordinate luggage collection and storage
  • Oversee check-in and check-out procedures, including reservations
  • Promptly address guests’ requests, like in-room dining
  • Ensure special guests, like disabled guests, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of lodge’s services
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures

Salary R 6000 – R 7 000  including accommodation suitable for a single person.

  • 50% Provident Fund
  • Medical aid – optional
  • Meals

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World Class High End 5* Game Lodge – Eastern Cape.

Our client is seeking a Reservationist from August – September 2021.

Large World Class Award Winning Game Lodge ; 8 exclusive high end 5* Game Lodges ; 66 units in total.

3 Years Reservations experience in a World Class 5 Star Game Lodge

A Hospitality Diploma

Excellent communication skills with high standard of telephone etiquette

Computer experience: Microsoft Outlook, Microsoft Word, Microsoft Excel, Opera PMS

Experience in tele-sales

High degree of confidentiality and integrity

Ability to work in a challenging and demanding environment

Well organized team player, capable of working independently, meticulously and with initiative

Excellent command of the English language (Spoken and written)

Opera experience essential

Salary highly negotiable including accommodation suitable for a single person.

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Guest Services Supervisor.

World Class High end Game Lodge Mpumalanga

• Primarily hosting and guest interaction
• Maintain hosting standards
• Be present at all times in the guest areas
• Serve drinks at the bar
• Set up bush functions from time to time
• Liaise between lodges about guest movements
• Work with the team and plan duties together, support where needed
• Be flexible and move between lodges
• Assist in lodge operations when not occupied with guests
• Play your part in ensuring guests get the World Class Game Lodge experience at its best
• Adherence to all Covid-19 safety guidelines and procedures
• Maintain a high level of hygiene in line with statutory requirements

Qualifications / Experience.

• South African Citizen
• Preferably 2 years experience in 5 Star Establishments
• Hotel or Tourism School (or similar qualifications)
• Hosting experience ie. maître, waiter, barman
• Wine knowledge (preferable but not essential)
• English speaking, fluent in written English
• Driver’s License essential

Behaviours / Skills

• A passion for people and making conversation
• Basic Computer Knowledge
• Experience of stock taking and stock control
• Good Organizational skills
• Hands on approach
• Willing to work long hours
• Good communicator• Anticipating guests needs and facilitating the small touches that enhance the guest experience
• Sensitive to cultural issues/ patient with colleagues
• Excellent social and interpersonal skills
• Sense of ownership and pride for the guest experience
• Attention to detail
• Flexible attitude and willing to take on tasks as necessary
• Able to interact with guests and behave appropriately
• Highly sociable and confident when meeting new people and able to entertain / host
• Ability to plan and organize
• Realistic expectations of bush life
• Well groomed and a good sense of personal hygiene

• Live-in basic furnished accommodation
• Meal allowance over and above salary as well as meals whilst on duty
• Gratuities left by guests

Salary highly negotiable including accommodation and company benefits

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