Rooms Division Manager.

Exquisite 5* Idyllic Retreat on the edge of an ancient rainforest – Rwanda

Manage and control the Rooms operations of the property ensuring that a seamless customer service experienced is delivered to guests by ensuring

detailed coordination between all the Rooms departments of Front Office, Housekeeping & Guest experience  performing to the highest expected standard.

  • Degree in Hospitality Management from a recognized institute
  • Minimum of 5 year experience of which minimum of 2 years should have been at a Management level in a guest services or front of house operation.
  • Procedures and systems used in hotel management, with a preference for front-line guest services, people management, and direct operations. Computer skills and financial management are essential.
  • Fluency in English is essential, an additional European language is preferable, but not essential.

 Core Values & Competencies.

Blow Away The Customer.

  • I care and work towards exceeding the expectations of my customers
  • I am proactive and deliver unique and everlasting memories for our customers

Develop Passionate and Committed People.

  • I am committed to being thoughtful towards our colleagues
  • I am passionate about my role

Continuously Strive for Perfections (good enough never is)

  • I constantly seek new ways and ideas to improve what I do
  • I am inspired to make a difference

Achieve Sustainable Bottom Line Performance.

  • I am honest and fair
  • I take responsibility and contribute towards the financial performance of where I work

Key Duties and Responsibilities.

  • Monitor the day to day Front Office and Housekeeping of the property ensuring consistency in delivering the highest standards of services and in coordination with the Department Heads
  • Ensure optimum utilization of manpower on the shift whilst providing the expected high level of service. Ensure that staff are briefed before the shift in order to provide the relevant services.
  • Continuously review business processes, systems and procedures in order to enhance productivity and improve the performance of the Resort both in terms of unit costs and service levels. Actively be involved in the overall objective of automating systems and procedures to improve efficiency, decrease long term unit costs and to facilitate management information for decision making.
  • Ensure that all staff are adequately inducted and trained to provide the relevant services. Manage the training, recruitment and grooming of the staff to ensure that the image of the Resort’s services, its ideals, and its policies are maintained.  Be responsible for the development and PM reviews of staff directly reporting to this job and overall staff within the unit.
  •   Ensure regular daily contact with guests in order to receive feedback on service levels.  Personally, handle face to face complaints related to services and provide feedback

Salary R 53 000 including accommodation

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Front Office Manager.

Award winning 5* Game Lodge – Eastern Cape

Full Management of the Front Office Department of this exclusive 5 *Game Lodge


Minimum of 4 years’ experience in front of house in a 5* Game Lodge

Hospitality  Management Diploma / Degree – 3 years

Computer literate (excellent knowledge of Microsoft Office and Front Office Computer software eg Opera)

Accounting Software experience would be an advantage (eg Pastel)

Excellent organizational skills

Attention to detail & sense of urgency

Skills / Behaviour

Excellent Guest Relations sills

Be able to manage Guest complaints

Checking emails and communicate / action accordingly

Responsible for switchboard – answering and transferring calls, taking messages

Communicate to the rest of the lodge eg new arrivals, internal lodge communication

Keeping the notice board up to date

Assisting with guest welcome when required

Keeping the reception clean and tidy

Oversee the safari shop team and assist with sales when required


Oversee the procedure for guest arrivals and departures

Prepare lodge operational daysheet from Res request info

Confirm flight arrival & road transfer information

Prepare registration forms


Oversee the guest arrivals and check in procedure

Ensure you receive signed registration forms from guests

Update lodge daysheet with any new information


Post massage charges , drinks chargers and safari shop sales to revenue system

Update lodge daysheet with departure information

At end of day, ensure guest account balance with guest dockets


Additional Duties

Staff Delopment / Training
Staff Management & Discipline

Salary R 12 000 including accommodation suitable for a single person.

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World Class High End 5* Game Lodge – Eastern Cape.

Our client is seeking a Reservationist from August – September 2021.

Large World Class Award Winning Game Lodge ; 8 exclusive high end 5* Game Lodges ; 66 units in total.

3 Years Reservations experience in a World Class 5 Star Game Lodge

A Hospitality Diploma

Excellent communication skills with high standard of telephone etiquette

Computer experience: Microsoft Outlook, Microsoft Word, Microsoft Excel, Opera PMS

Experience in tele-sales

High degree of confidentiality and integrity

Ability to work in a challenging and demanding environment

Well organized team player, capable of working independently, meticulously and with initiative

Excellent command of the English language (Spoken and written)

Opera experience essential

Salary highly negotiable including accommodation suitable for a single person.

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Guest Relations Consultant.

World Class High end Game Lodge Mpumalanga

Guest Relations Consultant is responsible for the administration tasks of the Lodge.

Required to obtain reservation information, and offer valuable information to Guests regarding
accommodation, services, and activities, and will act as the Communications hub of the lodge,
distributing information without delay to the relevant people and departments.

• Grade 12 and Diploma/Certificate in Hospitality Management
• Valid code 10 driver’s license
• Sound experience in Hospitality positions-minimum 3 years
• Sound Knowledge of MS Office Suite
• Excellent communication skills and well spoken.
• Knowledge and experience of overall hospitality operations.
• Confident team Player with positive attitude, enthusiasm, and emotional control (People
skills-tolerance, patience, and care
• Excellent time management and self-discipline


• Responsible for front desk complete administrative functions related to all guest touch points,
including guest interaction, hosting duties and admin tasks.
• Ensures reservations functions are performed accurately and according to standard operating
• Meet and greet guests, perform the guest arrival experience including amenities, welcome
and check-in.
• Collect all information available on guests prior to arrival.
• Perform the guest departure experience, including payment of the account and allocation of
• Liaise with guests, guided and management on guests’ activities and interests.
• Assist with sales and controlling inventory stock for the curio shop.
• Fill in for the Kids Crew Member when required.

candidate will be on a 35% salary cut until the industry resumes back to normal.

Salary R 5 000 – R 6 000 including accommodation and company benefits

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