Reservations Consultant.
A luxury lodge & hotel group based in Bryanston, Johannesburg requires an experienced Reservations Consultant with at least 3-5 years’ experience in a reservations department for multiple properties.
The successful candidate should be well-organized to provide the necessary support with regards to the reservation administration for a hospitality group.
Scope & General Purpose:
• Manage daily administrative tasks pertaining to the reservation elements of the business
• Respond to queries and assist our customers by telephone and email
• Perform all other duties assigned by the reservations manager Requirements:
• Proven experience as a reservation’s consultant or similar position
• Good computer skills (MS Office, MS Excel, PowerPoint)
• PMS system knowledge – Nebula, eRes and Opera would be advantageous
• Proficiency in English
• Well-organized with good time management
• Excellent verbal and written communication skills
• A team player with high level of dedication
• Works well and accurately under pressure
SYSTEM REQUIREMENTS
Microsoft Office, especially with Good Excel Skills
eRES / Nebula, Opera & Apex
MINIMUM EXPERIENCE & REQUIREMENTS
3-5 years’ experience in a tourism/travel call centre or reservations department for multiple properties
• Must have a good command of the English language with good writing skills.
• Solid interpersonal skills
• Valid RSA ID
• Dynamic
• Self-Starter
• Problem Solving
• Team Player
• Flexible
• Presentable Appearance
SALARY R 25 000
The package includes a mandatory 5% deduction toward the company’s provident fund. Medical Aid is available as part of the CTC package. The remuneration will be discussed at the interviews or upon individual requests.
- Position is based in Bryanston, Johannesburg
- Salary: R25000 COST TO COMPANY MAX
- Position is office based
- 5% provident fund is available (compulsory)
- Valid RSA ID is required
- Own vehicle required or access to reliable transport
- Proven track record within a luxury hotel/lodge environment as per attached spec
- NOTE: Company Retirement Age is 60
- Candidates must be available for interview in person
Lodge Anchor.
Brilliant Opportunity to enter into the World Class Ultra Luxury Game Lodge Retreats.
Exquisite Ultra Luxury 5* Game Lodge KNP Mpumalanga.
Key Responsibilities
The main purpose of a lodge Anchor is to provide a personalized, professional concierge and reception service; as well as host the guests in line with the Standards of Excellence and SOPs.
- Report to the lodge manager, and assistant lodge manager.
- Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained.
- Management and training of the lodge staff in line with the Standard of Excellence.
- Maintain the highest standards of housekeeping, maintenance, and gardening to ensure that all areas are always kept clean and tidy, and style and design are not eroded.
- Effective financial management through the administration of orders and effective stock control.
- Communication with departmental teams to ensure that guest needs are met, and operations run effectively.
- Effective daily administration of the concierge and reception duties.
- Maintenance of the guest database to achieve service excellence.
- Ensuring the quality and care of equipment and products.
- Active participation in and effective communication and support of conservation message and purpose.
- May be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. The ultra luxury retreat fosters a culture of collaboration, and with this support of the multi-skilling of staff.
Skills & Experience
- A minimum of 4 years’ work experience – ideally 2 years as a trainee and in a well-recognized five-star hotel or world-class lodge, as an assistant manager.
- High standards of service excellence and a passion for the industry.
- Exceptional Food and Beverage knowledge of its preparation and terminology.
- Awareness of dietaries and allergies.
- Financial management ability.
- Exceptional English and a second language would be preferable.
- Computer literacy.
- Excellent management ability and communication skills.
- A clear understanding of basic labour law and disciplinary procedures.
- A developmental approach to staff.
- Understanding of housekeeping and maintenance procedures.
- An awareness of developments within the food and lodge industries, as well as international trends in hospitality.
- A hardworking, cooperative manner
- Attention to detail.
- Assertiveness, patience, and good organizational skills.
- Valid Driver’s License.
- Nationality or valid working visa.
Reservations Coordinator
Exquisite 58 Boutique Hotel Magaliesburg
Job Specifications & Requirements:
- Provide efficient and prompt support to operations teams,
addressing general assistance and queries related to reservations.
- Handle inquiries about company policies, procedures, and services
with professionalism, both internally and externally.
- Review and update reservations to ensure compliance with
departmental standards.
- Maintain and update databases, spreadsheets, and related records.
- Manage special guest requests in a courteous and efficient
manner.
- Generate and distribute daily, weekly, and monthly reports as
required.
- Assist with general reservations and booking inquiries as needed.
- Process payments and post them accurately on the Semper system.
- Share updated invoices with agents and guests upon receipt of
deposits or initial payments, while ensuring follow-ups are tracked for outstanding balances.
- Share weekly function sheets and arrival programs with applicable
teams.
- Update and monitor OTA response time to maintain efficiency.
- Obtain and verify arrival details as necessary.
- Follow up on incomplete reservation details to ensure accuracy.
- Assist with managing PM accounts and related reservations tasks.