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Reservation Consultant – OTA Specialist.

High end luxury 5* Game Lodge Group – Portfolio 5* Game Lodges – Western Cape – based in Cape Town

Responsible for managing reservations across Online Travel Agency platforms, maximizing occupancy and revenue, ensuring rate parity, and delivering excellent guest service.

This role requires strong OTA knowledge, attention to detail, and close coordination with revenue, sales, and front-office teams.

Key Responsibilities

OTA & Distribution Management

  • Manage and monitor reservations from OTAs (e.g. Booking.com, Expedia, Agoda, Airbnb, SafariNow, Lekkeslaap, etc.)

  • Ensure rate parity, availability, and accurate content across all OTA channels

  • Load and update rates, promotions, restrictions, and availability on channel managers

  • Monitor stop-sales, minimum stay requirements, and blackout dates

  • Identify and resolve OTA discrepancies, overbookings, or rate issues

Reservations & Guest Services

  • Handle reservations via email, phone, website, and OTA extranets

  • Convert enquiries into confirmed bookings efficiently

  • Amend, cancel, or rebook reservations according to policies

  • Communicate clearly with guests regarding rates, terms, deposits, and cancellation policies

  • Upsell additional services (room upgrades, activities, meals, transfers, etc.)

Revenue & Reporting

  • Support revenue optimization through correct rate loading and inventory management

  • Monitor pick-up, pace, and booking trends on OTA platforms

  • Assist with daily, weekly, and monthly reservation reports

  • Highlight opportunities for promotions or yield improvement

Administration & Coordination

  • Maintain accurate guest profiles and reservation records

  • Liaise with front office, finance, housekeeping, and operations teams

  • Ensure deposit and payment policies are correctly applied

  • Assist with OTA invoicing and commission checks where required

Minimum Requirements

Experience

  • Minimum 3 years’ experience in reservations with strong OTA exposure

  • Hospitality, lodge, hotel, or travel industry background essential

OTA & Systems Knowledge

  • Proven experience with OTA extranets (Booking.com, Expedia, etc.)

  • Experience using channel managers (e.g. SiteMinder, NightsBridge, Little Hotelier, Cloudbeds)

  • Working knowledge of PMS systems (e.g. Opera, Semper, ResRequest, Protel, RMS)

Skills & Competencies

  • Excellent written and verbal communication skills

  • Strong attention to detail and accuracy

  • Ability to work under pressure and meet deadlines

  • Sales-driven mindset with upselling ability

  • Strong organisational and time-management skills

  • Confident in handling guest complaints professionally

Education

  • Hospitality / Tourism qualification advantageous but not essential

Personal Attributes

  • Guest-centric and service-oriented

  • Proactive and solutions-focused

  • Team player with strong interpersonal skills

  • Revenue- and detail-focused mindset.

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

Apply for this Position

Reservation Consultant.

High end luxury 5* Game Lodge Group – Collection of 5* Game Lodges  – Western Cape – based in Cape Town

Responsible for the Game Lodges Reservations – maximizing occupancy and revenue, ensuring rate parity, and delivering excellent guest service.

This role requires strong 5* Game Lodge reservations knowledge, attention to detail, and close coordination with revenue, sales, and front-office teams.

Key Responsibilities

Reservations & Guest Services.

  • Handle reservations via email, phone, website, and OTA extranets

  • Convert enquiries into confirmed bookings efficiently

  • Amend, cancel, or rebook reservations according to policies

  • Communicate clearly with guests regarding rates, terms, deposits, and cancellation policies

  • Upsell additional services (room upgrades, activities, meals, transfers, etc.)

Revenue & Reporting

  • Support revenue optimization through correct rate loading and inventory management

  • Monitor pick-up, pace, and booking trends on OTA platforms

  • Assist with daily, weekly, and monthly reservation reports

  • Highlight opportunities for promotions or yield improvement

Administration & Coordination

  • Maintain accurate guest profiles and reservation records

  • Liaise with front office, finance, housekeeping, and operations teams

  • Ensure deposit and payment policies are correctly applied

  • Assist with OTA invoicing and commission checks where required

Minimum Requirements

Experience.

  • Minimum 3 years’ experience in reservations.

  • Hospitality, lodge, hotel, or travel industry background essential

OTA & Systems Knowledge.

  • Proven experience with OTA extranets (Booking.com, Expedia, etc.)

  • Experience using channel managers (e.g. SiteMinder, NightsBridge, Little Hotelier, Cloudbeds)

  • Working knowledge of PMS systems (e.g. Opera, Semper, ResRequest, Protel, RMS)

Skills & Competencies.

  • Excellent written and verbal communication skills

  • Strong attention to detail and accuracy

  • Ability to work under pressure and meet deadlines

  • Sales-driven mindset with upselling ability

  • Strong organizational and time-management skills

  • Confident in handling guest complaints professionally

Education.

  • Hospitality / Tourism qualification advantageous but not essential

Personal Attributes.

  • Guest-centric and service-oriented

  • Proactive and solutions-focused

  • Team player with strong interpersonal skills

  • Revenue- and detail-focused mindset

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

Group / Conference Reservation Consultant.

High end luxury 5* Game Lodges Group Western Cape – based in Cape Town

Responsible for the Game Lodges Group Reservations – maximizing occupancy and revenue, ensuring rate parity, and delivering excellent guest service.

This role requires strong 5* Game Lodge reservations knowledge, attention to detail, and close coordination with revenue, sales, and front-office teams.

Key Responsibilities

Group / Conference Reservations & Guest Services.

  • Handle reservations via email, phone, website, and OTA extranets

  • Convert enquiries into confirmed bookings efficiently

  • Amend, cancel, or rebook reservations according to policies

  • Communicate clearly with guests regarding rates, terms, deposits, and cancellation policies

  • Upsell additional services (room upgrades, activities, meals, transfers, etc.)

Revenue & Reporting

  • Support revenue optimization through correct rate loading and inventory management

  • Monitor pick-up, pace, and booking trends on OTA platforms

  • Assist with daily, weekly, and monthly reservation reports

  • Highlight opportunities for promotions or yield improvement

Administration & Coordination

  • Maintain accurate guest profiles and reservation records

  • Liaise with front office, finance, housekeeping, and operations teams

  • Ensure deposit and payment policies are correctly applied

  • Assist with OTA invoicing and commission checks where required

Minimum Requirements

Experience.

  • Minimum 3 years’ experience in reservations.

  • Hospitality, lodge, hotel, or travel industry background essential

OTA & Systems Knowledge.

  • Proven experience with OTA extranets (Booking.com, Expedia, etc.)

  • Experience using channel managers (e.g. SiteMinder, NightsBridge, Little Hotelier, Cloudbeds)

  • Working knowledge of PMS systems (e.g. Opera, Semper, ResRequest, Protel, RMS)

Skills & Competencies.

  • Excellent written and verbal communication skills

  • Strong attention to detail and accuracy

  • Ability to work under pressure and meet deadlines

  • Sales-driven mindset with upselling ability

  • Strong organisational and time-management skills

  • Confident in handling guest complaints professionally

Education.

  • Hospitality / Tourism qualification advantageous but not essential

Personal Attributes.

  • Guest-centric and service-oriented

  • Proactive and solutions-focused

  • Team player with strong interpersonal skills

  • Revenue- and detail-focused mindset

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

 

Hotel Concierge.

Ultra Luxury Large 5* Hotel Cape Town

Job Purpose

To ensure the smooth and efficient operation of the Concierge department and co-ordinate with various other departments in order to ensure personalised, prompt and flawless service to all guests. The position will also act as a ‘One Point Contact’ for all in-house guests, in case of guest requests, complaints or any other feedback.

Major Areas of Responsibility

  • The ability to supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.
  • The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests request and requirements; anticipates guests needs.
  • The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow up.
  • The ability to properly handle incoming and outgoing mail packages and faxes.
  • To stay self informed on what activities are available in the city; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
  • The ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
  • The ability to keep the Head Concierge and Senior Management well informed of any guest’s concerns or complaints, and action taken.
  • The ability to maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front desk and lobby.
  • The ability to assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
  • The ability to work closely with the Valet Parking associates to ensure the smooth handling of guests and customer vehicles.
  • The ability to work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and / or special requests.
  • The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
  • Ensure that assistance is being provided at all times to all customers and guests and their stay (making reservations, booking tours, checking guests in online for their flights)
  • The concierge must make an effort to develop relationships with restaurants and tour operators in order to facilitate the fulfilment of guests’ requests.
  • Ensures that you work in a safe manner that does not harm or injure self or others.
  • To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
  • Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
  • Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
  • Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
  • Ensures effective implementation of the Tata Code of Conduct at all times.
  • Efficient implementation of all work related instructions given by the superiors / management.

Qualifications and Experience

§  2-3 years in a similar position in comparable hotels

§  Graduates from reputed hotel management schools

§  Valid PDP Drivers License

Directly Reports

To the Chief Concierge

Key Customers

Immediate team, managers and associates from support departments, internal and external guests.

Key Success Metrics

Guest Satisfaction

Language Proficiency

Should be fluent in English.  Additional language advantageous

Knowledge & Skills

  • Proficiency in Front Office tasks
  • Good networking skills
  • Good organizing skills
  • Ability to operate computer systems with ease (knowledge of Microsoft Office & Amadeus)
  • Ability to remain calm and composed in difficult situations
  • Ability to remember guests and their preferences
  • Understanding of travel and the tourism industry
  • Required excellent time management and problem-solving skills

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

Reservations Consultant.

World Class 5* Game Lodge Lephalale Limpopo.

We are seeking a professional and enthusiastic Reservationist to join our Front Office team.

The Reservationist will be responsible for handling of all room reservation enquiries via telephone, email, and online platforms promptly and professionally.

Accurately input and manage reservations using the hotel’s PMS system (OPERA).

Maintain up-to date knowledge of room types, rates, promotions, and special packages.

Ensure guest details and preferences are correctly recorded for a personalized experience.

Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth operations.

Upsell room categories and add-on services to maximize revenue.

Respond to guest queries and requests courteously and efficiently. Always follow

Hotel policies and standard operating procedures.

Previous experience in hotel reservations or front office operations (minimum 1-2 years preferred).

Proficiency in hotel Management systems (Opera, Protel, or similar). Excellent verbal and written communication skills.

Strong customer service and sales orientation.

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

Guest Relations & Front Office – Big 5 Bush Camp Greater Kruger.

Intimate luxury bush camp situated in the Greater Kruger National Park.

The camp hosts a maximum of 10 guests and provide an integrated and personal bush experience.

We focus not only on the “Big 5” but also on the “small 1000” and aim to give our guests a holistic experience of how we/they fi t into the bigger picture.
To ensure the needs and requests of all guests at the Lodge are met with absolute professionalism.

From first contact via email/phone call, during their stay until check out and follow up contact after the guest has left.

Your responsibility will be to deal with guests on a daily basis as well as performing administrative tasks.

Included:
– Live-in position
– Accommodation
– All meals
– Uniform
– Gratuities
– 3 weeks on 1 weeks off (+ 20 days annual leave)

Requirements:

– Matric & a formal qualification
– At least 6 months experience in a lodge/hotel environment
– Well spoken with fl uent English communication skills with international guests (additional languages are benefi cial)
– Drivers license will be required
– Administrative skills
– Computer skills as:
○ MS Offi ce (Word, Excel, Powerpoint)
○ Google Drive (Docs, Sheets, Slides, Forms)
○ Spreadsheets (Excel, Google Sheets, OpenOffi ce Calc).
○ Email (mail merge, fi lters, folders, rules)
○ Social Media

Desired Attributes:

– Shows a sense of responsibility and works outside of regular working hours when needed
– Initiative and attention to detail
– Excellent communication and people handling skills
– Flexible and versatile
– Works well under pressure
– Willing to learn about the Lodges standards and to put them in practice
– Professional and neat in personal appearance and image
– Must be able to multitask and not be overwhelmed when guests become demanding
Duties:
– Administrative skills, emails and invoices, quotations and payments
– Perform the Reception functions related to all Guests touch points, including interaction, hosting duties and administrative tasks
– Obtain all required reservation information prior to arrival, following up on arrival details on the day
– Meet and greet Guests, perform the Guest arrival experience including all amenities, welcome and check-in
– Perform the Guest departure experience, including payment of the account and obtaining keys where applicable, checks-out, lunch packs and farewell
– Offer Guest information regarding all service, accommodation, and facilities.

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

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