General Manager.
We are seeking a highly capable and results-driven General Manager to oversee the operations of a luxury hotel in Abuja Nigeria.
The ideal candidate should have a strong background in marketing, financial management, and people leadership,
with a proven ability to drive revenue, improve operational efficiency, and build high-performing teams.
The candidate must be strategic, creative, and execution-focused, with the ability to think on their feet and solve problems effectively.
We are particularly interested in individuals who can elevate service standards, implement structure and accountability, and strengthen overall business performance.
Key Responsibilities:
- Oversee all hotel operations across departments
- Drive occupancy, revenue, and overall profitability
- Lead, train, and manage departmental heads and staff
- Improve service delivery and guest experience
- Implement operational systems, SOPs, and performance standards
- Ensure strong financial control and cost management
Candidate Profile:
- Minimum 8–12 years of experience in hospitality
- Prior experience as a General Manager or senior leadership role
- Strong commercial awareness (marketing + revenue generation)
- Excellent leadership and team management skills
- Proactive, detail-oriented, and solutions-driven
- Experience in Africa or similar markets is an advantage
- Experience working in Nigeria is a strong plus
Compensation & Benefits:
- Salary: Open and negotiable based on experience
- Accommodation: Provided (within the hotel)
- Medical: Full coverage provided
- Annual Leave: 30 days
- Meals: Provided by the hotel
- Laundry: Provided
- Transportation: Official vehicle provided
- Flights: Annual return ticket (home country) provided
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Operational Partner/General Manager.
World Class 5* Lodge & Spa Hazyview
To lead the restructuring of its iconic Retreat estate in Hazyview, Mpumalanga,
Consolidating 13 tented suites, 2 villas, spa, restaurant, and agricultural assets into a high-performance entity.
Qualifications:
Degree in business/hospitality/management;
5–10 years multi-departmental leadership;
10 years Hotel Management experience in 5* properties required.
This on-site role reports to the owner.
The position priorities hands-on leadership, HR transformation, and operational excellence—financial understanding is valuable but secondary to proven change management grit.
Executive Overview
The Retreat is undergoing a pivotal clean-slate transition to professionalize operations, optimize the R25m annual turnover, and restore its world-class status.
The GM will drive operational consolidation, workforce restructuring (exiting union structures for a high-performance team), and cultural transformation to unify farm and lodge staff.
Core Responsibilities
Leadership & HR
Execute total HR restructure: recruit core team, develop personnel policies, foster trust/accountability to resolve remuneration/tip disputes. Set KPIs for heads of department, ensure legal compliance.
Operations & Guest Experience
Oversee day-to-day management for five-star standards across tented suites, villas, spa (SalonBridge), restaurant (Tablet POS), and farm.
Conduct daily meetings with heads-of-departments.
Manage inventory control for farm-to-table sourcing, health/safety protocols, and sustainability initiatives (e.g., water efficiency).
Utilize Room Raccoon for property management.
Financial Management
Support P&L accountability through collaboration with the owner on budgets, internal payment controls, and oversight.
Manage capital, maintenance, and FFE projects within budgets. Integrate Xero accounting; provide daily finance updates and reports to the owner.
Key Performance Indicators (KPIs)
● Occupancy growth exceeding prior years.
● Turnover and EBITDA targets aligned to R25m revenue and R3m EBITDA
● Staff turnover reduction and union exit
● Food cost reduction and 98% inventory accuracy benchmarks
Candidate Profile
● Proven leadership in managing complex workforces through change; trusted yet decisive.
● Hands-on operational grit; on-site requirement.
● Tech-savvy with Xero, Room Raccoon, SalonBridge, Tablet POS.
● Solid financial understanding to support P&L oversight (accounting/finance background advantageous but not required).
● Qualifications: Degree in business/hospitality/management preferred; 5–10 years multi-departmental leadership;
● Comfortable with high-performance standards and regulatory compliance (labour laws, tourism grading, environmental farm standards)
Why Join the Estate ?
Autonomy with direct input to reshape the business; profit-share upside; transformative impact on an iconic South African estate.
Offers a competitive base of R65 000–R85 000 per month.
Additional Incentive Profit share
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
HR Manager
Highly reputable Prestigious Hotel Group JHB North.
Based in JHB
Multi-property (various hotel and lodge locations)
Reports To:
Group General Manager
1. Job Purpose
The HR Manager is responsible for strategically leading and managing the Human Resources function across a group of hotels and lodges, ensuring full legal compliance, effective HR
operations, a high-performance culture, and an engaged, well-developed workforce.
This role ensures alignment of HR strategy with the group’s business objectives and hospitality service standards.
2. Key Responsibilities
A. Strategic HR Leadership
Develop and implement group-wide HR strategies, policies, and procedures aligned with the organisation’s goals and South African labour legislation.
Support hotel leadership teams to drive a consistent, high-performance hospitality culture.
Contribute to executive and operational decisions impacting workforce planning and organisational design.
B. Compliance & Industrial Relations
Ensure full compliance with all labour legislation, including BCEA, LRA, EE Act, OHSA, and relevant hospitality-sector requirements.
Manage and guide processes relating to disciplinary action, grievances, CCMA preparation, union interaction, and conflict resolution.
Maintain accurate and up-to-date HR documentation, audits, and statutory reporting.
C. Talent Acquisition & Workforce Planning
Oversee the full recruitment lifecycle for all hotel properties, ensuring attraction of hospitality-appropriate talent.
Implement robust onboarding programmes and ensure accurate job profiles across the Group.
Drive diversity, transformation, and Employment Equity initiatives.
D. Learning, Development & Performance Management
Conduct skills assessments and oversee training plans to enhance staff capability and service standards.Oversee performance appraisal systems that promote accountability and high performance.
Maintain training records to support compliance and employee development.
E. HR Operations, Payroll & Administration
Oversee payroll administration for accuracy in salaries, benefits, service charges, gratuities, leave, and statutory deductions.
Ensure all HR records, HRIS systems, and reporting processes are accurate and consistent across all hotels.
Manage HR budgets and optimise HR operational processes.
F. Employee Relations, Culture & Engagement
Promote an engaged workforce through wellness initiatives, staff events, and recognition programmes.
Maintain a visible HR presence at hotel sites, acting as a trusted advisor for staff and management.
Foster a positive organisational culture that supports retention and service excellence.
3. Qualifications & Experience
Essential:
Experience across multiple hospitality properties.
Knowledge of hospitality labour practices, service charge management, and seasonal staffing patterns.Degree in Human Resources, Industrial Psychology, or related field.
Minimum 3–5 years HR Manager or Assistant HR Manager experience within
hospitality (hotel or lodge environment).
Proven experience managing HR functions for workforce volumes (100+ em
Payroll system experience (e.g., SAGE).
4. Skills & Competencies
Strong knowledge of South African labour legislation and IR processes.
Excellent interpersonal, communication, and leadership skills.
Ability to manage diverse, multilingual workforces.
High emotional intelligence and conflict-resolution ability.
Strong organisational skills and attention to detail.
Integrity, discretion, and ability to handle confidential information.
5. Personal Attributes
Approachable and empathetic, with the ability to engage at all levels.
Resilient and able to manage high-pressure hospitality environments.
Solutions-driven and proactive.
Commitment to staff development and service excellence.
6. Working Conditions
Travel between hotel properties within the group.
Availability for after-hours HR support during operational incidents.
Interaction with unions, external consultants, training providers, and auditors.
Market related Salary package
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Racquets Hub Manager.
Recreational Estate.
Northern Suburbs JHB
We are searching for a suitable candidate to fill the position of a Racquets Pavilion Manager.
Essential Job Functions:
• Coordinate, plan and supervise the day-to-day operation of the Racquets pavilion, including the maintenance of the area.
•Manage racquets facilities and oversee court bookings, court utilisation and general maintenance.
•Manage the sales and rental of equipment as well as the equipment required for area maintenance.
•Work with management to ensure all income and expenditure are accounted for, and that the highest standards of financial propriety are always upheld.
•Manage the assigned staff to ensure service delivery in both the check-in and Food & Beverage areas and report any F&B issues to the Food and Beverage manager.
•Provide information and service to members and their guests about available facilities and activities.
•Promote a fun and relaxing atmosphere for members and their guests.
•Organise, manage & execute private, social as well as club events for the various racquet sports.
•Design and deliver programmes across all racquets sports to attract new players, maximise court utilisation, and drive participation and revenue.
•Establish induction processes to introduce members and their guests to all racquet sports.
•Promote the rules and regulations of the courts and facility intended for the safety and welfare of guests and members.
Essential skills and characteristics
•Passionate about expanding all the racquet sports.
•Strong communication skills and the ability to communicate effectively in English, both verbally and in writing.
•Possess strong knowledge of tennis, squash and padel, with the ability to provide direction to players and organise/run tournaments.
•Must be able to engage extensively with members and their guests.
Salary R 20 000 – R 25 000.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Food & Beverage Director.
Ultra Luxurious large 5* Hotel – Cape Town.
Provide the highest level of hospitality in all the F&B outlets. Achieve total guest satisfaction and organizational profitability through effective utilization of all resources.
Continuously delight the guest by offering trend setting and innovative products and services.
Major Areas of Responsibility
- Planning, Forecasting and Budgeting the revenues and cost for the department.
- Staffing and scheduling of the associates and allocation of duties to ensure the maximiation of associate productivity and minimize payroll costs.
- Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Surveys to draw an action plan.
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Recruitment and Performance Appraisal & Management of associates in the department.
- Develop &implement the annual plan using the Tata Business Excellence Model framework, linking the department’s objectives to the unit’s overall strategy.
- Manage and lead associates to ensure maximum productivity.
- Oversee outlet managers and supervisors with the day to day running of their departments.
- Oversee the daily activities of all the F&B outlets including banquets.
- Work with the outlet chefs in the area of cuisine, menu planning & design for the various outlets / banquets.
- Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service is provided to all guests.
- Conduct regular meetings with the outlet managers and supervisors and constantly monitor guest concerns, compliments and suggestions.
- Organize food festivals and develop guest loyalty and retention programms
- Compile and review the monthly profit and loss statement for various outlets and assist the outlet managers in implementing the approved budget, monitoring revenue and costs on a daily basis and assist in taking corrective action.
- Ensure that all the operational standards set for all the equipment& processes are followed.
- Maximizze F&B profitability by implementing the cost containment strategies for all the outlets.
- Prepare the promotion and marketing / PR plans for various outlets and execute the same.
- Conduct refresher-training programms for the associates and guide the new members of the department.
- Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
- Stay informed about local, national and international best practices/trends in food service, interior design, technology and entertainment in F&B.
- Develop departmental trainers in association with the training department & oversee all the training activities within the department.
- Ensure that the department procures the best quality raw material and cost effective equipment.
- Ensure that TPAM requirements are adhered to and that all associates are trained and aware of TPAM regulations.
- Revise manager’s duty list to ensure that all areas of reporting and reconciling is covered.
- Perform audits, ensuring that LQA and Richey Standards are consistently followed and maintain positive audit results.
- Ensure that KRA’s are updated and completed whilst identifying new KRA’s and allocating them to the different associates.
- Address any grievance and counselling issues among the department associates.
- Ensures that you work in a safe manner that does not harm or injure self or others.
- To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
- Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
- Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
- Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
- Ensures effective implementation of the Tata Code of Conduct at all times.
- Efficient implementation of all work related instructions given by the superiors / management
Qualifications and Experience
- Graduates from reputed hotel management schools (desirable)
- Graduates with experience in hotels or hospitality sector
- 1 to 2 years in similar position (desirable)
Directly Reports
To the General Manager
Key Customers
Immediate team, managers and associates from support departments, internal and external guests.
Key Success Metrics
Guest Satisfaction, Performance against budgets, Cost Saving
Language Proficiency
Should be fluent in English. Additional language advantageous
Knowledge & Skills
§ Graduates from reputed hotel management schools
§ Experience in luxury hotels
§ Knowledge of other hotel services
§ Knowledge about Food and Beverage services including cuisines, menus, accompaniments, wines, beers, spirits, cocktails, tobacco, teas, coffees, other non-alcoholic beverages and their the overall dining experience.
§ Rules of F&B service and service etiquette
§ F&B service skills and other operational skills
§ Professional guest interaction
- A Competitive basic salary package, inclusive of a lucrative incentive bonus structure.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
General Manager. (on hold).
Multiple award winning 5* Game Lodge Lephalale Limpopo.
Oversee daily operations of the large 5* Game Lodge.
Ensure that all departments (front desk, housekeeping, food and beverage, maintenance, etc) function seamlessly.
Foster a guest-centric culture among staff. Address guest complaints and resolve issues promptly.
Prepare and manage budgets, forecasts, and financial reports. Monitor revenue and expenses to ensure profitability.
Develop strategies to increase revenue.
Conduct performance evaluations and manage staff schedules.
Develop and execute marketing strategies to attract new guests and retain existing ones. Ensure compliance with health, safety and sanitation standards.
Oversee security protocols to protect guests, staff, and property. Ensure that the property is well-maintained and aesthetically appealing.
Oversee repairs, renovations, and upgrades. Identify news business opportunities. Monitor industry trends and adapt strategies accordingly.
Provide regular reports on financial performance, guest feedback, and operational issues to owners or stakeholders.
Responsibilities:
• Lead & Inspire: Provide visionary leadership across all hotel departments, ensuring seamless operations and a culture of excellence.
• Guest Experience: Maintain world-class service levels, exceeding guest expectations at every touchpoint.
• Financial Success: Control budgets, manage costs, and drive revenue growth while maintaining profitability.
• Operational Excellence: Ensure the highest standards in housekeeping, maintenance, front office, and food & beverage.
• Team Development: Recruit, train, and mentor a team passionate about hospitality.
• Strategic Planning: Implement innovative strategies to enhance the hotel’s market position.
• Compliance & Standards: Uphold industry regulations and company policies.
Requirements:
• 6+ years of hotel management experience in a leadership role.
• Exceptional people management skills – ability to inspire, train, and develop staff.
• Strong financial acumen, including budget management and cost control.
• Proven track record of driving operational efficiency and guest satisfaction.
• Proficiency in Office Suite & Email applications.
• Strategic problem-solver with excellent decision-making skills.
Salary R 30 000 – R 40 000 including accommodation.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Lodge Management Couple.
High End Game Lodge Uganda.
Strong Management Couple – well experienced – highly skilled.
Exceptional collection of camps and some of the most immersive and unique wildlife experiences in Uganda.
Highly experienced and dynamic Management Couple to oversee the daily operations of our Lodges and Camps in Uganda.
The Lodge Management Couple will be responsible for ensuring exceptional guest experiences, managing staff, maintaining the lodge’s facilities, and ensuring operational efficiency as well as guiding.
The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a commitment to sustainability and community engagement, guiding experience as well.
One of the Managers must have guiding experience to create unique game drive activities.
The Management Couple is responsible for overseeing the overall operations of the lodge, ensuring exceptional guest experiences, efficient management of staff, and maintaining the highest standards of hospitality.
The role encompasses management of Food & Beverage (F&B) services, maintenance, and administrative functions to ensure the smooth running of the lodge.
Key Responsibilities:
1. Guest Experience:
Ensure guests receive outstanding service from arrival to departure.
Handle guest complaints and resolve issues promptly and efficiently.
Monitor guest feedback and implement improvements as necessary.
Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area – this includes guest delights, accommodation, food, staff, activities
2. Food & Beverage Management:
Oversee the planning and delivery of all F&B services, including menu planning, dining services, and bar operations.
Ensure compliance with health and safety regulations in all F&B areas.
Manage relationships with suppliers and negotiate contracts for the supply of food and beverages.Monitor inventory levels and control costs to maximize profitability.
3. Maintenance:
Oversee the maintenance of the lodge, including guest rooms, common areas, and outdoor spaces.
Ensure all facilities are in excellent working condition and meet safety standards.
Coordinate with maintenance staff and contractors for repairs and renovations as needed.
Implement preventive maintenance schedules to avoid disruptions in operations.
4. Administration:
Oversee administrative functions including budgeting, financial reporting, and payroll.
Maintain accurate records of all transactions and ensure timely submission of financial reports.
Manage staff schedules, leave requests, and performance evaluations.
Ensure compliance with all local laws and regulations, including labor laws and environmental standards.
Conservation and Community – working with the Uganda Wildlife Authority (UWA) in conservation and community projects and partnerships arrangements.
5. Staff Management:
Recruit, train, and supervise lodge staff, ensuring high standards of service and professionalism.
Foster a positive work environment and encourage teamwork and personal development.
Conduct regular staff meetings and training sessions.
Qualifications:
Proven experience as a Lodge Manager, Hotel Manager, or in a similar hospitality management role.
Strong leadership and team management skills with the ability to motivate and develop staff.
Excellent customer service and interpersonal skills, with a focus on guest satisfaction.
Solid understanding of hospitality operations, including housekeeping, maintenance, food and beverage, and front desk functions.
Knowledge of sustainability practices and community engagement principles.
Strong organizational and problem-solving abilities.
Proficiency in hospitality management software and Microsoft Office Suite.
Flexibility to work in a remote location and adapt to varying work schedules.
One of the Managers must have guiding experience to create unique game drive activities.
Salary R $3000 – $ 4000 NETT
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Operations Manager
Ultra Luxury exquisite 5* Game Lodge – Lephalale – Limpopo
Job Specifications & Requirements:
4 – 5 years experience in an Operations Management position in a 4/5 Star Hotel.
Management of all Hotel departments.
- Exceptional skills in staff and guest relations
- Ability to multitask, adapt to changing business needs, and think critically
- Strong organizational and time management skills
- High attention to detail
- Sound employment history with contactable references.
Strong hands on leader – who leads by example
Grade 12 and be computer literate
Previous experience on Opera and Micros
Formal hospitality degree/diploma preferable
Candidate will be required to:
Be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
Effective leadership, manage and oversee all departments within the hotel
Plan and manage the day to day operations effectively
Drive the broader goals of the hotel in relation to all outlets mentioned above
To ensure consistent acquisition and maintenance of guests
The managing of Human Resources paperwork for the entire hotel
Ensure the required policies, procedures and administrative systems and controls are in place
Day to day guest interaction to receive feedback and actively implement necessary action
Overseeing and assisting in departmental stock takes
Adherence to all company practices
Leading, training and motivating the team
Drive the hotel’s quality plan and implement all required standards
To stand in and perform the duties of an Acting General Manager in the absence of the General Manager
Salary: R32 000 including accommodation.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.