Lodge Anchor.
Brilliant Opportunity to enter into the World Class Ultra Luxury Game Lodge Retreats.
Exquisite Ultra Luxury 5* Game Lodge KNP Mpumalanga.
Key Responsibilities
The main purpose of a lodge Anchor is to provide a personalized, professional concierge and reception service; as well as host the guests in line with the Standards of Excellence and SOPs.
- Report to the lodge manager, and assistant lodge manager.
- Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained.
- Management and training of the lodge staff in line with the Standard of Excellence.
- Maintain the highest standards of housekeeping, maintenance, and gardening to ensure that all areas are always kept clean and tidy, and style and design are not eroded.
- Effective financial management through the administration of orders and effective stock control.
- Communication with departmental teams to ensure that guest needs are met, and operations run effectively.
- Effective daily administration of the concierge and reception duties.
- Maintenance of the guest database to achieve service excellence.
- Ensuring the quality and care of equipment and products.
- Active participation in and effective communication and support of conservation message and purpose.
- May be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. The ultra luxury retreat fosters a culture of collaboration, and with this support of the multi-skilling of staff.
Skills & Experience
- A minimum of 4 years’ work experience – ideally 2 years as a trainee and in a well-recognized five-star hotel or world-class lodge, as an assistant manager.
- High standards of service excellence and a passion for the industry.
- Exceptional Food and Beverage knowledge of its preparation and terminology.
- Awareness of dietaries and allergies.
- Financial management ability.
- Exceptional English and a second language would be preferable.
- Computer literacy.
- Excellent management ability and communication skills.
- A clear understanding of basic labour law and disciplinary procedures.
- A developmental approach to staff.
- Understanding of housekeeping and maintenance procedures.
- An awareness of developments within the food and lodge industries, as well as international trends in hospitality.
- A hardworking, cooperative manner
- Attention to detail.
- Assertiveness, patience, and good organizational skills.
- Valid Driver’s License.
- Nationality or valid working visa.
Receptionist.
Exclusive luxury Hotel Northern Suburbs Cape Town.
Minimum 2 years Hotel experience required.
Grade 12MS Office competent ( Word Outlook & Excel )
Hotel Property Management Software experience.
Excellent Guest Relation skills required.
Excellent communication skills.
Excellent English Language skills.
Highly presentable
To be a resident in Northern Suburbs Cape Town.