FRONT OFFICE VACANCIES

Category:

Reservations/ Marketing / Sales Co-ordinator

Bryanston Head Office – Luxury Lodge Management hospitality Group who manages and represents a portfolio of luxury exclusive properties.

Key Performance Areas:

  • Must have minimum of 2 to 3-years’ experience in Reservations, Marketing and Sales within the hospitality industry.
  • Must be able to liaise with external service providers to market and develop sales packages to attract new business.
  • Marketing of the rental pool weeks available.
  • Negotiate discounted prices with the Game Lodge to develop holiday packages to attract new business.
  • Must be capable of co-ordinating reservations and bookings via phone, or in writing on the booking system.
  • Knights-bridge experience will be to your advantage.
  • Capable in marketing on all media platforms including external parties e.g. Lekker-Slaap, Booking.com and other Travel Agents / platforms, etc.

Position Requirements:

  • Relevant training/qualification in marketing beneficial.
  • Planning, executing, monitoring and reporting skills.
  • Bilingual in both English and Afrikaans with good writing skills.
  • Computer skills – Microsoft Word, Excel and Outlook.
  • Valid Driver’s License.
  • Solid interpersonal skills.
  • Must be prepared to go the extra mile.

Person Requirements:

  • Self-Starter.
  • Problem Solving.
  • Excellent communication skills.
  • Team Player.
  • Presentable Appearance.

Offered:

  • Salary R 16 000 – R 18 000 
  • 13th Check after completion of one-year service payable in December
  • 50% Medical aid primary member
  • 13% Provident fund contribution paid by the company.

Apply for this Position


 

Guest Relations Officer.

World Class 6* Game Lodge – Kruger National Park – Mpumalanga.

Provides a personalized, professional concierge and reception service to the guests and as such,

must always be available at the Guest Services Desk.

The Guest Relations Officer plays a direct role in maintaining the highest service standards within the lodge and is accountable to the manager on duty and ultimately, the Lodge Manager for these.

Requirements :

  • Experience in reception and switchboard duties
  • Excellent Guest Relations Skills required
  • An aptitude for management
  • Excellent telephone manager
  • Excellent communication and organisational ability
  • Excellent English reading, writing and speaking ability
  • Computer skills
  • Knowledge of food preparation and the terminology of food
  • Excellent presentation and people skills
  • The ability to work as an individual and as part of a team
  • The ability to communicate with guests of all races and languages
  • An understanding of the etiquette involved in hosting guests of different cultures
  • Attention to detail
  • Passion in terms of Service Excellence and willingness to grow in this area
  • Code 8 Driver’s Licence

Attributes

  • A relationship builder by nature
  • A mature approach to life

in general

  • Passionate about the business and detail
  • Highly self-motivated and self-directed
  • Comfortable assuming ownership for their role in the business
  • Naturally intuitive
  • Passionate about sustainability and “giving back”
  • Works comfortably under pressure
  • Is comfortable with change

Work style and approach:

  • Curious and passionate about our industry,
  • A collaborative working style
  • Has a flexible approach
  • Has a sophisticated approach to communicating via the various channels
  • A quick learner

Expectations

  • Receiving and hosting of guests in line with the Game Lodge’s High Standards of Excellence.
  • Maintenance of the guest database to achieve service excellence.
  • Effective daily administration of the concierge and reception duties.
  • Ensuring that the guest and service areas of the lodge are kept clean and tidy at all times.
  • Communication with lodge front of house and back of house staff, kitchen and ranger or tracker to ensure that guest needs are met and that the lodge runs smoothly.
  • Achieving service excellence though Teamwork.

Salary highly negotiable including accommodation with Company benefits, & personal Guest Gratuities.

Apply for this Position


 

Lodge Anchor.

World Class 5* Game Lodge – Sabi Sands Game Reserve – Mpumalanga

Assist in ensuring the ultimate Guest experience at this stunning high end 5* Game Lodge,

maintaining the “at home” personal attention levels.

Daily and relief duties include a rotation between

Stock Control, Admin, Service and Reception.

Qualifications and Skills:

• Grade 12.

• Degree/Diploma in Hospitality Management.

• MS Office Suite Proficiency

• 3 Years’ experience in similar role

• Lodge experience

• Previous 5-star experience

• Outstanding hosting & guest interaction skills

•Organizational skills with great attention to detail

Salary R 8 400 including accommodation with company benefits.

Apply for this Position


 

Guest Services Supervisor.

World Class 5* Game Lodge Sabi Sands Game Reserve Mpumalanga

Qualifications / Experience

• South African Citizen

• Preferably 2 years experience in 5 Star Establishments

• Hotel or Tourism School (or similar qualifications)

• Hosting experience ie. maître, waiter, barman

• Wine knowledge (not essential)

• English speaking, fluent in written English

• Driver’s License essential

Behaviours / Skills

• A passion for people and making conversation

• Basic Computer Knowledge

• Experience of stock taking and stock control

• Good Organizational skills • Hands on approach

• Willing to work long hours

• Good communicator

• Anticipating guests needs and facilitating the small touches that enhance the guest experience

• Sensitive to cultural issues/ patient with colleagues

• Excellent social and interpersonal skills

• Sense of ownership and pride for the guest experience

• Attention to detail

• Flexible attitude and willing to take on tasks as necessary

• Able to interact with guests and behave appropriately

• Highly sociable and confident when meeting new people and able to entertain / host

• Ability to plan and organize

• Realistic expectations of bush life

• Well groomed and a good sense of personal hygiene

• Primarily hosting and guest interaction

• Maintain hosting standards

• Be present at all times in the guest areas

• Serve drinks at the bar

• Set up bush functions from time to time

• Liaise between lodges about guest movements

• Work with the team and plan duties together, support where needed

• Be flexible and move between lodges

• Assist in lodge operations when not occupied with guests

Salary Highly negotiable including accommodation

Basic monthly salary market related

• Live-in basic furnished accommodation

• Individual gratuities left by guests

• 1% Company Revenue Gratuity

• 50% Company Contribution on Medical Aid

• 50% Company Contribution on Pension Fund

• 20 Bed nights for family and friends annually at R500 p/p/p/night

• Uniform provided

Apply for this Position