FRONT OFFICE VACANCIES

Category:

Central Reservation Consultant.

To manage the reservations department of 2 Game Lodges and would also be involved with reservations across the collective lodges

introducing and promoting reservations within the group and into individual itineraries for both the individual traveler and the trade.

Based in Mtunzini North Coast KZN

Essential Requirements :
• Excellent written and spoken English
• Attention to detail
• Excellent organization and time management
• Basic IT proficiency – Excel, MS Word, various online booking platforms such as booking.com
• Good inter-personal skills
• Well-presented and professional
• 2 – 3 years 5 * Game Lodge / Boutique Hotel reservations experience required.

Prior experience with Reservation Systems
Basic command of Zulu
Experience in Sales and Marketing

• Managing all reservations – both via email and online reservation platforms
• Keeping online reservations platforms up to date
• Managing group reservations and itineraries
• Communicating directly with the lodges on all reservation details
• To ensure that all telephone enquiries are handled politely and professionally and that telephone etiquette and voice tone are appropriate
• Ensuring all written reservation enquiries are professionally responded to within 24 hours
• Process reservations and prepare proforma invoices and confirmation of payments.
• Assist and work closely with Marketing Manager with any information/reports she may need
• Assist and work closely with Lodge Manageress – regarding Lodge reservations.
• Be aware of and maintain relationships with regular guests and tour operators to encourage repeat business.
• Ensuring that tour operator spreadsheet is maintained with accurate STO rates for tour operators
• Cross selling of other properties within the collective and actively pursuing new connections and leads
• Create itineraries around the Collective Members and inspire guests to travel further and longer with the Group

Salary R 9.000 per month on top of this a commission will be offered could be up to 40% in addition to the normal salary.

Apply for this Position


 

Guest Relations Supervisor. ( On Hold )

World Class  5* Game Lodge – Sabi Sands Game Reserve

Excellent Guest Relation skills and must be able to communicate on all social levels

Hospitality Qualification – 3 year Diploma or Degree

Minimum 3 years 5* Game Lodge experience required.

Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food & Beverage.

Guest handling as well as performing administration tasks.

Deputize for the Guest Relations Manager.

You are required to obtain reservation information, and offer valuable information to Guests regarding accommodation.

Strong leadership and management skills with excellent Communication skills and very well spoken.

services and activities, and will act as the Communications hub of the lodge.

Sound Knowledge of MS Office Suite

Responsible for front desk complete administrative functions and reservations functions are performed accurately.

Salary highly negotiable including accommodation with company benefits.

Apply for this Position


 

Game Lodge Anchor. ( On Hold )

Award winning World Class 5*Game Lodge – Kruger National Park.

The Front of House Anchor fullfills the position of Assistant Lodge Manager and Amukeri, in the absence of the incumbent.

However, it is critical that the Anchor acts as a “care taker” when filling in, and that system or policy changes are not made the absence of the incumbent.

Requirements:

  • A minimum of 4 year’s 5* Game Lodge Assistant Management experience
  • 4 years 5* Boutique Hotel   Assistant Management experience
  • Passion for Wildlife and Conservation.
  • Exceptional Food and Beverage knowledge
  • Excellent Guest Relation skills
  • Financial management ability
  • High standards of service excellence and a passion for the industry
  • Keen attention to detail
  • Exceptional English speaking and writing abilities
  • Good computer literacy
  • Excellent management ability and communication skills

Duties:

Management and training of the lodge staff in line with the Game Lodge’s Standard of Excellence

Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained

Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded

Effective financial management through the administration of orders and effective stock control

Effective communication and maintenance of lodge

Achieving service excellence though Teamwork

Salary highly negotiable including accommodation and company benefits.

Apply for this Position


 

Lodge Anchor. ( On Hold )

Award winning High End 6* Game Lodge – Sabi Sands Game Reserve – Mpumalanga

The lodge anchor hosts the guests and manages all aspects of their stay to maximize guest delight.

Requirements: 

Hospitality Management qualification – Diploma – Degree.

• 4 years 5* Lodge Anchor experience required.

• Similar experience in a 5 star Game Lodge environment

• Sound knowledge of food and beverage, in particular wine, cigars and cheese

• Experience of Stock controls and management of month to month stock take

• Excellent attention to detail

• Computer literate

• Exceptional communication skills in English

• Financial management skills

• Management experience of junior staff

• Forward thinking, takes initiative

• Driver’s licence essential

Duties:

Relieve the Assistant Lodge Manager during cycle leave and perform all duties relevant to this position

• Manage day to day operations

• Coordination of service, wine tastings, functions etc

• Overseeing meal service

• Managing stock, breakages

• Manage staff in terms of discipline and service

• Hosting guests

• Check ins and outs

Salary highly negotiable including accommodation and company benefits.

Apply for this Position


 

Guest Relations Consultant. ( on Hold )

Exquisite Award winning 5* Game Lodge – Sabi Sands Game Reserve Mpumalanga.

Guest Relations has the responsibility of dealing with Guests daily.

Guest Relations means your focus is to ensure that the needs and requests of the Guests are met,

and that each Guest has a memorable stay.

The duties include Guest handling as well as performing administration tasks.

You are required to obtain reservation information, and offer valuable information to Guests regarding accommodation,

services and activities, and will act as the Communications hub of the lodge,

distributing information without delay to the relevant people and departments.

Requirements :

  • Matric/NQF Level 4
  • Excellent communication skills
  • Excellent interpersonal skills
  • At least 2 year experience in 5* Game Lodge Guest Relations role
  • Administrative skills
  • Computer literate: MS Office
  • Strong Customer service orientation

Duties:

  • Guest handling and service
  • Administrative functions and Reservations
  • Workplace Health & Safety
  • Team player with a positive attitude
  • Excellent time management and self-discipline

Salary R 7 000 – R 8 000 including accommodation and Company benefits.

Apply for this Position