General Manager.
4* Hotel Cape Town.
Our client is seeking a candidate who is committed and therefore will have a very stable track record and traceable references.
Key Responsibilities:
- Oversee all hotel operations across departments F/B, F/O, Housekeeping, Maintenance, Finance, HR.
- Drive occupancy, revenue, and overall profitability
- Lead, train, and manage departmental heads and staff
- Improve service delivery and guest experience
- Implement operational systems, SOPs, and performance standards
- Ensure strong financial control and cost management
Requirements:
• 6+ years of hotel management experience.
• Exceptional people management skills – ability to inspire, train, and develop staff.
• Strong financial acumen, including budget management and cost control.
• Proven track record of driving operational efficiency and guest satisfaction.
• Proficiency in Office Suite & Email applications.
• Strategic problem-solver with excellent decision-making skills.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
General Manager.
We are seeking a highly capable and results-driven General Manager to oversee the operations of a luxury hotel in Abuja Nigeria.
The ideal candidate should have a strong background in marketing, financial management, and people leadership,
with a proven ability to drive revenue, improve operational efficiency, and build high-performing teams.
The candidate must be strategic, creative, and execution-focused, with the ability to think on their feet and solve problems effectively.
We are particularly interested in individuals who can elevate service standards, implement structure and accountability, and strengthen overall business performance.
Key Responsibilities:
- Oversee all hotel operations across departments
- Drive occupancy, revenue, and overall profitability
- Lead, train, and manage departmental heads and staff
- Improve service delivery and guest experience
- Implement operational systems, SOPs, and performance standards
- Ensure strong financial control and cost management
Candidate Profile:
- Minimum 8–12 years of experience in hospitality
- Prior experience as a General Manager or senior leadership role
- Strong commercial awareness (marketing + revenue generation)
- Excellent leadership and team management skills
- Proactive, detail-oriented, and solutions-driven
- Experience in Africa or similar markets is an advantage
- Experience working in Nigeria is a strong plus
Compensation & Benefits:
- Salary: Open and negotiable based on experience
- Accommodation: Provided (within the hotel)
- Medical: Full coverage provided
- Annual Leave: 30 days
- Meals: Provided by the hotel
- Laundry: Provided
- Transportation: Official vehicle provided
- Flights: Annual return ticket (home country) provided
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
General Manager.
A landmark retreat nestled in the heart of South Africa’s breathtaking landscapes in the Northern part of the Limpopo Province.
Picturesque medium sized 4* Hotel situated in a scenic part of Tzaneen Limpopo.
Wonderful opportunity.
Weddings, Conferences and Banquets.
General Manager to manage all operations of the property.
Responsible for the day-to-day overall operations at the Hotel inclusive of Guest relations and satisfaction.
Front-desk, Housekeeping, Service delivery, Spa, Stock and equipment management, Staff management, Training and staff development, Revenue management, closing of deals, meeting with the Sales team and signing up new business, checking Financials, achieving monthly revenue targets as well as every other aspect of the Hotel Business that may be required.
It is specifically recorded that 30% (thirty percent) of the Monthly turnover targets must be generated at Hotel level.
Hotel General Managers are to host PCO’s, STO’s and other valuable clients once per month at the Hotel
Hospitality Industry Expertise:
A deep understanding of the hospitality industry, including trends, customer preferences, and best practices.
Operations Management:
Strong operational skills are essential for managing day-to-day hotel activities, such as front desk operations, housekeeping, maintenance, and food and beverage services.
Financial Management:
GMs must be proficient in budgeting, forecasting, revenue management, and cost control to ensure the hotel operates profitably.
GP % relevant to Orion, shrinkage targets and purchasing controls
Customer Service:
GMs need to prioritize customer satisfaction and handle guest complaints and feedback promptly and effectively.
Leadership and Team Management: Effective leadership skills are crucial for inspiring and motivating hotel staff to provide excellent service and achieve organizational goals.
Business Sense & Product Knowledge: Detailed knowledge of products & services, their quality indicators, as well as all Orion Standards
Marketing trends:
Current and future trends in the hotel industry.
Research and read all new E-Hotelier articles.
Knowledge of sales and marketing strategies is essential for driving revenue and attracting guests to the hotel
through various channels, including online platforms and partnerships.
Human Resources:
Responsible for hiring, training, and retaining qualified staff, as well as ensuring compliance with labour laws and regulations.
Property Management Systems (PMS):
Familiarity with PMS software is necessary for managing reservations, guest profiles, billing, and other essential functions.
Accommodation is included, could be suited for a married couple – currently no position is available for the partner
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Assistant General Manager.
4* Hotel Plettenburg Bay Eastern Cape
To support the General Manager in overseeing hotel operations, ensuring exceptional guest experiences, driving team performance,
and achieving strong business results, while contributing to the implementation of strategic initiatives.
Key Responsibilities
Operational Leadership
Implement strategies
Coordinate departments
Monitor standards
Direct daily operations
Ensure service quality
Support GM initiatives
Drive efficiency
Handle escalations
Business Management
Support budget goals
Monitor performance
Track KPIs
Control costs
Optimize revenue
Review reports
Analyse trends
Implement controls
Required Skills
Operations expertise
Leadership and Team Management ability
Financial and Budgeting acumen
Guest Relations and Customer focus
Team development
Problem-solving and Decision Making
Communication and Interpersonal skills
Industry knowledge
Health and Safety Compliance
Sales and Marketing focused
Time Management and Multitasking
Technology and Software Proficiency
Accommodation not included in the package
Own Transport Favourable
References are required
Minimum 4 years working experience in a four star hotel as an assistant General Manager.
NB – Candidate will not be considered if they have shown a track record of moving around.
We looking for longevity in staff that want to stay and build with us.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
HR Manager
Highly reputable Prestigious Hotel Group JHB North.
Based in JHB
Multi-property (various hotel and lodge locations)
Reports To:
Group General Manager
1. Job Purpose
The HR Manager is responsible for strategically leading and managing the Human Resources function across a group of hotels and lodges, ensuring full legal compliance, effective HR
operations, a high-performance culture, and an engaged, well-developed workforce.
This role ensures alignment of HR strategy with the group’s business objectives and hospitality service standards.
2. Key Responsibilities
A. Strategic HR Leadership
Develop and implement group-wide HR strategies, policies, and procedures aligned with the organisation’s goals and South African labour legislation.
Support hotel leadership teams to drive a consistent, high-performance hospitality culture.
Contribute to executive and operational decisions impacting workforce planning and organisational design.
B. Compliance & Industrial Relations
Ensure full compliance with all labour legislation, including BCEA, LRA, EE Act, OHSA, and relevant hospitality-sector requirements.
Manage and guide processes relating to disciplinary action, grievances, CCMA preparation, union interaction, and conflict resolution.
Maintain accurate and up-to-date HR documentation, audits, and statutory reporting.
C. Talent Acquisition & Workforce Planning
Oversee the full recruitment lifecycle for all hotel properties, ensuring attraction of hospitality-appropriate talent.
Implement robust onboarding programmes and ensure accurate job profiles across the Group.
Drive diversity, transformation, and Employment Equity initiatives.
D. Learning, Development & Performance Management
Conduct skills assessments and oversee training plans to enhance staff capability and service standards.Oversee performance appraisal systems that promote accountability and high performance.
Maintain training records to support compliance and employee development.
E. HR Operations, Payroll & Administration
Oversee payroll administration for accuracy in salaries, benefits, service charges, gratuities, leave, and statutory deductions.
Ensure all HR records, HRIS systems, and reporting processes are accurate and consistent across all hotels.
Manage HR budgets and optimise HR operational processes.
F. Employee Relations, Culture & Engagement
Promote an engaged workforce through wellness initiatives, staff events, and recognition programmes.
Maintain a visible HR presence at hotel sites, acting as a trusted advisor for staff and management.
Foster a positive organisational culture that supports retention and service excellence.
3. Qualifications & Experience
Essential:
Experience across multiple hospitality properties.
Knowledge of hospitality labour practices, service charge management, and seasonal staffing patterns.Degree in Human Resources, Industrial Psychology, or related field.
Minimum 3–5 years HR Manager or Assistant HR Manager experience within
hospitality (hotel or lodge environment).
Proven experience managing HR functions for workforce volumes (100+ em
Payroll system experience (e.g., SAGE).
4. Skills & Competencies
Strong knowledge of South African labour legislation and IR processes.
Excellent interpersonal, communication, and leadership skills.
Ability to manage diverse, multilingual workforces.
High emotional intelligence and conflict-resolution ability.
Strong organisational skills and attention to detail.
Integrity, discretion, and ability to handle confidential information.
5. Personal Attributes
Approachable and empathetic, with the ability to engage at all levels.
Resilient and able to manage high-pressure hospitality environments.
Solutions-driven and proactive.
Commitment to staff development and service excellence.
6. Working Conditions
Travel between hotel properties within the group.
Availability for after-hours HR support during operational incidents.
Interaction with unions, external consultants, training providers, and auditors.
Market related Salary package
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Food & Beverage Director.
Ultra Luxurious large 5* Hotel – Cape Town.
Provide the highest level of hospitality in all the F&B outlets. Achieve total guest satisfaction and organizational profitability through effective utilization of all resources.
Continuously delight the guest by offering trend setting and innovative products and services.
Major Areas of Responsibility
- Planning, Forecasting and Budgeting the revenues and cost for the department.
- Staffing and scheduling of the associates and allocation of duties to ensure the maximiation of associate productivity and minimize payroll costs.
- Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Surveys to draw an action plan.
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Recruitment and Performance Appraisal & Management of associates in the department.
- Develop &implement the annual plan using the Tata Business Excellence Model framework, linking the department’s objectives to the unit’s overall strategy.
- Manage and lead associates to ensure maximum productivity.
- Oversee outlet managers and supervisors with the day to day running of their departments.
- Oversee the daily activities of all the F&B outlets including banquets.
- Work with the outlet chefs in the area of cuisine, menu planning & design for the various outlets / banquets.
- Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service is provided to all guests.
- Conduct regular meetings with the outlet managers and supervisors and constantly monitor guest concerns, compliments and suggestions.
- Organize food festivals and develop guest loyalty and retention programms
- Compile and review the monthly profit and loss statement for various outlets and assist the outlet managers in implementing the approved budget, monitoring revenue and costs on a daily basis and assist in taking corrective action.
- Ensure that all the operational standards set for all the equipment& processes are followed.
- Maximizze F&B profitability by implementing the cost containment strategies for all the outlets.
- Prepare the promotion and marketing / PR plans for various outlets and execute the same.
- Conduct refresher-training programms for the associates and guide the new members of the department.
- Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
- Stay informed about local, national and international best practices/trends in food service, interior design, technology and entertainment in F&B.
- Develop departmental trainers in association with the training department & oversee all the training activities within the department.
- Ensure that the department procures the best quality raw material and cost effective equipment.
- Ensure that TPAM requirements are adhered to and that all associates are trained and aware of TPAM regulations.
- Revise manager’s duty list to ensure that all areas of reporting and reconciling is covered.
- Perform audits, ensuring that LQA and Richey Standards are consistently followed and maintain positive audit results.
- Ensure that KRA’s are updated and completed whilst identifying new KRA’s and allocating them to the different associates.
- Address any grievance and counselling issues among the department associates.
- Ensures that you work in a safe manner that does not harm or injure self or others.
- To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
- Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
- Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
- Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
- Ensures effective implementation of the Tata Code of Conduct at all times.
- Efficient implementation of all work related instructions given by the superiors / management
Qualifications and Experience
- Graduates from reputed hotel management schools (desirable)
- Graduates with experience in hotels or hospitality sector
- 1 to 2 years in similar position (desirable)
Directly Reports
To the General Manager
Key Customers
Immediate team, managers and associates from support departments, internal and external guests.
Key Success Metrics
Guest Satisfaction, Performance against budgets, Cost Saving
Language Proficiency
Should be fluent in English. Additional language advantageous
Knowledge & Skills
§ Graduates from reputed hotel management schools
§ Experience in luxury hotels
§ Knowledge of other hotel services
§ Knowledge about Food and Beverage services including cuisines, menus, accompaniments, wines, beers, spirits, cocktails, tobacco, teas, coffees, other non-alcoholic beverages and their the overall dining experience.
§ Rules of F&B service and service etiquette
§ F&B service skills and other operational skills
§ Professional guest interaction
- A Competitive basic salary package, inclusive of a lucrative incentive bonus structure.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
General Manager. (on hold).
Multiple award winning 5* Game Lodge Lephalale Limpopo.
Oversee daily operations of the large 5* Game Lodge.
Ensure that all departments (front desk, housekeeping, food and beverage, maintenance, etc) function seamlessly.
Foster a guest-centric culture among staff. Address guest complaints and resolve issues promptly.
Prepare and manage budgets, forecasts, and financial reports. Monitor revenue and expenses to ensure profitability.
Develop strategies to increase revenue.
Conduct performance evaluations and manage staff schedules.
Develop and execute marketing strategies to attract new guests and retain existing ones. Ensure compliance with health, safety and sanitation standards.
Oversee security protocols to protect guests, staff, and property. Ensure that the property is well-maintained and aesthetically appealing.
Oversee repairs, renovations, and upgrades. Identify news business opportunities. Monitor industry trends and adapt strategies accordingly.
Provide regular reports on financial performance, guest feedback, and operational issues to owners or stakeholders.
Responsibilities:
• Lead & Inspire: Provide visionary leadership across all hotel departments, ensuring seamless operations and a culture of excellence.
• Guest Experience: Maintain world-class service levels, exceeding guest expectations at every touchpoint.
• Financial Success: Control budgets, manage costs, and drive revenue growth while maintaining profitability.
• Operational Excellence: Ensure the highest standards in housekeeping, maintenance, front office, and food & beverage.
• Team Development: Recruit, train, and mentor a team passionate about hospitality.
• Strategic Planning: Implement innovative strategies to enhance the hotel’s market position.
• Compliance & Standards: Uphold industry regulations and company policies.
Requirements:
• 6+ years of hotel management experience in a leadership role.
• Exceptional people management skills – ability to inspire, train, and develop staff.
• Strong financial acumen, including budget management and cost control.
• Proven track record of driving operational efficiency and guest satisfaction.
• Proficiency in Office Suite & Email applications.
• Strategic problem-solver with excellent decision-making skills.
Salary R 30 000 – R 40 000 including accommodation.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Operations Manager
Ultra Luxury exquisite 5* Game Lodge – Lephalale – Limpopo
Job Specifications & Requirements:
4 – 5 years experience in an Operations Management position in a 4/5 Star Hotel.
Management of all Hotel departments.
- Exceptional skills in staff and guest relations
- Ability to multitask, adapt to changing business needs, and think critically
- Strong organizational and time management skills
- High attention to detail
- Sound employment history with contactable references.
Strong hands on leader – who leads by example
Grade 12 and be computer literate
Previous experience on Opera and Micros
Formal hospitality degree/diploma preferable
Candidate will be required to:
Be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
Effective leadership, manage and oversee all departments within the hotel
Plan and manage the day to day operations effectively
Drive the broader goals of the hotel in relation to all outlets mentioned above
To ensure consistent acquisition and maintenance of guests
The managing of Human Resources paperwork for the entire hotel
Ensure the required policies, procedures and administrative systems and controls are in place
Day to day guest interaction to receive feedback and actively implement necessary action
Overseeing and assisting in departmental stock takes
Adherence to all company practices
Leading, training and motivating the team
Drive the hotel’s quality plan and implement all required standards
To stand in and perform the duties of an Acting General Manager in the absence of the General Manager
Salary: R32 000 including accommodation.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.