MANAGEMENT VACANCIES

General Manager.

We are seeking a highly capable and results-driven General Manager to oversee the operations of a luxury hotel in Abuja Nigeria.

The ideal candidate should have a strong background in marketing, financial management, and people leadership,

with a proven ability to drive revenue, improve operational efficiency, and build high-performing teams.

The candidate must be strategic, creative, and execution-focused, with the ability to think on their feet and solve problems effectively.

We are particularly interested in individuals who can elevate service standards, implement structure and accountability, and strengthen overall business performance.

Key Responsibilities:

• Oversee all hotel operations across departments
• Drive occupancy, revenue, and overall profitability
• Lead, train, and manage departmental heads and staff
• Improve service delivery and guest experience
• Implement operational systems, SOPs, and performance standards
• Ensure strong financial control and cost management

Candidate Profile:

• Minimum 8–12 years of experience in hospitality
• Prior experience as a General Manager or senior leadership role
• Strong commercial awareness (marketing + revenue generation)
• Excellent leadership and team management skills
• Proactive, detail-oriented, and solutions-driven
• Experience in Africa or similar markets is an advantage
• Experience working in Nigeria is a strong plus

Compensation & Benefits:

• Salary: Open and negotiable based on experience
• Accommodation: Provided (within the hotel)
• Medical: Full coverage provided
• Annual Leave: 30 days
• Meals: Provided by the hotel
• Laundry: Provided
• Transportation: Official vehicle provided
• Flights: Annual return ticket (home country) provided

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

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Operational Partner/General Manager.

World Class 5* Lodge & Spa Hazyview

To lead the restructuring of its iconic Retreat estate in Hazyview, Mpumalanga,

Consolidating 13 tented suites, 2 villas, spa, restaurant, and agricultural assets into a high-performance entity.

Qualifications:

Degree in business/hospitality/management;

5–10 years multi-departmental leadership;

10 years Hotel Management experience in 5* properties required.

This on-site role reports to the owner.

The position priorities hands-on leadership, HR transformation, and operational excellence—financial understanding is valuable but secondary to proven change management grit.

Executive Overview

The Retreat is undergoing a pivotal clean-slate transition to professionalize operations, optimize the R25m annual turnover, and restore its world-class status.

The GM will drive operational consolidation, workforce restructuring (exiting union structures for a high-performance team), and cultural transformation to unify farm and lodge staff.

Core Responsibilities

Leadership & HR

Execute total HR restructure: recruit core team, develop personnel policies, foster trust/accountability to resolve remuneration/tip disputes. Set KPIs for heads of department, ensure legal compliance.

Operations & Guest Experience

Oversee day-to-day management for five-star standards across tented suites, villas, spa (SalonBridge), restaurant (Tablet POS), and farm.

Conduct daily meetings with heads-of-departments.

Manage inventory control for farm-to-table sourcing, health/safety protocols, and sustainability initiatives (e.g., water efficiency).

Utilize Room Raccoon for property management.

Financial Management

Support P&L accountability through collaboration with the owner on budgets, internal payment controls, and oversight.

Manage capital, maintenance, and FFE projects within budgets. Integrate Xero accounting; provide daily finance updates and reports to the owner.

Key Performance Indicators (KPIs)

● Occupancy growth exceeding prior years.
● Turnover and EBITDA targets aligned to R25m revenue and R3m EBITDA
● Staff turnover reduction and union exit
● Food cost reduction and 98% inventory accuracy benchmarks
Candidate Profile
● Proven leadership in managing complex workforces through change; trusted yet decisive.
● Hands-on operational grit; on-site requirement.
● Tech-savvy with Xero, Room Raccoon, SalonBridge, Tablet POS.
● Solid financial understanding to support P&L oversight (accounting/finance background advantageous but not required).
● Qualifications: Degree in business/hospitality/management preferred; 5–10 years multi-departmental leadership;
● Comfortable with high-performance standards and regulatory compliance (labour laws, tourism grading, environmental farm standards)

Why Join the Estate ?
Autonomy with direct input to reshape the business; profit-share upside; transformative impact on an iconic South African estate.

Offers a competitive base of R65 000–R85 000 per month.

Additional Incentive Profit share

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

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General Manager.

A landmark retreat nestled in the heart of South Africa’s breathtaking landscapes in the Northern part of the Limpopo Province.

Picturesque medium sized Country Hotel situated in a scenic part of Tzaneen Limpopo.

Weddings, Conferences and Banquets.

General Manager to manage all operations of the property.

Responsible for the day-to-day overall operations at the Hotel inclusive of Guest relations and satisfaction.

Front-desk, Housekeeping, Service delivery, Spa, Stock and equipment management, Staff management, Training and staff development, Revenue management, closing of deals, meeting with the Sales team and signing up new business, checking Financials, achieving monthly revenue targets as well as every other aspect of the Hotel Business that may be required.

It is specifically recorded that 30% (thirty percent) of the Monthly turnover targets must be generated at Hotel level.

Hotel General Managers are to host PCO’s, STO’s and other valuable clients once per month at the Hotel

Hospitality Industry Expertise:

A deep understanding of the hospitality industry, including trends, customer preferences, and best practices.

Operations Management:

Strong operational skills are essential for managing day-to-day hotel activities, such as front desk operations, housekeeping, maintenance, and food and beverage services.

Financial Management:

GMs must be proficient in budgeting, forecasting, revenue management, and cost control to ensure the hotel operates profitably.

GP % relevant to Orion, shrinkage targets and purchasing controls

Customer Service:

GMs need to prioritize customer satisfaction and handle guest complaints and feedback promptly and effectively.

Leadership and Team Management: Effective leadership skills are crucial for inspiring and motivating hotel staff to provide excellent service and achieve organizational goals.

Business Sense & Product Knowledge: Detailed knowledge of products & services, their quality indicators, as well as all Orion Standards

Marketing trends:

Current and future trends in the hotel industry.

Research and read all new E-Hotelier articles.

Knowledge of sales and marketing strategies is essential for driving revenue and attracting guests to the hotel

through various channels, including online platforms and partnerships.

Human Resources:

Responsible for hiring, training, and retaining qualified staff, as well as ensuring compliance with labour laws and regulations.

Property Management Systems (PMS):

Familiarity with PMS software is necessary for managing reservations, guest profiles, billing, and other essential functions.

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

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HR Manager

Highly reputable Prestigious Hotel Group JHB North.

Based in JHB

Multi-property (various hotel and lodge locations)
Reports To:
Group General Manager

1. Job Purpose
The HR Manager is responsible for strategically leading and managing the Human Resources function across a group of hotels and lodges, ensuring full legal compliance, effective HR
operations, a high-performance culture, and an engaged, well-developed workforce.
This role ensures alignment of HR strategy with the group’s business objectives and hospitality service standards.

2. Key Responsibilities

A. Strategic HR Leadership
Develop and implement group-wide HR strategies, policies, and procedures aligned with the organisation’s goals and South African labour legislation.
Support hotel leadership teams to drive a consistent, high-performance hospitality culture.
Contribute to executive and operational decisions impacting workforce planning and organisational design.
B. Compliance & Industrial Relations
Ensure full compliance with all labour legislation, including BCEA, LRA, EE Act, OHSA, and relevant hospitality-sector requirements.
Manage and guide processes relating to disciplinary action, grievances, CCMA preparation, union interaction, and conflict resolution.

Maintain accurate and up-to-date HR documentation, audits, and statutory reporting.

C. Talent Acquisition & Workforce Planning

Oversee the full recruitment lifecycle for all hotel properties, ensuring attraction of hospitality-appropriate talent.
Implement robust onboarding programmes and ensure accurate job profiles across the Group.
Drive diversity, transformation, and Employment Equity initiatives.

D. Learning, Development & Performance Management

Conduct skills assessments and oversee training plans to enhance staff capability and service standards.Oversee performance appraisal systems that promote accountability and high performance.
Maintain training records to support compliance and employee development.

E. HR Operations, Payroll & Administration

Oversee payroll administration for accuracy in salaries, benefits, service charges, gratuities, leave, and statutory deductions.
Ensure all HR records, HRIS systems, and reporting processes are accurate and consistent across all hotels.
Manage HR budgets and optimise HR operational processes.

F. Employee Relations, Culture & Engagement

Promote an engaged workforce through wellness initiatives, staff events, and recognition programmes.
Maintain a visible HR presence at hotel sites, acting as a trusted advisor for staff and management.
Foster a positive organisational culture that supports retention and service excellence.

3. Qualifications & Experience

Essential:

Experience across multiple hospitality properties.
Knowledge of hospitality labour practices, service charge management, and seasonal staffing patterns.Degree in Human Resources, Industrial Psychology, or related field.
Minimum 3–5 years HR Manager or Assistant HR Manager experience within
hospitality (hotel or lodge environment).
Proven experience managing HR functions for workforce volumes (100+ em
Payroll system experience (e.g., SAGE).

4. Skills & Competencies

Strong knowledge of South African labour legislation and IR processes.
Excellent interpersonal, communication, and leadership skills.
Ability to manage diverse, multilingual workforces.
High emotional intelligence and conflict-resolution ability.
Strong organisational skills and attention to detail.
Integrity, discretion, and ability to handle confidential information.

5. Personal Attributes

Approachable and empathetic, with the ability to engage at all levels.
Resilient and able to manage high-pressure hospitality environments.
Solutions-driven and proactive.
Commitment to staff development and service excellence.

6. Working Conditions

Travel between hotel properties within the group.
Availability for after-hours HR support during operational incidents.
Interaction with unions, external consultants, training providers, and auditors.

Market related Salary package

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

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Food & Beverage Director.

Ultra Luxurious large 5* Hotel – Cape Town.

Provide the highest level of hospitality in all the F&B outlets. Achieve total guest satisfaction and organizational profitability through effective utilization of all resources.

Continuously delight the guest by offering trend setting and innovative products and services.

Major Areas of Responsibility

• Planning, Forecasting and Budgeting the revenues and cost for the department.
• Staffing and scheduling of the associates and allocation of duties to ensure the maximiation of associate productivity and minimize payroll costs.
• Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Surveys to draw an action plan.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Recruitment and Performance Appraisal & Management of associates in the department.
• Develop &implement the annual plan using the Tata Business Excellence Model framework, linking the department’s objectives to the unit’s overall strategy.
• Manage and lead associates to ensure maximum productivity.
• Oversee outlet managers and supervisors with the day to day running of their departments.
• Oversee the daily activities of all the F&B outlets including banquets.
• Work with the outlet chefs in the area of cuisine, menu planning & design for the various outlets / banquets.
• Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service is provided to all guests.
• Conduct regular meetings with the outlet managers and supervisors and constantly monitor guest concerns, compliments and suggestions.
• Organize food festivals and develop guest loyalty and retention programms
• Compile and review the monthly profit and loss statement for various outlets and assist the outlet managers in implementing the approved budget, monitoring revenue and costs on a daily basis and assist in taking corrective action.
• Ensure that all the operational standards set for all the equipment& processes are followed.
• Maximizze F&B profitability by implementing the cost containment strategies for all the outlets.
• Prepare the promotion and marketing / PR plans for various outlets and execute the same.
• Conduct refresher-training programms for the associates and guide the new members of the department.
• Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
• Stay informed about local, national and international best practices/trends in food service, interior design, technology and entertainment in F&B.
• Develop departmental trainers in association with the training department & oversee all the training activities within the department.
• Ensure that the department procures the best quality raw material and cost effective equipment.
• Ensure that TPAM requirements are adhered to and that all associates are trained and aware of TPAM regulations.
• Revise manager’s duty list to ensure that all areas of reporting and reconciling is covered.
• Perform audits, ensuring that LQA and Richey Standards are consistently followed and maintain positive audit results.
• Ensure that KRA’s are updated and completed whilst identifying new KRA’s and allocating them to the different associates.
• Address any grievance and counselling issues among the department associates.
• Ensures that you work in a safe manner that does not harm or injure self or others.
• To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
• Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
• Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
• Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
• Ensures effective implementation of the Tata Code of Conduct at all times.
• Efficient implementation of all work related instructions given by the superiors / management

Qualifications and Experience

• Graduates from reputed hotel management schools (desirable)
• Graduates with experience in hotels or hospitality sector
• 1 to 2 years in similar position (desirable)

Directly Reports

To the General Manager

Key Customers

Immediate team, managers and associates from support departments, internal and external guests.

Key Success Metrics

Guest Satisfaction, Performance against budgets, Cost Saving

Language Proficiency

Should be fluent in English.  Additional language advantageous

Knowledge & Skills

§  Graduates from reputed hotel management schools

§  Experience in luxury hotels

§  Knowledge of other hotel services

§  Knowledge about Food and Beverage services including cuisines, menus, accompaniments, wines, beers, spirits, cocktails, tobacco, teas, coffees, other non-alcoholic beverages and their the overall dining experience.

§  Rules of F&B service and service etiquette

§  F&B service skills and other operational skills

§  Professional guest interaction

• A Competitive basic salary package, inclusive of a lucrative incentive bonus structure.

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

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General Manager. (on hold).

Oversee daily operations of the large 5* Game Lodge.

Ensure that all departments (front desk, housekeeping, food and beverage, maintenance, etc) function seamlessly.

Foster a guest-centric culture among staff. Address guest complaints and resolve issues promptly.

Prepare and manage budgets, forecasts, and financial reports. Monitor revenue and expenses to ensure profitability.

Develop strategies to increase revenue.

Conduct performance evaluations and manage staff schedules.

Develop and execute marketing strategies to attract new guests and retain existing ones.  Ensure compliance with health, safety and sanitation standards.

Oversee security protocols to protect guests, staff, and property. Ensure that the property is well-maintained and aesthetically appealing.

Oversee repairs, renovations, and upgrades. Identify news business opportunities. Monitor industry trends and adapt strategies accordingly.

Provide regular reports on financial performance, guest feedback, and operational issues to owners or stakeholders.

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.