Executive Lodge Operations Manager.

Top High End 5* Game Lodge – Eastern Cape.

South African Citizen.

Formal hospitality/hotel/business management diploma   and / or

Min of 8-10 years management experience in hospitality industry, preferably with

a background knowledge of general management a corporate 5* hotel/lodge    or

Min 5 years managerial experience in a similar position.

Key Performance Areas of this position include:

  • Develop policies, processes and standards to ensure effective, high-quality lodge experiences are provided to guests
  • Provide direction, oversight and guidance to lodge teams in terms of guest service and standards
  • Develop a company wide annual plan for the overall lodge experience and guest service.
  • Responsible for developing effective par-stock levels with the exec F&B manager for F&B, housekeeping, cleaning, guest supplies, spa and operational stock and compare to set budgets
  • Facilitate communication and collaboration of leadership teams across the organisation
  • Monitor guest feedback and take corrective action
  • Promote and maintain compliance and awareness of labour, health & safety and security issues in accordance with applicable legislation and best practise
  • Focus on guest experience by spending time on the floor at each lodges and leading by example
  • Prepare lodge operational budgets, including capex, and monitor stock controls to continually improve financial performance
  • Manage and facilitate a monthly financial and performance review for each individual lodge and identify relevant interventions to manage food cost and stock controls and drive revenues

Competencies required:

–  Must be fully computer literate including excel (advanced knowledge)

–  Must co-ordinate, motivate and lead multiple senior teams

–  Must be able to liaise directly with top management and influence their decisions

–  Must have an excellent background knowledge of the corporate safari lodge industry

– Must have good public relations skills at all levels internally and externally

– Excellent written and verbal communication in English (other languages advantageous)

– Must be service orientated and have a high level of integrity

– Emotionally stable even when under pressure in challenging and stressful circumstances

– Embrace and model the organisations values and culture

– Driver’s license required

Salary highly negotiable – above market related.

Accommodation included

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Camp Management Couple.

World renowned luxury ecotourism company that exists to protect pristine wilderness areas and the flora and fauna.

Northern Botswana

Qualifications :

  • A diploma or equivalent tertiary qualification in hospitality and or business management studies.
  • Minimum of 10 years of management experience in the related field.
  • Proven experience in managing multiple properties, assets and staff compliment in remote locations.
  • Proven leadership skills, specifically in managing diverse management teams.
  • Proven record of outstanding staff relations.

Requirements :

  • Shown dedication to eco-tourism
  • Ability to set budgets and control spend
  • An attention to detail for a Premier and Classic brand
  • Excellent communication, organization and planning skills
  • Be able to motivate a team and lead your team
  • Ability to adapt and learn

Salary Per Person –  R 20 000 – R R 24 420( BWP 15 000 – 18 500 ) + provident fund +50% company contribution towards medical aid.

Accommodation is provided.

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Residential Services Manager                   

A luxury residential village complex located on the Janzour coastline – Libya,  is seeking a residential services manager.

The complex has long been known as a primary expat hub in Tripoli, with a varied foreign resident portfolio.

Qualifications & Experience

  • Hospitality degree preferred. Minimum BS level. Business administration degree considered.
  • Minimum 7 years of experience in a related hospitality field. Experience in resort management or property management highly regarded.
  • Experience of working in Arabic cultures highly desirable.

Role Description

The Residential Services Manager is in charge of all resident-related issues and effectively fronts the company with its clients after they move in.

As the main point of contact for the service aspect, the Residential Services Manager is responsible to ensure that the company delivers the highest levels

of customer satisfaction in keeping with its brand promise. On the other hand,

the Residential Services Manager also has to consider residents’ obligations from a landlord’s point of view.

Having a strong hospitality background or being well experienced in resort operations,

the candidate will respond to residents’ questions and needs and follow up to make sure that their requests have been met to their satisfaction.

The candidate should also be able to enforce landlord policies on residents in a cordial way without hurting their feelings.

The role also involves (automated) work order management through the company’s enterprise resource management system (Maximo),

(residential unit) key management, resident record-keeping, promotions of activities and responsibility for the residents’ moving in process

and moving out after the end of their stay.

The Residential Services Manager will also be responsible to organize events in the compound.

The successful candidate must have a very strong service ethic, a high level of English speaking and writing skills,

and be overall very well presented. He/she should also be a highly social person with very good interpersonal skills

and keenly aware of the importance of social media. Candidates who have a keen interest in CRM platforms and how they can be used to achieve

further business objectives are desirable. Working after office hours may be regularly required.

Previous related experience should be well demonstrated. Working knowledge of Arabic is a plus but is not essential.

Salary R 48 000 – R 49 000 ( Euro 3000 ) NETT – including studio accommodation & company benefits

Performance bonus of 10% of annual salary, subject to company’s performance;

2 year contract, renewable; 4 month probation period; 30 days of paid leave per year, 6 day week (Friday off).

Typically 1 paid ticket per annum to S. Africa – negotiable

Free studio accommodation, free utilities and high-speed internet, and use of leisure facilities;

Paid medical insurance.

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Lodge Management Couple

Exclusive High End Lodge – Magaliesberg – Gauteng.

General Manager  & Spa Manager – Partner, or Bookkeeper – Partner

Exclusive luxury Lodge – Magaliesberg –  Gauteng.

Minimum 5 years luxury Game Lodge Management experience required.

Established, professional couple with solid and stable management experience in top end lodges.

Hospitality qualifications required

Strong management and leadership skills

Strong F.B & all round Hotel Management experience required

Attention to detail

Excellent Guest Relations skills required

To be able to communicate on all levels

Good Computer knowledge of Word, Excel and Outlook

Salary highly negotiable. Live in position

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Lodge Manager.

Luxury Big 5 Game Lodge – Sabi Sand Game Reserve.

Management of entire Game Lodge operations

Minimum 4 years Game Lodge management experience required

Hospitality management diploma

Excellent Guest Relations skills required

To be able to communicate on all levels

assist with guest service and fill in for FOH and Reservations when needed; month-end accounts, salaries and staff tips

Good Computer knowledge of Word, Excel and Outlook

Experience in Pastel and Nights-bridge will be an advantage, but any other POS and reservation program will be acceptable.

Strong leadership skills

Basic HR knowledge and a bit of background in Basic Conditions of Employment (as they will be managing a staff team of 40)

Basic knowledge of accounting factors Debtors and Creditors – costing and data capturing.

Salary R 15 000. Live in position. Company benefits.

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Assistant Lodge Manager

World class 5* Game Lodge – Sabi Sands Game Reserve

Hospitality Management Qualification.

Requirements :

  • A minimum of 4 year’s work experience – ideally 2 years as a trainee and 4 in a well-recognized five star hotel or world class lodge, as a manager
  • Exceptional Food and Beverage knowledge
  • Financial management ability
  • A hardworking, co-operative manner
  • High standards of service excellence and a passion for the industry
  • Attention to detail
  • Exceptional English and a second language would be preferable
  • Good computer literacy
  • Excellent management ability and communication skills
  • A clear understanding of basic labour law and disciplinary procedures
  • A developmental approach to staff
  • Assertiveness, patience and good organizational skills
  • Understanding of housekeeping and maintenance procedures

An awareness of developments within the food and lodge industries, as well as international trends in hospitality

Salary Highly negotiable. Live in position

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