Lodge Manager

World class 5* Game Lodge Kruger National Park

Hospitality Management Qualification.

Requirements :

  • A minimum of 6 year’s work experience – ideally 2 years as a trainee and 4 in a well-recognized five star hotel or world class lodge, as a manager
  • Exceptional Food and Beverage knowledge
  • Financial management ability
  • A hardworking, co-operative manner
  • High standards of service excellence and a passion for the industry
  • Attention to detail
  • Exceptional English and a second language would be preferable
  • Good computer literacy
  • Excellent management ability and communication skills
  • A clear understanding of basic labour law and disciplinary procedures
  • A developmental approach to staff
  • Assertiveness, patience and good organizational skills
  • Understanding of housekeeping and maintenance procedures

An awareness of developments within the food and lodge industries, as well as international trends in hospitality

Salary Highly negotiable. Live in position

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Lodge Manager

Exclusive 5* Game Lodge Eastern Cape.

3 – 4 years Lodge Management experience required at a similar 5* Game Lodge

Hospitality Management Qualification.

Motivational Team Leader with Outstanding Hospitality Knowledge

Computer literate

Customer Focused with and an Eye for Detail

Contributing to team success

Excellent knowledge of F&B Service, Housekeeping & Front Office

Excellent guest relations abilities

Excellent ability to resolve guest, staff and lodge problems.

Financial understanding of budgets and working within those parameters

Drivers Licence

Key Performance Areas of this position include:

  1. Guest Relations and Front of House
  2. Shop, Sales and all reasonability associated with the running and operation
  3. Housekeeping maintain all standards
  4. Rooms and/or Tents including upkeep of Assets
  5. Food and Beverage maintaining all standards
  6. Gardens and Pools including upkeep and improvement
  7. Maintenance and Vehicles
  8. All Staff Related Issues
  9. Training and Team Motivation
  10. Stock Takes and Reports
  11. Performing and Understand to Set Budgetary Goals
  12. Weekly and Monthly Orders
  13. Weekly and Monthly Cost Stock Holding and Stock Takes

Salary R 15 000. Live in position

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Lodge Manager.

Exclusive 5* Game Lodge – Waterberg – Limpopo Province

Hospitality Management Qualification with further 5 years Management experience in 5* Game Lodges required.

Excellent knowledge of F&B Service, Housekeeping & Front Office

Excellent guest relations abilities

Excellent ability to resolve guest, staff and lodge problems.

Financial understanding of budgets and working within those parameters

Strong leader.

Strong administration and financial skills.

Passionate about training and development.

Excellent communicator.

Outstanding hosting and guest interaction skills.

Organizational skills with great attention to detail.

Ensure the efficient, effective and professional management of all departments in this exclusive 5* Game Lodge.

Oversee Housekeeping and F&B Service

Guest Liaison, Guest Relations, complaint handling

Design and implement personalized guest experience

Staff management

Day and evening hosting duties

Budget and Financial control

Salary R 18000 including accommodation and company benefits

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Game Lodge Anchor

World Class 5* Game Lodge – Sabi Sands – Mpumalanga

The core function of the lodge anchor is to host the guest and manage all aspects of their stay to maximize guest delight.

  • Relieves the Assistant Lodge Manager during cycle leave and performs all duties relevant to this position
  • Manage day to day operations
  • Coordination of service, wine tastings, functions etc
  • Managing stock, breakages
  • Manage staff in terms of discipline and service
  • Hosting
  • Check ins and outs

Skills & Experience

  • Hotel school qualification
  • 4 years’ work experience
  • Similar experience in a 5 star environment
  • Sound knowledge of food and beverage, in particular wine, cigars and cheese
  • Experience of Stock controls and management of month to month stock take
  • Excellent attention to detail
  • Computer literate
  • Exceptional communication skills in English
  • Financial management skills
  • Management experience of junior staff
  • Be in possession of a valid South African work permit

Salary highly negotiable including accommodation with company benefits.

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Service Manager

World Class 5* Game Lodge – Sabi Sand – Mpumalanga

The role of the Service Manager is to ensure a superior guest experience in the delivery of our service,

food and beverages and to ensure the successful management of Service staff to deliver on required standards.

Key Focus Areas

• Guest Relations and Hosting

• Manage Service Staff

•Ensure service standards are met

• Ensure Health & Safety standards are met

• Staff training, Conduct and Performance management

• Administration • Ensuring Guest satisfaction

• Handling Guest complaints

• Knowledge of Menus, Food and Wine

• Development and execution of innovative and unique guest experiences for guests

Requirements – Qualifications and Skills

• NQF Level 4+ (Matric)

• Hospitality related certification (advantageous)

• At least 2 years’ management experience in a similar role

• 5-star Luxury Lodge experience • F&B knowledge

• Excellent Interpersonal Skills

• Thorough working knowledge of wine and grape varietals, as well as serving thereof

• Administrative competence • Ability to multi -task

• Able to work accurately under pressure

• Computer literate at intermediate Level, MS Office, Excel

• Excellent verbal and written communication skills

• Able to work efficiently and effectively as part of a Team and Independently

• Driver’s License

Salary negotiable including accommodation & company benefits.

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Duty Manager.

Exquisite luxurious 5* Game Lodge – Hoedspruit

3 years previous 5* Game Lodge Duty Management experience required

Hospitality Management qualification

Prior bush lodge experience an absolute must.

Attention to detail and guest satisfaction

Excellent Guest Relations & Staff Relation skills required.

Excellent Front of House skills

Back of House controls

Food & Beverage , Housekeeping, Maintenance & Front of House management experience required.

Stocktakes/Monthly OE Controls

Staffing Rosters

Handling staff Issues with HOD’s

Salary R9 000 – R 13 000 including company benefits & accommodation.

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