Operational Partner/General Manager.
World Class 5* Lodge & Spa Hazyview
To lead the restructuring of its iconic Retreat estate in Hazyview, Mpumalanga,
Consolidating 13 tented suites, 2 villas, spa, restaurant, and agricultural assets into a high-performance entity.
This on-site role reports to the owner.
The position priorities hands-on leadership, HR transformation, and operational excellence—financial understanding is valuable but secondary to proven change management grit.
Executive Overview
The Retreat is undergoing a pivotal clean-slate transition to professionalize operations, optimize the R25m annual turnover, and restore its world-class status.
The GM will drive operational consolidation, workforce restructuring (exiting union structures for a high-performance team), and cultural transformation to unify farm and lodge staff.
Core Responsibilities
Leadership & HR
Execute total HR restructure: recruit core team, develop personnel policies, foster trust/accountability to resolve remuneration/tip disputes. Set KPIs for heads of department, ensure legal compliance.
Operations & Guest Experience
Oversee day-to-day management for five-star standards across tented suites, villas, spa (SalonBridge), restaurant (Tablet POS), and farm.
Conduct daily meetings with heads-of-departments.
Manage inventory control for farm-to-table sourcing, health/safety protocols, and sustainability initiatives (e.g., water efficiency).
Utilize Room Raccoon for property management.
Financial Management
Support P&L accountability through collaboration with the owner on budgets, internal payment controls, and oversight.
Manage capital, maintenance, and FFE projects within budgets. Integrate Xero accounting; provide daily finance updates and reports to the owner.
Key Performance Indicators (KPIs)
● Occupancy growth exceeding prior years.
● Turnover and EBITDA targets aligned to R25m revenue and R3m EBITDA
● Staff turnover reduction and union exit
● Food cost reduction and 98% inventory accuracy benchmarks
Candidate Profile
● Proven leadership in managing complex workforces through change; trusted yet decisive.
● Hands-on operational grit; on-site requirement.
● Tech-savvy with Xero, Room Raccoon, SalonBridge, Tablet POS.
● Solid financial understanding to support P&L oversight (accounting/finance background advantageous but not required).
● Qualifications: Degree in business/hospitality/management preferred; 5–10 years multi-departmental leadership;
● Comfortable with high-performance standards and regulatory compliance (labour laws, tourism grading, environmental farm standards)
Why Join the Estate ?
Autonomy with direct input to reshape the business; profit-share upside; transformative impact on an iconic South African estate.
Offers a competitive base of R65 000–R85 000 per month.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
General Manager
Idyllic Resort Kenya Coast.
Beach retreat, offering an authentic African experience, and renowned Kenyan hospitality.
Explore the unspoiled, uncrowded north coast, and take advantage of the excellent watersports, scuba diving and snorkeling, adventure activities
An award winning Beach Resort in Kenya is looking for a dedicated and professional General Manager to run
- A well established, professional team of co-workers.
- A successful hotel with a positive review rating on review platforms.
- The chance to lead a known property and take it to a new level.
- Competitive salary + performance bonus based on business success.
- Operational Leadership: Management of all departments – Responsible for entire Resort Operation.
- Sales and marketing: Take a lead in working with local and international travel agents, tour package organizers and destination management companies.
- Lean Staff Management: Implement and monitor cross-training programs. Ensure the staff -to-guest ratio remains efficient during low-occupancy periods without sacrificing service quality.
- F&B Oversight: Monitor the food service to ensure consistency, cost-control, and guest satisfaction.
- Revenue & Marketing: Work with ownership to identify strategies to increase occupancy through local and international partnerships, reputation management
- (TripAdvisor/OTA scores), and guest loyalty.
- Financial Control: Manage the operational budget, in conjunction with the finance lead and relevant departments.
- Statutory compliance: Ensure compliance with all statutory institutions (TRA, NEMA, KRA Labor institutions, County government and others).
- Experience: Minimum 7 years in hotel management, preferably 4years in a tropical or island resort setting.
- Technical Knowledge: Basic understanding of tropical facility operations and maintenance.
- Communication: Exceptional guest relation skills; ability to resolve issues on the spot.
- Financial Literacy: Strong grasp of P&L statements, labor cost percentages, and food cost management.
- Academic requirements: Bachelor’s degree in hospitality and tourism management from a reputed institution.
- Strong leadership & mentoring skills – Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards.
- Strong management skills.
- Problem solving skills
- Excellent communication and interpersonal skills (listening skills, verbal communication etc)
- Positive attitude, Self-motivated, Confident
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Assistant Lodge Manager.
Large Luxury 5* Game Lodge
Limpopo
Key responsibilities include:
Acting Lodge Manager in the absence of the LM.
Take full responsibility for the management of the following teams.
Front of House:
Inspire, stimulate and lead the FOH team
Maintain the Pan FOH system
Day Sheets / Rooming List / Arrival Report
Reception, Curio Shop and Switch Board
Banking, Invoices and Gratuities
Welcome & Good Bye
Site Inspections – Show Time
Guest Feedback – Centricity Feedback system
Housekeeping:
Inspire, stimulate and lead the Housekeeping team
Maintain the Housekeeping standards with in the Lodge
Spot check of rooms & turndowns
Staff Uniform Control
Lodge Maintenance:
Inspire, stimulate and lead the Lodge Maintenance team
Control and supervise the Lodge Maintenance teams
Work closely with the Reserve Maintenance Manager
Preventative maintenance service schedules
Staff Accommodation
Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
Pest Control
2. Health & Safety:
Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
Head up the Lodge Health & Safety committee
Risk assessments for the Lodge
Firefighting equipment / drill
Provide a safe working environment for all staff
Other
Finance & Budgeting:
This includes compiling monthly reports, participate in the budget process and managing budget lines.
Budget expenditure & control
Monthly finance meeting
Human Resources:
Staff development and training
Staff management
Staff welfare & staff morale
Inspire, stimulate and lead the team and maintain discipline
Manage leave cycles and training files
Knowledge of food & beverage
Hosting of guest
Guest Delight and bush banqueting
Ensure any negative guest feedback is addressed and solutions found
Assist Head Ranger / Snr Ranger team with Vehicle Inspections
Go on Safari to ensure that we deliver on our safari experience
Relationship with Kapama community, owners, suppliers
Outline of ideal candidate profile & skills:
3. Leadership
• Strong leadership & mentoring skills – Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards
• Strong management skills
• Problem solving skills
Personality
• Excellent communication and interpersonal skills (listening skills, verbal communication etc)
• Positive attitude, Self-motivated, Confident
• Sense of humour
• Sense of adventure
Specific Job Skills
• Strong people skills
• Structured manager with experience of leading diverse teams
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience
• Ability to work under pressure and to tight deadlines
• Practical with some experience in maintenance
• Competent financial and IT skills
• High energy levels & drive to get things done
• Planning & organizing
• An appreciation of other cultures.
• Introduce new ideas that will enhance the department and its activities
Computer Skills
• IT Skills
• Computer literate
Literacy and Numeracy
• Fluent in English (speak, read and write)
• Excellent literacy skills (writing of emails, viewing web pages)
4. Team Player Ability
• Flexibility
• Strong time-management skills
• Demonstrable team member qualities
Qualifications and experience required:
• Minimum 5 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment
• Hospitality management qualification
• Strong Operational and Financial experience
• High Emotional Intelligence
• Hospitality and service training experience
• Room Division Experience
• Practical with some experience in maintenance
• Valid drivers license and own transport
Salary & other package details:
• Monthly package- negotiable depending on experience and qualifications
• Live-in position with meals on duty
• Pension fund
• Staff Lodge nights
• Work cycle – 21 days – 7 days off
• Annual leave – 15 days
Salary R 40 000 including accommodation.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Lodge Manager.
Luxury authentic Game Lodge.
Greater Kruger National Park.
QUALIFICATIONS AND EXPERIENCE.
5 years hospitality management experience
Food and Beverage Management experience
Housekeeping and maintenance Management Experience
FGASA registered and PDP license a bonus
Excellent written and verbal English communication skills
Strong administration skills
A workable knowledge of Microsoft Word and Excel software
Financial knowledge and acumen
POSITION PURPOSE:
The Lodge Manager is responsible for managing the Game Lodge,
which meets the requirements of the Lodge owners and other regulatory authorities.
Responsible for the performance of Lodge staff;
General management of the running of the Lodge;
Monitoring of stock and weekly report taking,
Menu planning,
Food quality check and assisting in the kitchen;
Hosting and guest liaison;
Housekeeping management; as well as selling of all optional activities,
Curios and bar sales
Stock taking and the effective use of the point-of-sale system.
Administrative duties.
Approximate Salary:
R20 000 – R25 000 per month live in
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Lodge Manager & Maintenance Manager Couple.
Luxury 5* Camp & Lodge – Malawi
We are seeking an experienced, professional management couple to join our senior team, with clearly defined and complementary roles: Lodge Manager and Maintenance Manager.
The Lodge is one of Malawi’s longest-established safari operations, with nearly 40 years of operating history in the country and over 30 years at the lodge. We are proud to be part of Malawi’s emergence as a high-quality safari destination and are committed to delivering an exceptional guest experience built on professionalism, consistency, and strong leadership.
This is a senior appointment suited to a calm, capable couple with strong professional backgrounds, high personal standards, and the ability to lead in a remote environment.
LODGE MANAGER
Primary Focus
The Lodge Manager is responsible for day-to-day lodge operations and the guest experience, ensuring a consistently high standard of service and smooth coordination across departments.
This role is highly guest-facing, people-focused, and detail-driven.
Key Responsibilities
Guest Experience
● Oversee the full guest journey from arrival to departure.
● Maintain a visible, professional presence with guests.
● Anticipate guest needs and address issues proactively and discreetly.
● Work closely with the guiding team to ensure guest preferences and feedback are captured and acted upon.
● Uphold consistent standards across accommodation, service, and public areas.
Lodge Operations:
● Coordinate daily lodge operations across all departments.
● Ensure effective communication and handovers between teams and shifts.
● Support smooth daily rhythms and management coverage.
● Maintain and follow established operational systems.
People Leadership
● Lead and support lodge staff with clarity, respect, and consistency.
● Mentor junior team members and contribute to staff development.
● Foster a positive, professional, and accountable working environment.
Standards & Oversight
● Identify potential issues early and resolve them before they affect guests.
● Maintain attention to detail across guest-facing areas.
● Communicate clearly with the General Manager regarding performance, challenges, and improvement ideas.
Profile & Experience
● Strong experience in high-end safari lodges or professional hospitality environments.
● Confident and natural with international guests.
● Calm, organized, and solutions-focused.
● Comfortable leading local teams in a remote setting.
● High level of professionalism and personal standards.
MAINTENANCE MANAGER
Primary Focus
The Maintenance Manager is responsible for the coordination, supervision, and execution of maintenance and infrastructure activities across Mvuu Camp & Lodge.
This role requires technical understanding, strong organization, and disciplined follow-through.
Key Responsibilities:
Maintenance Leadership
● Oversee the maintenance department and multiple trades.
● Work with supervisors and heads of department to plan and execute work.
● Ensure maintenance tasks are prioritised, prepared properly, and completed to agreed standards.
● Reduce rework through correct methods and supervision.
Projects & Maintenance
● Assist with planning and executing maintenance and improvement projects.
● Coordinate materials, tools, and labour effectively.
● Support longer-term maintenance planning.
Systems & Procedures
● Maintain and improve maintenance systems and workflows.
● Ensure clear reporting, task tracking, and sign-off.
● Promote organized, safe, and efficient work practices.
Collaboration
● Work closely with the General Manager on standards, methods, and execution.
● Coordinate maintenance activity around lodge operations to minimise guest impact.
● Communicate clearly and professionally with teams.
Profile & Experience
● Strong technical or operational background (maintenance, engineering, construction, or similar).
● Experience managing teams and multiple work streams.
● Methodical, organised, and quality-driven.
● Comfortable working with local teams and providing hands-on guidance.
● Experience in remote or African environments is an advantage.
WHAT WE OFFER
● A senior role at one of Malawi’s most established safari lodges.
● A professional and supportive management environment.
● Competitive remuneration and benefits (to be discussed).
● A unique lifestyle opportunity in a remote safari setting.
WHO THIS ROLE SUITS
● A confident, professional management couple with complementary skills.
● Individuals who value structure, standards, and teamwork.
● People who enjoy responsibility, ownership, and continuous improvement.
● Those who see lodge management as both a career and a lifestyle.
Salary $ 4000 NETT
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Lodge Management Couple.
High End Game Lodge Uganda.
Strong Management Couple – well experienced – highly skilled.
Exceptional collection of camps and some of the most immersive and unique wildlife experiences in Uganda.
Highly experienced and dynamic Management Couple to oversee the daily operations of our Lodges and Camps in Uganda.
The Lodge Management Couple will be responsible for ensuring exceptional guest experiences, managing staff, maintaining the lodge’s facilities, and ensuring operational efficiency as well as guiding.
The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a commitment to sustainability and community engagement, guiding experience as well.
One of the Managers must have guiding experience to create unique game drive activities.
The Management Couple is responsible for overseeing the overall operations of the lodge, ensuring exceptional guest experiences, efficient management of staff, and maintaining the highest standards of hospitality.
The role encompasses management of Food & Beverage (F&B) services, maintenance, and administrative functions to ensure the smooth running of the lodge.
Key Responsibilities:
1. Guest Experience:
Ensure guests receive outstanding service from arrival to departure.
Handle guest complaints and resolve issues promptly and efficiently.
Monitor guest feedback and implement improvements as necessary.
Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area – this includes guest delights, accommodation, food, staff, activities
2. Food & Beverage Management:
Oversee the planning and delivery of all F&B services, including menu planning, dining services, and bar operations.
Ensure compliance with health and safety regulations in all F&B areas.
Manage relationships with suppliers and negotiate contracts for the supply of food and beverages.Monitor inventory levels and control costs to maximize profitability.
3. Maintenance:
Oversee the maintenance of the lodge, including guest rooms, common areas, and outdoor spaces.
Ensure all facilities are in excellent working condition and meet safety standards.
Coordinate with maintenance staff and contractors for repairs and renovations as needed.
Implement preventive maintenance schedules to avoid disruptions in operations.
4. Administration:
Oversee administrative functions including budgeting, financial reporting, and payroll.
Maintain accurate records of all transactions and ensure timely submission of financial reports.
Manage staff schedules, leave requests, and performance evaluations.
Ensure compliance with all local laws and regulations, including labor laws and environmental standards.
Conservation and Community – working with the Uganda Wildlife Authority (UWA) in conservation and community projects and partnerships arrangements.
5. Staff Management:
Recruit, train, and supervise lodge staff, ensuring high standards of service and professionalism.
Foster a positive work environment and encourage teamwork and personal development.
Conduct regular staff meetings and training sessions.
Qualifications:
Proven experience as a Lodge Manager, Hotel Manager, or in a similar hospitality management role.
Strong leadership and team management skills with the ability to motivate and develop staff.
Excellent customer service and interpersonal skills, with a focus on guest satisfaction.
Solid understanding of hospitality operations, including housekeeping, maintenance, food and beverage, and front desk functions.
Knowledge of sustainability practices and community engagement principles.
Strong organizational and problem-solving abilities.
Proficiency in hospitality management software and Microsoft Office Suite.
Flexibility to work in a remote location and adapt to varying work schedules.
One of the Managers must have guiding experience to create unique game drive activities.
Salary $3000 – $ 4000 NETT
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Lodge Management Couple
World Class 5-star exclusive Game Lodge in the Welgevonden Big 5 Game Reserve
The lodge is expanding from 10 beds to 20 beds. We need an enthusiastic Management Couple to support this project over the next few years while continuing the ordinary business operations of the Lodge. They must, as individuals, ideally have 5 years of experience working in a Luxury 5 Star Game Lodge and interacting with international guests. Depending on their skill set, they must be flexible and willing to participate in the daily activities of a small establishment, including Guiding, Food and Beverage, Hosting, Admin, Housekeeping, and Maintenance.
Skills required: Candidates should ideally be between the ages of 25 and 35 and have a passion for the hospitality industry and nature guiding!
He: Must be qualified as a Nature Guide and have current Trails Guide Qualifications. Backup or Leads will be a strong motivation. Experience in maintenance and construction, as well as building and project management, will be advantageous.
She: Must have experience in general lodge administration, help with Food, Beverage, Hosting, and Housekeeping would also be required. Qualifications as a chef will be an ideal extra advantage, or you could also be a Nature Guide but the key responsibility will be the Administration at the lodge.
The package offered is as follows:
Monthly gross remuneration of approximately R15,000 – R40,000.00 per person negotiable depending on qualifications & experience. The final salary will be based on the candidate’s current salary, but negotiable based on experience.
- Meals: Food allowance (offered over and above the salary. R1 500 per person per month.
- Uniform: Provided by the company
- Laundry and room cleaning: This will be done by lodge staff.
- Gratuities – Would receive tips mostly directly to guides or shares in the tips pool for the day or by guests on the property.
The work cycle is: 6 weeks on duty and two weeks off. We are incorporating the annual leave in this cycle.
The accommodation is a furnished manager’s house with a loft, lounge, and bedroom with an ensuite bathroom. The Open-plan Kitchenette has a fridge, 4 plate stoves, and an oven. Wi-Fi and DSTV streaming are included.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
General Manager. (On Hold)
Multiple award winning 5* Game Lodge Lephalale Limpopo.
Oversee daily operations of the large 5* Game Lodge.
Ensure that all departments (front desk, housekeeping, food and beverage,
maintenance, etc) function seamlessly. Foster a guest-centric culture among staff. Address guest complaints and resolve issues
promptly. Prepare and manage budgets, forecasts, and financial reports. Monitor revenue and expenses to ensure profitability.
Develop strategies to increase revenue. Conduct performance evaluations and manage staff schedules. Develop and execute
marketing strategies to attract new guests and retain existing ones. Ensure compliance with health, safety and sanitation standards.
Oversee security protocols to protect guests, staff, and property. Ensure that the property is well-maintained and aesthetically appealing.
Oversee repairs, renovations, and upgrades. Identify news business opportunities. Monitor industry trends and adapt strategies accordingly.
Provide regular reports on financial performance, guest feedback, and operational issues to owners or stakeholders.
Responsibilities:
• Lead & Inspire: Provide visionary leadership across all hotel departments, ensuring seamless operations and a culture of excellence.
• Guest Experience: Maintain world-class service levels, exceeding guest expectations at every touchpoint.
• Financial Success: Control budgets, manage costs, and drive revenue growth while maintaining profitability.
• Operational Excellence: Ensure the highest standards in housekeeping, maintenance, front office, and food & beverage.
• Team Development: Recruit, train, and mentor a team passionate about hospitality.
• Strategic Planning: Implement innovative strategies to enhance the hotel’s market position.
• Compliance & Standards: Uphold industry regulations and company policies.
Requirements:
• 10 years of hotel management experience in a leadership role.
• Exceptional people management skills – ability to inspire, train, and develop staff.
• Strong financial acumen, including budget management and cost control.
• Proven track record of driving operational efficiency and guest satisfaction.
• Proficiency in Office Suite & Email applications.
• Strategic problem-solver with excellent decision-making skills.
Salary R 30 000 – R 40 000 including accommodation.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Operations Manager.
Exquisite Ultra Luxury 5* Game Lodge – Lephalale – Limpopo
Job Specifications & Requirements:
4 – 5 years experience in an Operations Management position in a 4/5 Star Hotel.
Management of all Hotel departments.
- Exceptional skills in staff and guest relations
- Ability to multitask, adapt to changing business needs, and think critically
- Strong organizational and time management skills
- High attention to detail
- Sound employment history with contactable references.
Strong hands on leader – who leads by example
Grade 12 and be computer literate
Previous experience on Opera and Micros
Formal hospitality degree/diploma preferable
Candidate will be required to:
Be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
Effective leadership, manage and oversee all departments within the hotel
Plan and manage the day to day operations effectively
Drive the broader goals of the hotel in relation to all outlets mentioned above
To ensure consistent acquisition and maintenance of guests
The managing of Human Resources paperwork for the entire hotel
Ensure the required policies, procedures and administrative systems and controls are in place
Day to day guest interaction to receive feedback and actively implement necessary action
Overseeing and assisting in departmental stock takes
Adherence to all company practices
Leading, training and motivating the team
Drive the hotel’s quality plan and implement all required standards
To stand in and perform the duties of an Acting General Manager in the absence of the General Manager
Salary: R32 000 Live / in
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.