LODGE MANAGEMENT VACANCIES

Lodge General Manager.

High End 5* Game Lodge Eastern Cape

Big 5 Game Reserve – Grahamstown

Key Requirement.

• Previous experience in management role essential
• Matric
• Degree / National Diploma or Certificate in Hotel Management (ESSENTIAL)
• Minimum of 5 years’ working experience at a 5* lodge / hotel
• Clear understanding of lodge operations
• Must be computer literate
• Professional and well-groomed with excellent all round communication skills
• Strong admin skills
• Strong Operations skills
• Excellent attention to detail
• Time management skills
• Financial skills
• Team player with high regard for efficiency and service excellence to guests
• Must have a high level of working knowledge i.r.t Guest Relations, Food and Beverage, Housekeeping and Front Office
• The role involves overseeing all lodge departments, ensuring high standards of service and guest satisfaction, managing staff, maintaining the property and achieving financial targets
• Experienced on platforms such as Guest Revu and Trip Advisor
• Must have good communication and reporting skills in English
• Must be proficient on OPERA
• Must be proficient on all MS Office packages
• Ability to implement strategies that enhance the lodges reputation and profitability
• Motivate and foster a positive work environment
• Exceptional Food and Beverage knowledge
• A passion for training staff
• Understanding basic Labour law and disciplinary procedures
• Valid driver’s license (no endorsements) (ESSENTIAL)
• Own reliable vehicle / transport
• Must be willing to accept a live-in position

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

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Lodge Management Couple.

High End Game Lodge Uganda.

Exceptional collection of camps and some of the most immersive and unique wildlife experiences in Uganda.

Experienced and dynamic Management Couple to oversee the daily operations of our Lodges and Camps in Uganda.

The Lodge Management Couple will be responsible for ensuring exceptional guest experiences, managing staff, maintaining the lodge’s facilities, and ensuring operational efficiency as well as guiding.

The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a commitment to sustainability and community engagement, guiding experience as well.

One of the Managers must have guiding experience to create unique game drive activities.

The Management Couple is responsible for overseeing the overall operations of the lodge, ensuring exceptional guest experiences, efficient management of staff, and maintaining the highest standards of hospitality.

The role encompasses management of Food & Beverage (F&B) services, maintenance, and administrative functions to ensure the smooth running of the lodge.

Key Responsibilities: 

1. Guest Experience:
Ensure guests receive outstanding service from arrival to departure.
Handle guest complaints and resolve issues promptly and efficiently.
Monitor guest feedback and implement improvements as necessary.
Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area – this includes guest delights, accommodation, food, staff, activities

2. Food & Beverage Management:

Oversee the planning and delivery of all F&B services, including menu planning, dining services, and bar operations.
Ensure compliance with health and safety regulations in all F&B areas.
Manage relationships with suppliers and negotiate contracts for the supply of food and beverages.Monitor inventory levels and control costs to maximize profitability.

3. Maintenance:

Oversee the maintenance of the lodge, including guest rooms, common areas, and outdoor spaces.
Ensure all facilities are in excellent working condition and meet safety standards.
Coordinate with maintenance staff and contractors for repairs and renovations as needed.
Implement preventive maintenance schedules to avoid disruptions in operations.

4. Administration:

Oversee administrative functions including budgeting, financial reporting, and payroll.
Maintain accurate records of all transactions and ensure timely submission of financial reports.
Manage staff schedules, leave requests, and performance evaluations.
Ensure compliance with all local laws and regulations, including labor laws and environmental standards.
Conservation and Community – working with the Uganda Wildlife Authority (UWA) in conservation and community projects and partnerships arrangements.

5. Staff Management:

Recruit, train, and supervise lodge staff, ensuring high standards of service and professionalism.
Foster a positive work environment and encourage teamwork and personal development.
Conduct regular staff meetings and training sessions.

Qualifications:
Proven experience as a Lodge Manager, Hotel Manager, or in a similar hospitality management role.
Strong leadership and team management skills with the ability to motivate and develop staff.
Excellent customer service and interpersonal skills, with a focus on guest satisfaction.
Solid understanding of hospitality operations, including housekeeping, maintenance, food and beverage, and front desk functions.
Knowledge of sustainability practices and community engagement principles.
Strong organizational and problem-solving abilities.
Proficiency in hospitality management software and Microsoft Office Suite.
Flexibility to work in a remote location and adapt to varying work schedules.
One of the Managers must have guiding experience to create unique game drive activities.

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

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General Manager.

Oversee daily operations of the large 5* Game Lodge.

Ensure that all departments (front desk, housekeeping, food and beverage,

maintenance, etc) function seamlessly. Foster a guest-centric culture among staff. Address guest complaints and resolve issues

promptly. Prepare and manage budgets, forecasts, and financial reports. Monitor revenue and expenses to ensure profitability.

Develop strategies to increase revenue. Conduct performance evaluations and manage staff schedules. Develop and execute

marketing strategies to attract new guests and retain existing ones.  Ensure compliance with health, safety and sanitation standards.

Oversee security protocols to protect guests, staff, and property. Ensure that the property is well-maintained and aesthetically appealing.

Oversee repairs, renovations, and upgrades. Identify news business opportunities. Monitor industry trends and adapt strategies accordingly.

Provide regular reports on financial performance, guest feedback, and operational issues to owners or stakeholders.

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Lodge Manager.

Exquisite 5* Game Lodge Big 5 Game Reserve Eastern Cape.

Dynamic, hands-on Lodge Manager who thrives in both guest-facing and operational environments.

This unique role blends the warmth and leadership of lodge management with the precision and accountability of administrative oversight.

Key Responsibilities.

Operational Management:
– Oversee daily lodge operations, ensuring seamless guest experiences and efficient team coordination.
– Lead and mentor staff across departments, fostering a culture of excellence and accountability.
– Maintain high standards of service, cleanliness, and safety throughout the lodge.

Administrative & Financial Management.
– Manage lodge budgets, revenue tracking, and expense control to ensure financial sustainability.
– Prepare and submit accurate daily, weekly, and monthly financial and performance reports.

Guest Experience.
– Personally welcome guests and ensure their stay exceeds expectations.
– Handle guest feedback with professionalism and empathy.
– Uphold confidentiality and protect guest and lodge property.

Staff Leadership.
– Lead recruitment, onboarding, and performance management of lodge and camp staff.
– Conduct training, appraisals, and disciplinary procedures in line with company policy.
– Foster a culture of excellence, respect, and continuous development.
– Build strong interdepartmental relationships to ensure operational effectiveness.

Compliance & Sustainability.
– Actively participates in the Health and Safety committee to uphold workplace standards.
– Well-versed in Employment Equity principles and reporting requirements.
– Demonstrates a solid understanding of labour law and confidently manages disciplinary procedures when required.

Health & Safety.
– Implement emergency procedures and ensure staff training and drills.
– Maintain compliance with OHS legislation and lodge standards.

Reporting & Communication.
– Maintain clear communication channels with staff, guests, and senior leadership.
– Provide regular updates on lodge performance, guest feedback, and operational incidents.

Continuous Improvement.
– Analyze feedback to identify areas for enhancement.
– Introduce innovative ideas aligned with the Lodge brand.

Minimum Experience & Requirements.

• Strong leadership, interpersonal, and crisis management skills.
• 3-5 years’ experience in luxury lodge or hospitality management, with strong administrative exposure
• Excellent communication and financial acumen.
• Proficient in Microsoft Office and Property Management Systems (e.g., Apex, Opera).
• Valid driver’s license
• First aid training and knowledge are beneficial.
• Professional, detail-oriented, and guest-centric.
• Adaptable, resilient, and composed under pressure.
• Self-disciplined, punctual, and respectful.
• Passionate about hospitality, nature, and cultural engagement.
• Able to work independently and take full responsibility for tasks.
• Strong organizational skills and financial acumen.
• Warm and welcoming demeanor with a commitment to excellence.

Salary R 30 000 Negotiable including accommodation.

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

Apply for this Position

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Operations Manager.

 

Assistant Lodge Manager.

Newly built ultra luxury 5* Game Lodge – North Dolly – Tanzania.

Our client in Tanzania is seeking a female Tanzanian National.

To support the Camp Manager in the day-to-day operations of the camp, ensuring guest satisfaction, operational efficiency, staff performance, and compliance with company standards.

This role requires strong leadership, excellent communication skills, and the ability to handle multiple priorities in a remote bush environment.

Key Responsibilities

1. Guest Experience & Service Excellence

• Assist in overseeing all guest interactions to ensure a world-class experience.
• Greet and host guests, resolve complaints promptly, and anticipate needs.
• Monitor service delivery across departments to ensure company standards are met.
• Coordinate guest activities, game drives, and excursions with the guiding team.

2. Staff Management & Training

• Supervise daily staff duties, rosters, and discipline in coordination with the Camp Manager.
• Assist in staff training on service standards, safety, and operational procedures.
• Promote teamwork, motivation, and positive staff morale.

3. Operations & Administration

• Ensure smooth running of housekeeping, kitchen, maintenance, and front-of-house operations.
• Assist in managing stock control, ordering, and receiving supplies.
• Maintain accurate operational records, reports, and logbooks.
• Monitor compliance with company SOPs and safety regulations.

4. Financial Oversight

• Assist in managing camp budgets and cost control.
• Authorize minor purchases within delegated authority.
• Monitor daily revenue reports and assist with financial reconciliations.

5. Health, Safety & Compliance

• Ensure adherence to health and safety protocols for guests and staff.
• Maintain emergency procedures and readiness (medical, fire, wildlife encounters).
• Ensure compliance with company policies, legal requirements, and licensing.

Requirements

Education & Experience:

• Diploma/Degree in Hospitality Management or related field.
• Minimum 5 years’ supervisory experience in luxury lodge/camp operations.
• Knowledge of bush/remote camp management an advantage.

Skills & Competencies:

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to handle guest complaints diplomatically.
• Proficiency in MS Office and lodge management systems.
• Ability to work in remote locations for extended periods.

Personal Attributes:

• High integrity and professionalism.
• Proactive problem solver with attention to detail.
• Culturally sensitive and adaptable.
• Passionate about hospitality and guest experience.

Salary: Market related including accommodation.

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.

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Camp Manager.

Authentic luxury Camp Kruger National Park.

To lead operations at a luxury Tented Camp, nestled deep within the Kruger National Park. We’re seeking a dynamic Camp Manager who thrives in remote luxury environments and is ready to deliver unforgettable guest experiences while driving operational excellence.

Operational Management:
– Oversee all aspects of daily camp operations in partnership with Lodge Management.
– Ensure seamless coordination across departments to maintain high service standards.
– Manage logistics, maintenance, and hygiene protocols across camp facilities.
– Sales of beverages and handcrafted curios to enhance the guest experience.

Guest Experience
– Deliver personalised, world-class hospitality to every guest.
– Plan and execute daily activities, including game drives, bush walks, and surprise experiences.
– Resolve guest concerns promptly and professionally.

Staff Leadership
– Support recruitment, training, and performance management of camp staff.
– Foster a culture of excellence, respect, and continuous development.
– Uphold disciplinary protocols and resolve internal conflicts with integrity

Financial Oversight
– Assist in budget development and cost control measures.
– Maintain accurate inventory and financial reporting systems.
– Conduct monthly, quarterly, and annual stock takes.

Compliance & Sustainability
– Ensure adherence to SANParks regulations, environmental standards, and safety protocols.
– Maintain up-to-date licences and permits for camp operations and staff.
– Champion eco-conscious practices and community development initiatives.

Health & Safety
– Implement emergency procedures and uphold sanitation and food safety standards.
– Ensure medical readiness and trauma response capabilities.

Reporting & Communication
– Provide regular performance updates to senior management.
– Maintain clear communication channels with staff, guests, and leadership

Continuous Improvement
– Analyse feedback to identify areas for enhancement.
– Introduce innovative ideas aligned with the Imbali Safari Lodge brand.

Minimum Experience & Requirements

• Minimum 3 years’ experience in camp or lodge management.
• Strong leadership, interpersonal, and crisis management skills.
• Must demonstrate maturity, professionalism, and excellent communication skills.
• Valid driver’s licence and off-road driving proficiency.
• First aid training and basic mechanical/electrical knowledge are beneficial.
• Proficient in Microsoft Office.
• Knowledge of Kruger Park geography preferred.
• Familiarity with South African tourism regulations and Acts.
• Fluency in English; Shangaan or related African language advantageous.
• Knowledge of foreign languages would be advantageous.
• Warm, professional, and guest-centric demeanor.
• Adaptable, resilient, and composed under pressure.
• Detail-oriented with high standards of cleanliness and presentation.
• Self-disciplined, punctual, and respectful.
• Passionate about flora, fauna, and cultural engagement
• Capable of working independently, handling pressure, and taking full responsibility for tasks.

Salary: R13 000 to R 15 000 including accommodation.

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.