FRONT OFFICE VACANCIES

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Guest Services / Admin Couple – 5* Game Lodge.

World Class 5* Game Lodge – Sabi Sands – Mpumalanga

Brilliant career opportunity.

Guest Service Supervisor.

This role covers the day to day operations of the Lodge. The role requires coordination of the guests stay, ensuring that from arrival to departure

they experience an authentic and memorable time. This will include hosting meals, orientation of the lodge and the rooms on arrival,

booking activities, making the guests feel comfortable and to ensure their stay is one they’ll remember.

We value feedback and put a lot of emphasis on responding to feedback in the running of all aspects of the Lodge.

The part you play is ensuring that from arrival to departure guests expectations are anticipated, met and exceeded where possible.

Qualifications / Experience

South African Citizen

Preferably 2 years experience in 5 Star Establishments

Hotel or Tourism School (or similar qualifications)

Lodge Assistant Administrations Officer

Minimum 2 years experience in World Class 5 Star Establishments in front office

Hotel or Tourism School (or similar qualifications) would be beneficial

Computer knowledge ie. Microsoft Office and Protel

English speaking, fluent in written English

Driver’s License essential

An understanding of administration, with a methodical approach

Excellent computer skills

Good organizational and planning skills

Guest Services – Salary R 7 300 negotiable

Asst Admin – Salary R 8 000 negotiable

Live-In Accommodation provided with basic furniture

Food allowance

Gratuities left by guests

1% of Revenue Gratuity

50% Company Contribution on Medical Aid

50% Company Contribution on Pension Fund

20 Bed nights for family and friends annually at R500 p/p/p/night

Apply for this Position


 

Reservationist

Exquisite 5* Game Lodge Madikwe Game Reserve.

Candidate Requirements:

* Tertiary Diploma or Qualification – Hospitality / Hotel management.

* Excellent interpersonal skills, be well spoken and able to correspond with local & international guests and service providers
* Strong selling & admin skills are a must

* Excellent Guest Relations skills

Duties and Responsibilities

* The Establishment works on Panstrat Hospitality Solutions ,and it is preferred that the candidate knows these systems 

* Dealing with all reservations for lodge rooms which can be in the form of :

* Direct bookings
* Direct Online (via our website)
* Travel agents & tour operators
* OTA’s 

* Processing booking enquiries
* Quoting & sending out pro forma invoices
* Processing deposits received
* Following up on outstanding deposits timeously to ensure all bookings are confirmed
* Preparation of all paperwork to give to Reception for each days arrivals (ie ensuring that any special requests have been flagged, deposits are processed)
* Maintaining good relationships with travel agents / tour operators
* Maintaining the company profile on various web based OTA’s
* Daily revenue reports (taking information from various sources and consolidating onto a spreadsheet)
* Consulting with our marketing team to ensure we maximise revenue by doing specials / promotions / packages

As we are a fairly small lodge all Senior staff members are directly involved with the operations of the lodge such as check ins, check outs and hosting.

* Highly Competitive Salary : Negotiable – dependent on experience and past performance ( for the Couple or Individual)
* Live in accommodation provided – House along with usual Lodge benefits
* Meals
* Bednight allocation
* Provident Fund (100% contribution by company)
* Uniforms
* Rotational Days off Cycle 6 weeks on 2 weeks off
* Annual Leave

Apply for this Position


 

Lodge Anchor.

World Class 5* Game Lodge Mpumalanga.

4 – 5 years Assistant Lodge Management experience required.

Hotel school qualification

4 years’ work experience

Similar experience in a 5 star environment

Sound knowledge of food and beverage, in particular wine, cigars and cheese

Experience of Stock controls and management of month to month stock take

Excellent attention to detail

Computer literate

Exceptional communication skills in English

Financial management skills

Management experience of junior staff

Be in possession of a valid South African work permit

Relieves the Assistant Lodge Manager during cycle leave

Manage day to day operations

Coordination of service, wine tastings, functions etc

Managing stock, breakages

Manage staff in terms of discipline and service

Hosting

Check ins and outs

Salary highly negotiable including accommodation and company benefits.

Apply for this Position


 

Reservationist.

Property Group – Sandton

Sandton Head Office

Matric – Minuium
Tertiary Diploma or Qualification – Hospitality / Hotel management – Preferable

Excellent interpersonal skills, be well spoken and able to correspond with local & international guests and service providers
* Strong selling & admin skills are a must

The Establishment works on Fidelio & NightsBridge Computer programmes

Dealing with all reservations which can be in the form of :

Direct bookings
Direct Online (via our website)
Travel agents & tour operators
OTA’s (booking.com etc)

Processing booking enquiries
Quoting & sending out pro forma invoices
Processing deposits received
Following up on outstanding deposits timeously to ensure all bookings are confirmed
Maintaining the company profile on various web based OTA’s
Daily revenue reports (taking information from various sources and consolidating onto a spreadsheet)
Consulting with our marketing team to ensure we maximise revenue by doing specials / promotions / packages

Salary R 14 000 – R 15 000

Apply for this Position

 


 

Guest Service Supervisor.

World Class 5* Game Lodge – Sabi Sands Game Reserve – Mpumalanga.

This role covers the day to day operations of the Lodge. The role requires coordination of the guests stay, ensuring that from arrival to departure

they experience an authentic and memorable time. This will include hosting meals, orientation of the lodge and the rooms on arrival,

booking activities, making the guests feel comfortable and to ensure their stay is one they’ll remember.

We value feedback and put a lot of emphasis on responding to feedback in the running of all aspects of the Lodge.

The part you play is ensuring that from arrival to departure guests expectations are anticipated, met and exceeded where possible.

Qualifications / Experience

South African Citizen

Preferably 2 years experience in 5 Star Establishments

Hotel or Tourism School (or similar qualifications)

English speaking, fluent in written English

Driver’s License essential

Behaviours / Skills

A passion for people and making conversation

Basic Computer Knowledge

Experience of stock taking and stock control

Good Organizational skills

Hands on approach

Willing to work long hours

Good communicator

Anticipating guests needs and facilitating the small touches that enhance the guest experience

Sensitive to cultural issues/ patient with colleagues

Excellent social and interpersonal skills

Sense of ownership and pride for the guest experience

Attention to detail

Flexible attitude and willing to take on tasks as necessary

Able to interact with guests and behave appropriately

Highly sociable and confident when meeting new people and able to entertain / host

Ability to plan and organize

Realistic expectations of bush life

Well groomed and a good sense of personal hygiene

Salary  R 7 300.00 to be reviewed once probation period is successfully completed

Live-in basic furnished accommodation

R8 48.00 food allowance over and above salary as well as meals whilst on duty

Gratuities left by guest

50% Company Contribution on Medical Aid

50% Company Contribution on Pension Fund

20 Bed nights for family and friends annually at R500 p/p/p/night

Apply for this Position


 

Guest Services / Spa Therapist Couple – 5* Game Lodge.

World Class 5* Game Lodge – Sabi Sands – Mpumalanga

Brilliant career opportunity.

Guest Service Supervisor.

This role covers the day to day operations of the Lodge. The role requires coordination of the guests stay, ensuring that from arrival to departure

they experience an authentic and memorable time. This will include hosting meals, orientation of the lodge and the rooms on arrival,

booking activities, making the guests feel comfortable and to ensure their stay is one they’ll remember.

We value feedback and put a lot of emphasis on responding to feedback in the running of all aspects of the Lodge.

The part you play is ensuring that from arrival to departure guests expectations are anticipated, met and exceeded where possible.

Qualifications / Experience

South African Citizen

Preferably 2 years experience in 5 Star Establishments

Hotel or Tourism School (or similar qualifications)

Spa Therapist

South African Citizen

Minimum 2 years experience in 5 Star Establishments.

CIDESCO – International Qualification

CIBTAC – UK Qualification

SAAHSP – South African Qualification

EC – Preferable but not essential

Yoga training beneficial however not essential

Must have extensive massage experience

Africology Trained (advantage)

English speaking

Driver’s License

Guest Services Salary R 7 300.00 negotiable

Spa Therapist Salary R 7 500.00 negotiable

Live-In Accommodation provided with basic furniture

Food allowance

Gratuities left by guests

1% of Revenue Gratuity

50% Company Contribution on Medical Aid

50% Company Contribution on Pension Fund

20 Bed nights for family and friends annually at R500 p/p/p/night

Apply for this Position


 

Lodge Anchor

Exclusive multi award winning Game Lodge KZN

Our client is seeking a dynamic Anchor / Host for their vibrant energetic team.

Vibrant, energetic, motivated team player that is keen to get involved and is able to lead a team that is striving for perfection.

1 – 2 years Host / Front Office experience in Game Lodges required

Ability / willingness to Learn.

Team Player

Ability to work under pressure and be list/task orientated.

Drivers Licence

Prime Objective of Job:

Ensuring excellent customer service at all times

  • Core Competencies of the Job:
    • Day to Day Operation of Front Desk
    • Managing Curio Shop  Assisting the Lodge Manager with allocated daily tasks
    • Check in and Check out of Guests
    • Hosting of Guests during Meal times
    • Admin
    • Assisting Lodge Manager as needed
    • Ensuring guest satisfaction at all times.
    • Completing Weekly rooming list.
    • Completing orders
    • Hosting during meals( ensuring guest satisfaction at all times)
    • Standards – ensuring the set standards of the lodge are met at all times. Guest happiness is key
    • Assist all departments when relevant Anchor is absent.
    • Employer or management may require other tasks to be done not listed in this description.
    • Ensuring any maintenance issues are dealt with or proper handover is given to lodge Manager.
    • This should in no way effect a guest
    • Monthly Report given to Lodge Manager:
      • Operational Requirements
      • Training requirements for upcoming month.
    • Stock: Stock levels are to be kept at an adequate level, in order to maximize profit and minimize wastage.
    • Bearing in mind at all times our guests need and the Lodges aim to become a 5 star Lodge.

Essentials:

  • Ability / willingness to Learn
  • Team Player
  • Ability to work under pressure and be list/task orientated.
  • Drivers Licence
  • Min of 1 years’ experience at a similar establishment and position is preferred.

Salary R 6 000.00 including accommodation.

Package – Live in: inclusive of Accommodation, Meals, Lights & Water, DSTV, Maid Service and Laundry Service, Uniforms annually,

Cycle – 3 weeks on and 1 week off/month

Apply for this Position


 

Back of House Anchor.

World Class 5* Game Lodge Mpumalanga.

4 – 5 years Game Lodge Finance, Front Office & Back Office experience required

Relief Financial Controller – 2 weeks

Relief Back Office Assistant – 2 weeks

Relief Reception Manager – 2 weeks

A financial qualification with a minimum of 3 years work experience

Strong administration ability – an ability to, and enjoyment of completing routine administrative tasks and drills

Good computer skills – MS Word and Excel in particular

Discretion and reliability

Assertiveness and strong communication skills

Honesty and reliability

Accountability & Attention to detail

Management and training of the lodge staff in line with the Company’s standards.

Accurate preparation of day sheets and management of day sheet updates

Effective communication and administration of reception systems

Daily administration of PMS system and banking

Management and follow up of fault reporting

Allocation of permits/stamps to the relevant people as required

Management of lodge IT systems

Achieving service excellence though Teamwork

Salary highly negotiable – Live in and company benefits.

Apply for this Position


 

Lodge Assistant Administrations Officer

World Class 5* Game Lodge Mpumalanga

Minimum 2 years experience in World Class 5 Star Establishments in front office

Hotel or Tourism School (or similar qualifications) would be beneficial

Computer knowledge ie. Microsoft Office and Protel

English speaking, fluent in written English

Driver’s License essential

An understanding of administration, with a methodical approach

Excellent computer skills

Good organizational and planning skills

Excellent communicator

Self motivating and able to work alone

Efficient and thorough approach to ensuring accounts are correct
Accuracy when compiling guest bills, payments and balancing spreadsheets

Sense of ownership and pride for the guest experience

Excellent social and interpersonal skills

Able to interact with guests and behave appropriately

Highly sociable and confident when meeting new people

Sensitive to cultural issues/ patient with colleagues

Well groomed and a good sense of personal hygiene

Realistic expectations of bush life

Salary R 8 000 including accommodation

Apply for this Position