FRONT OFFICE VACANCIES

Category:

Front Office / Reservation Manager.

5* Boutique Hotel – Sandton – Gauteng.

Responsible for all front office functions and staff.

Strong Personality, Character and moral code.

Directs and works with managers and employees to successfully execute all front office operations,

including reservations management.

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Hospitality management Qualification.

4 years Front office Management experience in 5* Hotels required.

Professionalism, knowledge/skill of hotel software-Opera & Micros and experience will be essential

Leading Guest Services Team.

Maintaining Guest Services and Front Desk Goals.

Maintaining Exceptional Customer Service.

Salary R 17 000 negotiable with company benefits.

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Hotel Reservationist

Award winning 5* Boutique Hotel in eSwatini, is looking for a Reservation Agent to join their team.

Management of all Hotel Reservations, Social Media & Marketing.

Requirements

  • Hospitality Management Diploma
  • 2-3 years’ reservations experience at a 5* Hotel property
  • Previous hotel reservations, social media & marketing experience required
  • Good listening skills, professional and polite telephone manner
  • Ability to work quickly and accurately under pressure
  • Good computer skills
  • Reservation computer system experience
  • Excellent customer care skills
  • Ability to deal with difficult calls in a calm and professional manner
  • Good time-keeping and reliability

Salary R 15 000 negotiable including accommodation with company benefits.

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Front Of House Manager.

Luxury Game Lodge – Timbavati Private Game Reserve

Hotel School qualification would be an advantage

Similar Experience in a 5-star environment.

Friendly, with bubbly nature.

Pays attention to detail.

Excellent admin skills and telephone etiquette. – Ability to prioritize and schedule tasks

Computer literate

Excellent verbal and written communication skills

Stock control will be an advantage

Manage day to day  FOH duties

Preparing and administration of indemnity forms, accounts, guests feedback, welcoming notes, and stock sheets.

Welcoming and checking in/ checking out of guests

Effective communication including e-mail and working between departments.

Placing orders and receiving operational stock

Hosting guests

Salary R 6 500 including accommodation with company benefits.

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Head Guest Relations.

High End – World Class 5* Game Lodge Sabi Sands Game Reserve Mpumalanga

Head Guest Relations is the main contact point for our Reservations Agents/Support Office.

Responsible for offering excellent customer service, providing options, and other solutions to meet Guests needs,

and ensure all reservation information is up-to-date and available for all lodges and departments, when it is required.

Excellent communication skills & interpersonal skills

At least 2-year experience in similar role

Hospitality experience – 5* Game Lodge experience required.

Tertiary qualification

Administrative skills

Computer literate: MS Office

Strong Customer service orientation

Salary R 8 000 including accommodation with company benefits.

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Lodge Anchor.

World Class 5* Game Lodge – Sabi Sands Game Reserve – Mpumalanga

Assist in ensuring the ultimate Guest experience at this stunning high end 5* Game Lodge,

maintaining the “at home” personal attention levels.

Daily and relief duties include a rotation between

Stock Control, Admin, Service and Reception.

Qualifications and Skills:

• Grade 12.

• Degree/Diploma in Hospitality Management.

• MS Office Suite Proficiency

• 1-2 Years’ experience in similar role

• Lodge experience

• Previous 5-star experience

• Outstanding hosting & guest interaction skills

•Organizational skills with great attention to detail

Salary R 8 400 including accommodation with company benefits.

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Lodge Guest Relations

High End – World Class 5* Game Lodge Sabi Sands Game Reserve Mpumalanga

Guest Relations is responsible for offering excellent customer service, providing options, and other solutions to meet Guests needs,

and ensure all reservation information is up-to-date and available for all lodges and departments, when it is required.

Excellent communication skills & interpersonal skills

At least 2-year experience in similar role

Hospitality experience – 5* Game Lodge experience required.

Tertiary qualification

Administrative skills

Computer literate: MS Office

Strong Customer service orientation

Salary R 8 400 including accommodation with company benefits.

Apply for this Position


 

FOH Anchor.

High End – World Class 5* Game Lodge Mpumalanga.

4 – 5 years Assistant Lodge Management experience required.

Hotel school qualification

4 years’ work experience

Similar experience in a 5 star environment

Exceptional knowledge of Food and Beverage, in particular wine, cigars and cheese

Experience of Stock controls and management of month to month stock take

Excellent attention to detail

Computer literate

Exceptional communication skills in English

Financial management skills

Management experience of junior staff

Be in possession of a valid South African work permit

Relieves the Assistant Lodge Manager during cycle leave

Manage day to day operations

Coordination of service, wine tastings, functions etc

Managing stock, breakages

Manage staff in terms of discipline and service

Hosting

Check ins and outs

Salary highly negotiable including accommodation and company benefits.

Apply for this Position