FRONT OFFICE VACANCIES

Category:

Sales & Reservations Executive

The ultra-luxury brand has some of the world’s most breathtaking sanctuaries for unforgettable experiences – including one of the most exclusive private islands in the world. The collection of unique retreats are chosen for their beautiful locations and magnificent surroundings with each offering a sense of fun, style, luxury and exceptional personal service.

This is a hybrid role, with a minimum of two days per week in the office, which is in Rivonia, where our office team works. Travel will be required on ad hoc occasions.
The official office hours are 8.30am to 5.30pm, Monday to Friday however you would be required to work adhoc weekends and public holidays. Time off in lieu would be
given for working ‘out of office’ hours.
The Sales & Reservations Executive will undertake reservations activities, specifically focusing on properties located in Southern and East Africa.
To be considered for this role, you must have the right to work in the SA.
Here’s what you need in your tool kit:
Qualifications/ Experience
Excellent communication skills, both written and verbal
Excellent command of the English language
Minimum 3 years’ experience in similar appointment with specific
reservations experience in lodges and/or booking East Africa.
Excellent inter-personal skills
Excellent computer skills
Excellent sales and negotiation skills
Excellent presentation skills
Excellent financial awareness and skills
Behaviours and Skills
Committed to service excellence and guest satisfaction
Has passion, pride and ambition
Proactive and committed to the businesses’ interests
Flexible manner and willingness to learn
Works under own initiative
Team orientated and a team player
Works well under pressure and naturally goes the extra mile
Able to multitask
Plans and organizes effectively
Team orientated
Flexible manner and willingness to assist
Personality!!
Perform job functions with attention to detail, efficiency, and accuracy.
Works well under pressure
Assertive and proactive
Willingness to learn

What’s the gig?

Here’s what you’d do:
The role of the Sales & Reservations Executive will be to undertake reservations of South and East African properties with the following key responsibilities:
Logging and responding to enquiries and making reservations

Ultra luxurious World Class

Game Lodge Mpumalanga

Exquisite world class Hotel in Cape Town

Breathtaking Retreat – Game Lodge Kenya

Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow up
Issuing invoices, chasing and receipting payments for reservations
To book internal flights and road transfers for guests as required and other ad-hoc 3rd party services.

Here’s the deal

Permanent Employment (Subject to 3-month probation)
 Salary R 22 000
Hybrid working: at least 2 days per week in our Rivonia office
50% Company Contribution on Medical Aid
7.5% Company Contribution on Pension Fund and life assurance
18 working days leave
Additional day off for your birthday and a paid day off to support the charity of your choice
Two free passes for Gym Membership
Discounts on products
The chance to visit and experience our wonderful properties!!
Fun and relaxed working environment
Tempting, right?
If this sounds like your next role, we’d love to hear from you very soon…

Apply for this Position


Reception Manager.
Exquisite 5* Game Lodge Hoedspruit
5 years 5* Game Lodge experience required
Maintain a positive attitude and friendly demeanour.
➢ Lead and guide reception team to achieve 5* services
➢ Assist to host guests
➢ Welcome guests as they arrive.
➢ Manage incoming calls
➢ Respond to all guest questions and requests.
➢ Keep a tidy and orderly work space.
➢ Accept payments
➢ Check guests out.
➢ Administration
➢ Must be able to prioritize and manage tasks independently, with good planning and organizational skills with the ability to multi-task.
➢ Proactive, use initiative and creative flair when required
➢ 5 years 5* Game Lodge experience required
➢ Diploma or equivalent in Hospitality Management (Beneficial)
➢ Excellent Reception and Front Office control
➢ Computer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors)
➢ Strong Financial sense and sound knowledge of procedures.
➢ Strong Stock control experience

Salary R 160. 000 to R 200 000 per annum including accommodation and meals on duty and company benefits

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Front Office Manager

Drakensberg Golf & Spa Resort

  • Ability to manage and lead staff
  • Willing to train staff on a regular basis, and to attend training sessions, when required
  • Understanding of, and able to manage reservations remotely
  • APEX – excellent knowledge is a winning skill
  • Understanding of Market segments and room rates
  • Excellent understanding of and able to manage room allocations, blocks and large volumes including groups
  • Daily management of guest / company accounts
  • Computer literate
  • Good communication skills and focussed on guest satisfaction and service
  • Willing to work varied shifts
  • Good relationships with management, and able to liaise with other departments

Gross Salary R22000 (for an experienced FOM, NOT a first timer)

Monthly bonus R1000, based on performance

 Cost to staff member direct per month:

Accom rental (R1100) + 2 meals per day (R1100)

 Incl Prov fund – 6% each paid by staff member and company

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Reservation Consultant Multiple Properties

A luxury lodge & hotel group based in Bryanston, Johannesburg requires an experienced Reservations Consultant with at
least 5 years’ experience in a reservations department for multiple properties. The successful candidate should be well-organized to
provide the necessary support with regards to the reservation administration for a hospitality group.

Scope & General Purpose:
• Manage daily administrative tasks pertaining to the reservation elements of the business
• Respond to queries and assist our customers by telephone and email
• Perform all other duties assigned by the reservations manager Requirements:
• Proven experience as a reservation’s consultant or similar position
• Good computer skills (MS Office, MS Excel, PowerPoint)
• PMS system knowledge – Nebula, eRes and Hotelier would be advantageous
• Proficiency in English
• Well-organized with good time management
• Excellent verbal and written communication skills
• A team player with high level of dedication
• Works well and accurately under pressure

SYSTEM REQUIREMENTS
Microsoft Office, especially with Good Excel Skills
eRES / Nebula, Opera & Apex

MINIMUM EXPERIENCE & REQUIREMENTS
5 years’ experience in a tourism/travel call centre or reservations department for multiple properties
• Must have a good command of the English language with good writing skills.
• Solid interpersonal skills
• Valid RSA ID
• Dynamic
• Self-Starter
• Problem Solving
• Team Player
• Flexible
• Presentable Appearance

SALARY R 18 000 – R 20 000

  • 5% provident fund is available (compulsory)
  • Company does provide medical aid but forms part of CTC package

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Reservationist

4* Hotel Cape Town Tamboerskloof

Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel’s products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end.
DUTIES & RESPONSIBILITIES
• Making reservations for the Hotel and preparing rate proposals.
• Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
• Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
• Up-selling, when appropriate, by informing guests of special packages, or higher room category.
• Assist & maintain an efficient administration system within
• Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
• You may be required to manage room blocks and all sizes • Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
• Inform other departments and follow up with regards to special instructions / facilities.
• Establish and quote rates within the limits of the authorized rates negotiation procedure.
• Familiarize yourself and learn the hotel offerings, various packages and specials to assist with general guest requests
and other outlet bookings on an ongoing basis.
• Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
• Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
• Report any rate, system discrepancy to the Reservations Manager and all overbookings.
• Escalate all complaints.
• Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
• Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
• Making sure all internal worksheets are actioned and updated daily
• Ensure accurate and detailed capturing of bookings.
• Manage any guest feedback to necessary department.
• Check and respond to all emails within required time policy.
• Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
• Ensure reservations vouchers have been recorded and allocated correctly.
• Attend training when required.
• Experience of GDS operating systems and website extranets advantageous
• Perform your duties in the required standard for your role and ensure that you work in a manner that complies with
any applicable quality assurance standards and your department’s standard operating procedures.
SYSTEM REQUIREMENTS
 Microsoft Office, especially with Good Excel Skills
 Strong background/working knowledge of OPERA

MINIMUM EXPERIENCE & REQUIREMENTS
• Candidate to have at least 3-5 years reservation and revenue management experience in a similar environment
• Hotel school Diploma or similar advantageous
• High communication skills in English – verbal and written
• OTA – responses
• Attention to Detail
• Well-presented and well spoken
• Friendly, self-motivator and energetic personality
• Embraces challenge and demonstrates self-discipline and a willingness to learn
• Reliability and adaptability

Salary: R12-13K MAX

  • 5% provident fund is available (compulsory)
  • Company does provide medical aid but forms part of CTC package

Apply for this Position