Reservation Manager.
Are you passionate about hospitality, wildlife, and delivering exceptional guest experiences?
We are seeking a dynamic and detail-oriented Reservation Manager to join our prestigious luxury game lodge team.
Location
Exclusive private game reserve (Luxury Safari Lodge Environment) – Magaliesburg.
Key Responsibilities
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Manage all lodge reservations from inquiry to confirmation
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Oversee booking systems and ensure accuracy of guest information
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Coordinate with front office, housekeeping, and safari operations teams
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Handle travel agents, tour operators, and direct guest communications
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Monitor room availability, rates, and revenue optimization
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Prepare reports on occupancy, forecasts, and revenue performance
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Ensure exceptional pre-arrival guest communication and service
Requirements
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Proven experience ( 4- 5 years) in reservations or front office management in Game Lodge environment.
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Proficiency in reservation systems (e.g., NightsBridge, Opera, or similar)
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Excellent communication and organizational skills
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Strong attention to detail and problem-solving abilities
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Ability to work under pressure and manage multiple bookings
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Knowledge of safari/lodge operations is advantageous
What We Offer
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Competitive salary package
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Live-in position (if applicable)
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Opportunity to work in a breathtaking wildlife environment
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Career growth within a luxury hospitality brand
Salary R 25 000 – R 30 000
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements
Reservations Team Lead.
Highly reputable luxury Game Lodge / Resort / Hotel Group.
North Gauteng.
Are you passionate about leading a team stiving towards seamless guest experiences, promoting revenue growth, attention to detail and creating a high-end guest experience.
We’re looking for a detail-oriented and motivated Reservations Team Lead to join our team.
This role is perfect for someone who thrives in a fast-paced environment, has a passion for hospitality, and displays creative, out of the box thinking.
Scope & General Purpose:
Leading a small team within the Central Reservations Department, the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks and social media
Promoting sales, cross selling and upselling of various products withing the portfolio
Reservation status Management and SOP implementation
OTA management
Team Training and support
Managing cancellations, modifications, and refund requests efficiently.
Maintain compliance with all company policies and procedures.
Promote and maintain attention to detail, fast email turnaround and effective inbox management within the team
Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts and inventory management
Prepare expected arrival reports and managing the communication process to lodge operations teams.
Handle daily correspondence, maintain up-to-date files, and ensure systems are accurate and organized.
Promote and lead through professional, helpful interactions with reservations manager, colleagues, and industry partners.
Be flexible in supporting other operational areas when required.
Requirements:
Proven experience in a similar role or as a senior reservation’s consultant
A team player with high level of dedication and leadership
Excellent computer skills (MS Office, MS Excel, PowerPoint)
PMS system knowledge – Nebula, eRes and Opera would be advantageous
Proficiency in English
Well-organized with good time management
Excellent verbal and written communication skills
SYSTEM REQUIREMENTS:
Microsoft Office
eRES / Nebula, Opera Cloud & Apex, CRM
MINIMUM EXPERIENCE & REQUIREMENTS:
Minimum 6 years’ experience in a tourism/travel call centre or reservations department for multiple properties as a senior reservation’s consultant or proven experienced as a reservations team lead.
Must have a good command of the English language with exceptional
writing skills.
Solid interpersonal skills
Valid RSA ID
Dynamic
Self-Starter
Problem Solving
Strong leadership skills
Flexible
Presentable Appearance
SALARY:
The package includes a mandatory 5% deduction toward the company’s provident fund.
Medical Aid is available as part of the CTC package.
The remuneration will be discussed at the interviews or upon individual requests.
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements
Front Office Manager.
KEY AREAS OF RESPONSIBILITIES:
•Maintain a positive attitude and friendly demeanour
•Welcome guests as they arrive and check out guests
•Manage incoming calls
•Respond to all guest questions and requests
•Accept payments and other administrative duties
•Must be able to prioritize and manage tasks independently, with good planning and organizational skills
•Proactive, use initiative and creative flair when required
QUALIFICATION:
Matric / Grade 12
Diploma or equivalent in Hospitality Management (Beneficial)
KNOWLEDGE AND SKILLS REQUIRED
•At least 2 years experience in a similar role, preferably in a high-end safari lodge or hotel
•Excellent Reception and Front Office control
•Excellent customer service skills a must – Including the ability to handle difficult situations with professionalism
•Good understanding of lodge operations
•Attention to detail is crucial for ensuring guest satisfaction and maintaining the lodge’s high standards
•Strong verbal and written communication skills essential for interacting with guests and staff
•Computer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors)
•Strong Financial sense and sound knowledge of procedures
•Strong Stock control experience
SALARY & OTHER PACKAGE DETAILS:
•Monthly package – market-related depending on experience and qualifications
•Accommodation and laundry
•Work cycle – 3 weeks on, 1 week off
•As it’s in the hospitality industry the ability to work irregular hours, including nights, weekends and holidays
•15 Days Annual Leave
Salary R 20 000 including accommodation
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements
Bookings, Hosting, and Event Co Ordinator.
Travel Agent / Tour Operator background.
Hekpoort – Gauteng
Adventure / Outdoor Activity and Events venue.
Which offers Horse Riding, Quad Biking, Go Karting, Archery, Laser Clay Pigeon Shooting, Private Picnics, and a Spa.
Visitors are individuals, families, groups and corporate companies.
Travel agent or tour operator experience.
Strong Communication skills required.
Dealing with quotes and processes and following up – admin support Sales Team
To receive enquiry , check availability with suppliers , consult with customer, following up and finalising all little details of a booking
Responsibilities:
Catering for groups & Events Co Ordination.
Co Ordinate and manage group bookings from quotes to delivery and hosting
Send quotes and invoices and follow up on payments
Ensure that all admin is completed, including activity schedules and other requirements as per process
Ensure that kitchen staff have what is needed for catering purposes
Welcome companies and host the event, ensuring all runs smoothly
Leisure Bookings, Hosting, Customer Service Management
Every second weekend, manage full hosting function of leisure guests, this includes working at reception to welcome customers and schedule guides accordingly.
Ensure that all emailed bookings are completed
Stock Take
Conduct biweekly stock checks and order from suppliers as needed.
Requirements:
Preferred Education, Skills and Experience:
Valid Drivers License
Matric and tertiary qualification in Hospitality, Travel Agent, Events Co Ordination preferable
Stable working track record, at least 2 years in one company and a minimum of 3 years working experience
Excellent face-to-face communication skills with ability to manage complaints and confrontation in a professional manner
Good energy levels with excellent interpersonal skills – need to be confident and outgoing an introverted person will not be suitable for our environment
- Strong on Excel – we have quote and invoice templates but they need to be customised for different enquiries and formulas are used.
Experienced with Outlook, Excel and Word
Accuracy and Attention to detail is critical
Ability to work on own and as part of a team. Must be self-driven
Needs to be hands on and willing to assist in all aspects of the business
Must be able to drive a manual bakkie – drivers and able to drive manual
Working Days and Working Hours:
8.00am to 5.00pm, but when hosting a group may need to work after hours.
Required every 2nd weekend, but when works a weekend, takes Monday and Tuesday off.
It’s a stunning environment, surrounded by mountains and horses. – its not corporate.
Casual dress code for work. Uniform provided.
Communication is up beat , friendly, fun and more serious and professional when dealing with corporate decision makers. – so adaptable
Dealing with quotes and processes and following up – admin support Sales Team
Travel agent or tour operator experience –
To receive enquiry , checks availability with suppliers , consults back and forth with customer, following up and finalising all little details of a booking
The successful individual will be required to live on the property. We provide a cottage.
Basic market related salary plus commission on events secured.
Including accommodation – cottage
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
Hotel Head Concierge.
Ultra Luxury Large 5* Hotel Cape Town
Job Purpose
To ensure the smooth and efficient operation of the Concierge department and co-ordinate with various other departments in order to ensure personalised, prompt and flawless service to all guests. The position will also act as a ‘One Point Contact’ for all in-house guests, in case of guest requests, complaints or any other feedback.
Major Areas of Responsibility
- The ability to supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.
- The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests request and requirements; anticipates guests needs.
- The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow up.
- The ability to properly handle incoming and outgoing mail packages and faxes.
- To stay self informed on what activities are available in the city; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
- The ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
- The ability to keep the Head Concierge and Senior Management well informed of any guest’s concerns or complaints, and action taken.
- The ability to maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front desk and lobby.
- The ability to assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
- The ability to work closely with the Valet Parking associates to ensure the smooth handling of guests and customer vehicles.
- The ability to work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and / or special requests.
- The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
- Ensure that assistance is being provided at all times to all customers and guests and their stay (making reservations, booking tours, checking guests in online for their flights)
- The concierge must make an effort to develop relationships with restaurants and tour operators in order to facilitate the fulfilment of guests’ requests.
- Ensures that you work in a safe manner that does not harm or injure self or others.
- To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
- Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
- Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
- Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
- Ensures effective implementation of the Tata Code of Conduct at all times.
- Efficient implementation of all work related instructions given by the superiors / management.
Qualifications and Experience
§ 2-3 years in a similar position in comparable hotels
§ Graduates from reputed hotel management schools
§ Valid PDP Drivers License
Directly Reports
To the Chief Concierge
Key Customers
Immediate team, managers and associates from support departments, internal and external guests.
Key Success Metrics
Guest Satisfaction
Language Proficiency
Should be fluent in English. Additional language advantageous
Knowledge & Skills
- Proficiency in Front Office tasks
- Good networking skills
- Good organizing skills
- Ability to operate computer systems with ease (knowledge of Microsoft Office & Amadeus)
- Ability to remain calm and composed in difficult situations
- Ability to remember guests and their preferences
- Understanding of travel and the tourism industry
- Required excellent time management and problem-solving skills
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.