Duty Manager – Front Office
4* Hotel Sandton – Gauteng.
Hotel Management Qualification with 2 – 3 years supervisory experience in 4* Hotels required.
To supervise and control all Front of House, Front Office areas to the standard operating procedures of the Hotel.
To make clients feel at home and to guarantee their absolute contentment through direct interactions
and to keep full record of all guests, their needs, requirements, likes and dislikes.
To solve all other guest compliments and complaints and report back on the same.
The goal is to promote a positive image of the hotel and ensure the highest levels of guest satisfaction and engagement.
The role calls for autonomously and independently managing all aspects of the business and able to control
the activities as a whole.
Reporting to the Rooms Division manager, it is critical that Duty Managers provide stability, continuity and strive
for excellence across all departments in the hotels operation
Be meticulous and attention to detail
Assertive and outgoing personality.
Good Organizational skills
Salary R 12 000 – including company benefits.
Guest Relations Manager
World Class 5* Game Lodge Botswana
Hospitality management Qualification
4 years 5* Game Lodge management experience required.
Proven management skills with experience in dealing with staff
Ability to co-ordinate day to day operations
3 – 5 years tourism/hospitality experience
Be honest – act courageously
Be transparent – open and fair
Show respect – shift blame culture to fix culture – consider other points of view
Be empathetic – listen first – be considerate
Ensure that minimum standards are adhered to in all departments
Promote and Instil an ethic of Guest Care and Guest interaction throughout all departments
Promote and instil a passion for Going the Extra Mile throughout all departments
Oversee stock takes
Be prepared to assist in all departments/lodges as and when required
Salary 18 000 Pula ( R 22 860 ) including accommodation.
4* Hotel Fairlands Gauteng
Matric qualification & any applicable tertiary education management
qualification will be a recommendation.
Two – Three years experience in night auditing at a hotel.
Be familiar with all procedures in reception with emphasis on
night audit. Must be familiar with hotel reservations procedures.
Excellent communication skills.
Must have good telephone skills.
Must be computer literate.
Must be familiar with the Apex reservations system.
Must be able to work under pressure & shifts
Must be able to operate within the Hotel policies and procedures in
regards relating to Front Office.
Be able to pay particular attention to standards, operational issues,
security and revenue relating to Front Office.
Must ensure that guest satisfaction is maintained at all times.
Salary R 6 000 including company benefits ;
Medical Aid, Pension Fund and Uniform as per company policy.
Front Office Guest Services
World Class exquisite 5* Game Lodge – Mpumalanga.
Hospitality Qualification with 2 years 5* Hotel or 5* Game Lodge Guest Relation skills experience required.
The Guest Services Officer provides a personalized, professional concierge and reception service to guests.
Reception and switchboard duties.
An aptitude for management.
Excellent telephone manager.
Excellent communication and organisational ability.
Excellent English reading, writing and speaking ability.
Computer skills required.
Knowledge of food preparation and the terminology of food
Excellent presentation and people skills
The ability to work as an individual and as part of a team
The ability to communicate with guests of all races and languages
An understanding of the etiquette involved in hosting guests of different cultures
Attention to detail
Passion in terms of Service Excellence and willingness to grow in this area
Salary R 10 000 including accommodation & Company benefits.
Pension Fund & Medical Aid.