FRONT OFFICE VACANCIES

Category:

Rooms Division / Assistant GM 

Exclusive 5* Big 5 Game Lodge Eastern Cape

  • Recognized 3 year Tertiary qualification in the Hospitality industry will be an advantage
  • At least 5 years’ experience in the Front Office Department of which at least 4 years should have been in a managerial position
  • Exceptionally fluent in English
  • High Level of computer literacy with emphasis on Opera & Microsoft office and Micros
  • Revenue Management experience
  • Well-developed leadership, training, communication and interpersonal skills
  • Good business acumen with competent financial understanding
  • Knowledge of budgets and budget setting, yield management and revenue controls with the ability to maximize departmental profit percentages through enhanced revenues and cost control measures in place.
  • Well-developed negotiation skills
  • Well-developed Administration and Analytical Skills & exceptional attention to detail
  • Ability to create a strong team climate
  • Ability to work shifts and occasional overtime
  • Must demonstrate interest in self-development by attending and participating in training offered by the Company as and when required
  • Highly developed Customer orientation, professional charm and sophistication
  • Display a high level of emotional intelligence
  • Must have sound Industrial Relations experience

Salary R 25 000 including accommodation and company benefits

Apply for this Position


 

Head Guest Relations.

High End – World Class 5* Game Lodge Sabi Sands Game Reserve Mpumalanga

Head Guest Relations is the main contact point for our Reservations Agents/Support Office.

Responsible for offering excellent customer service, providing options, and other solutions to meet Guests needs,

and ensure all reservation information is up-to-date and available for all lodges and departments, when it is required.

Excellent communication skills & interpersonal skills

At least 2-year experience in similar role

Hospitality experience – 5* Game Lodge experience required.

Tertiary qualification

Administrative skills

Computer literate: MS Office

Strong Customer service orientation

Salary R 8 000 including accommodation with company benefits.

Apply for this Position


 

Lodge Anchor.

World Class 5* Game Lodge – Sabi Sands Game Reserve – Mpumalanga

Assist in ensuring the ultimate Guest experience at this stunning high end 5* Game Lodge,

maintaining the “at home” personal attention levels.

Daily and relief duties include a rotation between

Stock Control, Admin, Service and Reception.

Qualifications and Skills:

• Grade 12.

• Degree/Diploma in Hospitality Management.

• MS Office Suite Proficiency

• 1-2 Years’ experience in similar role

• Lodge experience

• Previous 5-star experience

• Outstanding hosting & guest interaction skills

•Organizational skills with great attention to detail

Salary R 8 400 including accommodation with company benefits.

Apply for this Position


 

Lodge Guest Relations

High End – World Class 5* Game Lodge Sabi Sands Game Reserve Mpumalanga

Guest Relations is responsible for offering excellent customer service, providing options, and other solutions to meet Guests needs,

and ensure all reservation information is up-to-date and available for all lodges and departments, when it is required.

Excellent communication skills & interpersonal skills

At least 2-year experience in similar role

Hospitality experience – 5* Game Lodge experience required.

Tertiary qualification

Administrative skills

Computer literate: MS Office

Strong Customer service orientation

Salary R 8 400 including accommodation with company benefits.

Apply for this Position


 

FOH Anchor.

High End – World Class 5* Game Lodge Mpumalanga.

4 – 5 years Assistant Lodge Management experience required.

Hotel school qualification

4 years’ work experience

Similar experience in a 5 star environment

Exceptional knowledge of Food and Beverage, in particular wine, cigars and cheese

Experience of Stock controls and management of month to month stock take

Excellent attention to detail

Computer literate

Exceptional communication skills in English

Financial management skills

Management experience of junior staff

Be in possession of a valid South African work permit

Relieves the Assistant Lodge Manager during cycle leave

Manage day to day operations

Coordination of service, wine tastings, functions etc

Managing stock, breakages

Manage staff in terms of discipline and service

Hosting

Check ins and outs

Salary highly negotiable including accommodation and company benefits.

Apply for this Position


 

Lodge Host

High End – 5* Game Lodge Mpumalanga

2 – 3 years experience in world class 5* Game Lodges

Hospitality management diploma

Hosting experience in 5* Game Lodges

Drivers License

• Primarily hosting and guest interaction •

Maintain hosting standards

• Be present at all times in the guest areas

• Serve drinks at the bar

• Set up bush functions from time to time

• Liaise between lodges about guest movements

• Work with the team and plan duties together, support where needed

• Be flexible and move between lodges

• Assist in lodge operations when not occupied with guests

• Play your part in ensuring guests get the world class Safari experience at its best • Maintain a high level of hygiene in line with statutory requirements

Behaviours / Skills

• A passion for people and making conversation • Basic Computer Knowledge

• Experience of stock taking and stock control

• Good Organizational skills

• Hands on approach

• Good communicator

• Anticipating guests needs and facilitating the small touches that enhance the guest experience

• Sensitive to cultural issues/ patient with colleagues

• Excellent social and interpersonal skills

• Sense of ownership and pride for the guest experience

• Attention to detail

• Flexible attitude and willing to take on tasks as necessary

• Able to interact with guests and behave appropriately

• Highly sociable and confident when meeting new people and able to entertain / host

Salary R 5 500 including accommodation

Apply for this Position