Guest Relations Manager

World Class 5* Game Lodge Botswana

Hospitality management Qualification

4 years 5* Game Lodge management experience required.

Proven management skills with experience in dealing with staff

Ability to co-ordinate day to day operations

3 – 5 years tourism/hospitality experience


Be honest – act courageously

Be transparent – open and fair

Show respect – shift blame culture to fix culture – consider other points of view

Be consistent

Be empathetic – listen first – be considerate

Ensure that minimum standards are adhered to in all departments

Promote and Instil an ethic of Guest Care and Guest interaction throughout all departments

Promote and instil a passion for Going the Extra Mile throughout all departments

Oversee stock takes

Be prepared to assist in all departments/lodges as and when required

Salary 18 000 Pula ( R 22 860 ) including accommodation.

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Front Office Manager.

Busy 4* Hotel Drakensberg. KZN

Hospitality Qualification with 4 years managerial experience in Hotel Front Office.

In control of the F/O department of this 4* Hotel.

Excellent guest relations skills required.

Excellent staff relations skills required.

F/O computer system skills & experience needed

Training F/O staff

Be meticulous and attention to detail

Assertive and outgoing personality.

Standards orientated.

Good Organizational skills

Salary R 11 600 including accommodation.

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Front Office Guest Services

World Class exquisite 5* Game Lodge – Mpumalanga.

Hospitality Qualification with 2 years 5* Hotel or 5* Game Lodge Guest Relation skills experience required.

The Guest Services Officer provides a personalized, professional concierge and reception service to guests.

Reception and switchboard duties.

An aptitude for management.

Excellent telephone manager.

Excellent communication and organisational ability.

Excellent English reading, writing and speaking ability.

Computer skills required.

Knowledge of food preparation and the terminology of food

Excellent presentation and people skills

The ability to work as an individual and as part of a team

The ability to communicate with guests of all races and languages

An understanding of the etiquette involved in hosting guests of different cultures

Attention to detail

Passion in terms of Service Excellence and willingness to grow in this area

Salary negotiable including accommodation & Company benefits.

Pension Fund & Medical Aid.

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