FRONT OFFICE VACANCIES

Category:

Hotel Reservationist

Award winning 5* Boutique Hotel in eSwatini, is looking for a Reservation Agent to join their team.

Management of all Hotel Reservations, Social Media & Marketing.

Requirements

  • Hospitality Management Diploma
  • 2-3 years’ reservations experience at a 5* Hotel property
  • Previous hotel reservations, social media & marketing experience required
  • Good listening skills, professional and polite telephone manner
  • Ability to work quickly and accurately under pressure
  • Good computer skills
  • Reservation computer system experience
  • Excellent customer care skills
  • Ability to deal with difficult calls in a calm and professional manner
  • Good time-keeping and reliability

Salary R 15 000 negotiable including accommodation with company benefits.

Apply for this Position


 

Front Office  / Reservations Manager

Luxury Conference Resort Hotel –  Maria Moroka – Game Reserve – Free State

The Front Office Manager is responsible for the full Reservations Department of the Hotel including Individual and Group & Convention business.

Requirements :

Hospitality Management qualification

4 years Reservations & Front Office Management experience in Hotels required.

Strong leadership skills required.

Excellent Guest Relations & Staff Relations skills required.

Excellent communication skills needed.

Duties

  • Managing the Reservations team as to ensure that employees follow policies and procedures.
  • Schedule employees, monitor attendance records, do training and review employee performance.
  • Supervising & assisting with co-ordination of group & convention reservations.
  • Correspond with travel agents and companies regarding negotiated rates.
  • Responsible for yield management & updating availability and rates on external booking engines.
  • Furnishing all relevant clients with quotes, confirmations, contracts & invoices where required within 3 hours.
  • Responsible for follow ups on these, so as to ensure payments are received on or before their due dates.

Salary R 14 000 – R 15 000 including accommodation with company benefits.

Apply for this Position


 

Front Office Manager.

5* Estate Hotel – Somerset West – Western Cape.

Our client is seeking a candidate with strong management skills to take full control of

the Hotel’s Front Office.

Requirements :

Hospitality degree / diploma beneficial

• At least 4 years previous front office experience in a similar position

• Knowledge of Hospitality Property Management systems would be advantageous

• A people orientated person, able to motivate and mentor staff

• Ability to lead by example and delegate effectively,

• Use of initiative

• Able to work Duty Management shifts

• Excellent interpersonal and organisational skills

• PC literate including MS Office, MS Word, MS Excel & Micros (advantageous)

• Ability to work shifts and weekends & public holidays (hospitality hours)

Salary R 12 000 including company benefits.

Apply for this Position


 

Lodge Anchor.

World Class 5* Game Lodge – Sabi Sands Game Reserve – Mpumalanga

Assist in ensuring the ultimate Guest experience at this stunning high end 5* Game Lodge,

maintaining the “at home” personal attention levels.

Daily and relief duties include a rotation between

Stock Control, Admin, Service and Reception.

Qualifications and Skills:

• Grade 12.

• Degree/Diploma in Hospitality Management.

• MS Office Suite Proficiency

• 3 Years’ experience in similar role

• Lodge experience

• Previous 5-star experience

• Outstanding hosting & guest interaction skills

•Organizational skills with great attention to detail

Salary R 8 400 including accommodation with company benefits.

Apply for this Position


 

Lodge Guest Relations

High End – World Class 5* Game Lodge Sabi Sands Game Reserve Mpumalanga

Guest Relations is responsible for offering excellent customer service, providing options, and other solutions to meet Guests needs,

and ensure all reservation information is up-to-date and available for all lodges and departments, when it is required.

Excellent communication skills & interpersonal skills

At least 2-year experience in similar role

Hospitality experience – 5* Game Lodge experience required.

Tertiary qualification

Administrative skills

Computer literate: MS Office

Strong Customer service orientation

Salary R 8 400 including accommodation with company benefits.

Apply for this Position


 

FOH Manager.

Take full responsibility for the running of the Front of House Division

The ideal individual for the position will have an eye for detail, be energetic, passionate about guest delight and enjoy guest interaction.

Furthermore, she / he needs to have administrative skills and enjoy staff motivation and development.

Ensure that reception compile an accurate day-sheet daily with all the necessary guests information, arrival & departure details

Communication of any updates on the day-sheet to all the relevant departments

Liaise with Reservations

Double check room allocations

Agent Site Inspections – ‘Show Time’

Ensure telephones and radio are answered timeously and professionally

Maintain the Pan FOH system

Guest Feedback – Centricity Feedback system

Lodge Banking & Gratuities

Printing & Stationary Control

Month-end of House Accounts & Activities

Curio Shop:

Responsible for efficient management of the Curio Shop

Management of the FOH Team.

Inspire, stimulate and lead the team;

Ensure your team is guest focused;

Recognise great guest feedback and deal with negative guest feedback constructively;

All staff to be trained in their areas of responsibility and to attend regular training workshops;

Manage Performance;

Hosting of Guest;

Strong leadership & mentoring skills – Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards;

Salary R 11 000 – R 13 000 – Live-in position with meals on duty.

Pension fund; Staff Lodge Nights; Work cycle – 21 days – 7 days off; Annual leave – 15 days;

Apply for this Position


 

FOH Anchor.

High End – World Class 5* Game Lodge Mpumalanga.

4 – 5 years Assistant Lodge Management experience required.

Hotel school qualification

4 years’ work experience

Similar experience in a 5 star environment

Exceptional knowledge of Food and Beverage, in particular wine, cigars and cheese

Experience of Stock controls and management of month to month stock take

Excellent attention to detail

Computer literate

Exceptional communication skills in English

Financial management skills

Management experience of junior staff

Be in possession of a valid South African work permit

Relieves the Assistant Lodge Manager during cycle leave

Manage day to day operations

Coordination of service, wine tastings, functions etc

Managing stock, breakages

Manage staff in terms of discipline and service

Hosting

Check ins and outs

Salary highly negotiable including accommodation and company benefits.

Apply for this Position