FRONT OFFICE VACANCIES

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Guest Liaison/Front of House Supervisor

Exquisite 5* Game Lodge North West Province

3 years Game lodge experience required.

Guest Liaison, Hosting meals and banqueting duties.

Supervision of bar staff, waiters and lodge cleaners, including the set-up of, and service at, all meals including service from the kitchen and bar .

Ensuring that all guest areas in the lodge are constantly presentable and ready for guests.

Supervision of housekeepers and ensuring guest suites, Gym and Health and Beauty treatment room are cleaned and prepared to the highest standards.

Curio Shop sales, Curio stock orders and maintaining Curio Shop stock levels.

Bar, Wine Cellar and Curio shop stock control and stock takes.

Assisting with check in and check out of guests and other administration duties.

Essential attributes include an excellent eye for detail, a good knowledge of service skills,

a friendly and outgoing personality, a good team player with excellent communication skills

and the ability to handle pressure.

Salary R 12 000 including accommodation.

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Front Of House Manager Zambia

Eco friendly luxurious Game Lodge Zambia.

Deep in the heart of Wild Africa.

Brilliant opportunity for a candidate who has a strong passion for African Wildlife & Hospitality

Hospitality Management Qualification with further 3 years 5* Game Lodge experience required.

Excellent Guest Relations and communication/liaison skills required.

Bar duty, Guest Service and Front Of House Management experience required.

Hosting & Communicating re guest problems/expectations.

Liaising with all staff re Bush Breakfasts and Special Sun downer extra activities.

Arranging private deck dinners for guests.

Curio Shop management & Social media posting

Emergency awareness and action (i.e first aid ability etc)

Experience in a remote bush environment is required.

Salary $ 1 000 $ 1 200 ( R 13 700 – R 16 400 ) including accommodation.

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Reservationist

5* Hotel Dullstroom. Mpumalanga

3 years Reservation experience in a 5* Boutique Hotel required.

The candidate must have excellent interpersonal skills.

Well spoken and able to correspond with local & international guests and service providers.

Strong selling & admin skills are a must.

Must be forward thinking and able to make discounting decisions

(within parameters laid out by GM & owners) without constant consultation.

Dealing with all reservations for hotel rooms & self catering cottages (27 rooms, 6 cottages),

which can be in the form of :

Direct bookings

Direct Online (via our website)

Travel agents & tour operators

OTA’s (booking.com etc)

Corporate (leisure & conferencing)

  • Processing booking enquiries
  • Quoting & sending out pro forma invoices
  • Processing deposits received
  • Following up on outstanding deposits timeously to ensure all bookings are confirmed
  • Preparation of all paperwork to give to Reception for each days arrivals (ie ensuring that any special requests have been flagged, deposits are processed)
  • Maintaining good relationships with travel agents / tour operators
  • Maintaining the company profile on various web based OTA’s
  • Daily revenue reports (taking information from various sources and consolidating onto a spreadsheet)
  • Consulting with our marketing team to ensure we maximise revenue by doing specials / promotions / packages
  • Assisting management with functions such as weddings

HTI systems – Eres, Apex & Pluspoint experience would be an advantage.

Salary R 12 500 – R 14 500 Live out.

Salary R 11 000 – R 12 500 live in.

Potential to earn incentives each month on reaching targets

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Receptionist

Excellent opportunity exist for a Non BEE candidate to join this

top Class 5* Game Lodge  in Mpumalanga.

2 – 3 years 5* Game Lodge – Front Office / Guest Relations experience required.

Outgoing, vibrant and bubbly personality

South African Drivers Licence

Hospitality management qualification

Excellent Guest Relations skills required

English speaking, fluent in written English

Front Office Computer software experience required

Good Organizational skills

Salary R 6 500 – R 7 500 including accommodation.

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Receptionist

Excellent opportunity exist for a Non BEE candidate to join this

exclusive intimate 5* Game Lodge  close to the Kruger National Park – Mpumalanga

Hospitality qualification Valid SA driver’s license

Exceptional communication skills in English

Computer literate on MS Office suite

Presentable Friendly and outgoing personality

Willing to go the extra mile

Not a clock watcher & High levels of energy

Be able to perform under pressure

Passion for the outdoors and living in a “rural” area

Trustworthy & Punctual

Adaptable to changes and requests when dealing with the public

Live in – meals provided

Lodge contributes towards medical aid (company’s choice), provident fund and UIF

Live-in position which includes a room with private shower/bath, phone, laundry and all meals

Salary R 6 500 including company benefits.

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Guest Relations Supervisor.

Elegant 4*  Boutique Hotel – Hazyview

3 years 4* Boutique Hotel experience required

Front Office Computer system experience required.

Valid South African Drivers Licence

Hotel or Tourism School (or similar qualifications)

Excellent Guest Relations skills required

English speaking, fluent in written English

A passion for people and excellent communication skills required.

Good Organizational skills

Salary R 6 000 including company benefits.

Live out position.

Apply for this Position