Guest Relations Manager
World Class 5* Game Lodge Botswana
Hospitality management Qualification
4 years 5* Game Lodge management experience required.
Proven management skills with experience in dealing with staff
Ability to co-ordinate day to day operations
3 – 5 years tourism/hospitality experience
Be honest – act courageously
Be transparent – open and fair
Show respect – shift blame culture to fix culture – consider other points of view
Be empathetic – listen first – be considerate
Ensure that minimum standards are adhered to in all departments
Promote and Instil an ethic of Guest Care and Guest interaction throughout all departments
Promote and instil a passion for Going the Extra Mile throughout all departments
Oversee stock takes
Be prepared to assist in all departments/lodges as and when required
Salary 18 000 Pula ( R 22 860 ) including accommodation.
Front Office Manager.
Busy 4* Hotel Drakensberg. KZN
Hospitality Qualification with 4 years managerial experience in Hotel Front Office.
In control of the F/O department of this 4* Hotel.
Excellent guest relations skills required.
Excellent staff relations skills required.
F/O computer system skills & experience needed
Training F/O staff
Be meticulous and attention to detail
Assertive and outgoing personality.
Good Organizational skills
Salary R 11 600 including accommodation.
Front Office Guest Services
World Class exquisite 5* Game Lodge – Mpumalanga.
Hospitality Qualification with 2 years 5* Hotel or 5* Game Lodge Guest Relation skills experience required.
The Guest Services Officer provides a personalized, professional concierge and reception service to guests.
Reception and switchboard duties.
An aptitude for management.
Excellent telephone manager.
Excellent communication and organisational ability.
Excellent English reading, writing and speaking ability.
Computer skills required.
Knowledge of food preparation and the terminology of food
Excellent presentation and people skills
The ability to work as an individual and as part of a team
The ability to communicate with guests of all races and languages
An understanding of the etiquette involved in hosting guests of different cultures
Attention to detail
Passion in terms of Service Excellence and willingness to grow in this area
Salary negotiable including accommodation & Company benefits.
Pension Fund & Medical Aid.