FRONT OFFICE VACANCIES

Category:

Rooms Division / Assistant GM 

Exclusive 5* Big 5 Game Lodge Eastern Cape

  • Recognized 3 year Tertiary qualification in the Hospitality industry will be an advantage
  • At least 5 years’ experience in the Front Office Department of which at least 4 years should have been in a managerial position
  • Exceptionally fluent in English
  • High Level of computer literacy with emphasis on Opera & Microsoft office and Micros
  • Revenue Management experience
  • Well-developed leadership, training, communication and interpersonal skills
  • Good business acumen with competent financial understanding
  • Knowledge of budgets and budget setting, yield management and revenue controls with the ability to maximize departmental profit percentages through enhanced revenues and cost control measures in place.
  • Well-developed negotiation skills
  • Well-developed Administration and Analytical Skills & exceptional attention to detail
  • Ability to create a strong team climate
  • Ability to work shifts and occasional overtime
  • Must demonstrate interest in self-development by attending and participating in training offered by the Company as and when required
  • Highly developed Customer orientation, professional charm and sophistication
  • Display a high level of emotional intelligence
  • Must have sound Industrial Relations experience

Salary R 25 000 including accommodation and company benefits

Apply for this Position


 

Reservations & Front Office Supervisor.

Exclusive 4* Boutique Hotel KZN

3 years 4* Boutique Hotel Front Office & Reservations experience required

Hospitality Management Qualification.

To manage and maintain the bookings system of the Hotel and ensure that standards are upheld at all times for reservations and Front Office.

As a Supervisor, your role is to manage the accommodation, booking and property management system of the Hotel. You will take responsibility and assist for marketing and promoting all accommodations and bookings to maximize sales and will participate in maintaining such systems.

You will be responsible for bookings, payments and running of such reservations within the portfolio. You maintain systems of control, developing and updating standards.

You are to maintain the Opera system as to bookings, payments, reservations, admin, filing, follow ups, confirmations, Agents, STO contracts yearly, but not limited to only such.

You will also work closely with Receptionists and maintain their standards to our Guests and for the Department. Shifts may be required here aswell. You will be a Team leader.

Opera knowledge required

Basic Sales and marketing to sell rooms

Highly Developed Communication Skills

Awareness of management practices and procedures

Developing and training

Self Motivated

Physically very fit

Ability to work with multi-cultural team

Strong attention to detail is of utmost importance

Ability to maintain a booking system

Ability to close quotes to up sales

STRONG Multi Tasker

Telephone skills

Deadline driven

Administrative skills must be strong

Salary R 8 000 including accommodation and company benefits

Apply for this Position


Lodge Anchor.

World Class 5* Game Lodge – Sabi Sands Game Reserve – Mpumalanga

Assist in ensuring the ultimate Guest experience at this stunning high end 5* Game Lodge,

maintaining the “at home” personal attention levels.

Daily and relief duties include a rotation between

Stock Control, Admin, Service and Reception.

Qualifications and Skills:

• Grade 12.

• Degree/Diploma in Hospitality Management.

• MS Office Suite Proficiency

• 1-2 Years’ experience in similar role

• Lodge experience

• Previous 5-star experience

• Outstanding hosting & guest interaction skills

•Organizational skills with great attention to detail

Salary highly negotiable including accommodation with company benefits.

Apply for this Position


 

Lodge Anchor.

World Class 5* Game Lodge Mpumalanga.

4 – 5 years Assistant Lodge Management experience required.

Hotel school qualification

4 years’ work experience

Similar experience in a 5 star environment

Sound knowledge of food and beverage, in particular wine, cigars and cheese

Experience of Stock controls and management of month to month stock take

Excellent attention to detail

Computer literate

Exceptional communication skills in English

Financial management skills

Management experience of junior staff

Be in possession of a valid South African work permit

Relieves the Assistant Lodge Manager during cycle leave

Manage day to day operations

Coordination of service, wine tastings, functions etc

Managing stock, breakages

Manage staff in terms of discipline and service

Hosting

Check ins and outs

Salary highly negotiable including accommodation and company benefits.

Apply for this Position


 

Guest Services Supervisor

World Class 5* Game Lodge Mpumalanga

2 – 3 years experience in world class 5* Game Lodges

Hospitality management diploma

Hosting experience in 5* Game Lodges

Drivers License

• Primarily hosting and guest interaction •

Maintain hosting standards

• Be present at all times in the guest areas

• Serve drinks at the bar

• Set up bush functions from time to time

• Liaise between lodges about guest movements

• Work with the team and plan duties together, support where needed

• Be flexible and move between lodges

• Assist in lodge operations when not occupied with guests

• Play your part in ensuring guests get the world class Safari experience at its best • Maintain a high level of hygiene in line with statutory requirements

Behaviours / Skills

• A passion for people and making conversation • Basic Computer Knowledge

• Experience of stock taking and stock control

• Good Organizational skills

• Hands on approach

• Good communicator

• Anticipating guests needs and facilitating the small touches that enhance the guest experience

• Sensitive to cultural issues/ patient with colleagues

• Excellent social and interpersonal skills

• Sense of ownership and pride for the guest experience

• Attention to detail

• Flexible attitude and willing to take on tasks as necessary

• Able to interact with guests and behave appropriately

• Highly sociable and confident when meeting new people and able to entertain / host

Salary highly negotiable including accommodation

Apply for this Position


 

Front of House / Host

Exclusive luxury Game Lodge.

Timbavati Game reserve – Limpopo

  • Overseeing front of house service
  • Ensure high standard of operation and service
  • Excellent Guest Relations skills.
  • Guest hosting, planning table setting, ensure high level of guest experience
  • Work closely with Lodge Manager
  • Be familiar with guest details, names, special requirements, arr/dep details ect
  • Arrange for guest special occasions, personal notes & private dinners ect
  • Create a special & personal atmosphere for the guest
  • Friendly, bubbly nature
  • Attention to detail
  • Ability to prioritize and schedule work
  • Front Office Guest Relations

Salary highly negotiable including private accommodation with en-suite bathroom and company benefits.

Apply for this Position


 

Guest Relations Officer.

World Class 5* Game Lodge Mpumalanga.

2 years F/O 5* Game Lodge experience required.

Hotel school qualification

Similar experience in a 5 star environment

Friendly, bubbly nature

Attention to detail

Excellent admin skills and telephone etiquette

Ability to prioritize and schedule work

Front Office Guest Relations &  Strong administrative role.

The position is also responsible for guest arrival and orientation, hosting certain meals

and various other general functions within front of house.

Manage day to day duties and on job training with staff

Coordination of meal services & Hosting

Effective communication management including e-mail and between departments

Administration of indemnity forms, accounts, guest feedback, welcome notes, rooming lists, banking, stock sheets.

Checking guests in/out

Maintenance issues to be communicated and followed up on

Salary highly negotiable including accommodation and company benefits.

Apply for this Position