FRONT OFFICE VACANCIES

Reservation Manager.

Are you passionate about hospitality, wildlife, and delivering exceptional guest experiences?

We are seeking a dynamic and detail-oriented Reservation Manager to join our prestigious luxury game lodge team.

Location

Exclusive private game reserve (Luxury Safari Lodge Environment) – Magaliesburg.

Key Responsibilities

• Manage all lodge reservations from inquiry to confirmation

• Oversee booking systems and ensure accuracy of guest information

• Coordinate with front office, housekeeping, and safari operations teams

• Handle travel agents, tour operators, and direct guest communications

• Monitor room availability, rates, and revenue optimization

• Prepare reports on occupancy, forecasts, and revenue performance

• Ensure exceptional pre-arrival guest communication and service

Requirements

• Proven experience ( 4- 5 years) in reservations or front office management in Game Lodge environment.

• Proficiency in reservation systems (e.g., NightsBridge, Opera, or similar)

• Excellent communication and organizational skills

• Strong attention to detail and problem-solving abilities

• Ability to work under pressure and manage multiple bookings

• Knowledge of safari/lodge operations is advantageous

What We Offer

• Competitive salary package

• Live-in position (if applicable)

• Opportunity to work in a breathtaking wildlife environment

• Career growth within a luxury hospitality brand

Salary R 25 000 – R 30 000

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements

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Reservations Team Lead.

Highly reputable luxury Game Lodge / Resort /  Hotel Group.

North Gauteng.

Are you passionate about leading a team stiving towards seamless guest experiences, promoting revenue growth, attention to detail and creating a high-end guest experience.

We’re looking for a detail-oriented and motivated Reservations Team Lead to join our team.

This role is perfect for someone who thrives in a fast-paced environment, has a passion for hospitality, and displays creative, out of the box thinking.

Scope & General Purpose:

Leading a small team within the Central Reservations Department, the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks and social media

Promoting sales, cross selling and upselling of various products withing the portfolio

Reservation status Management and SOP implementation

OTA management

Team Training and support

Managing cancellations, modifications, and refund requests efficiently.

Maintain compliance with all company policies and procedures.

Promote and maintain attention to detail, fast email turnaround and effective inbox management within the team

Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts and inventory management

Prepare expected arrival reports and managing the communication process to lodge operations teams.

Handle daily correspondence, maintain up-to-date files, and ensure systems are accurate and organized.

Promote and lead through professional, helpful interactions with reservations manager, colleagues, and industry partners.

Be flexible in supporting other operational areas when required.

Requirements:

Proven experience in a similar role or as a senior reservation’s consultant

A team player with high level of dedication and leadership

Excellent computer skills (MS Office, MS Excel, PowerPoint)

PMS system knowledge – Nebula, eRes and Opera would be advantageous

Proficiency in English

Well-organized with good time management

Excellent verbal and written communication skills

SYSTEM REQUIREMENTS:

Microsoft Office
eRES / Nebula, Opera Cloud & Apex, CRM

MINIMUM EXPERIENCE & REQUIREMENTS:

Minimum 6 years’ experience in a tourism/travel call centre or reservations department for multiple properties as a senior reservation’s consultant or proven experienced as a reservations team lead.
Must have a good command of the English language with exceptional
writing skills.
Solid interpersonal skills
Valid RSA ID
Dynamic
Self-Starter
Problem Solving
Strong leadership skills
Flexible
Presentable Appearance
SALARY:
The package includes a mandatory 5% deduction toward the company’s provident fund.

Medical Aid is available as part of the CTC package.

The remuneration will be discussed at the interviews or upon individual requests.

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements

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Reception Manager.

KEY AREAS OF RESPONSIBILITIES:

•Maintain a positive attitude and friendly demeanour
•Welcome guests as they arrive and check out guests
•Manage incoming calls
•Respond to all guest questions and requests
•Accept payments and other administrative duties
•Must be able to prioritize and manage tasks independently, with good planning and organizational skills
•Proactive, use initiative and creative flair when required

QUALIFICATION:

Matric / Grade 12
Diploma or equivalent in Hospitality Management (Beneficial)

KNOWLEDGE AND SKILLS REQUIRED

•At least 2 years experience in a similar role, preferably in a high-end safari lodge or hotel
•Excellent Reception and Front Office control
•Excellent customer service skills a must – Including the ability to handle difficult situations with professionalism
•Good understanding of lodge operations
•Attention to detail is crucial for ensuring guest satisfaction and maintaining the lodge’s high standards
•Strong verbal and written communication skills essential for interacting with guests and staff
•Computer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors)
•Strong Financial sense and sound knowledge of procedures
•Strong Stock control experience

SALARY & OTHER PACKAGE DETAILS:

•Monthly package – market-related depending on experience and qualifications
•Accommodation and laundry
•The position will be based at the Kapama River Lodge, Hoedspruit, Limpopo Province
•Work cycle – 3 weeks on, 1 week off
•As it’s in the hospitality industry the ability to work irregular hours, including nights, weekends and holidays
•15 Days Annual Leave

Salary R 20 000 including accommodation

Apply for this Position

Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements

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Front Office Manager.

Luxury Game Lodge Rooiberg Limpopo

Reporting To: General Manager

Role Overview:

The Front Office Manager oversees daily front office operations to ensure seamless guest experiences, efficient departmental performance, and effective coordination across departments.

The role combines operational leadership, guest relations, financial reporting, team management, and revenue optimisation.

The successful candidate will maintain exceptional hospitality standards while actively contributing to room revenue growth and operational excellence.

Key Responsibilities

Guest Service & Operations
• Ensure a welcoming and professional guest experience from arrival to departure.
•Manage check-in and check-out processes efficiently.
•Handle guest inquiries, requests, and complaints promptly and professionally.
•Oversee reservations, room allocations, and guest registration.
•Coordinate guest services across departments to ensure seamless operations.
•Maintain customer satisfaction standards and manage difficult guest situations confidently.
Staff Management & Training
•Supervise and support front office staff, including reception and guest services.
•Prepare duty rosters and manage workflow.
•Conduct weekly team meetings and training sessions.
•Coach and develop staff to perform duties effectively.
•Handle disciplinary procedures when required.
•Oversee payroll administration for the department.
Communication & Coordination
•Act as the primary liaison between guests, departments, and management.
•Communicate effectively across all operational departments.