Food & Beverage Manager.

Award winning 5* Boutique Hotel – eSwatini – Swaziland.

Responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations.
Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.

Our client is seeking an energetic, vibrant & assertive candidate.

Hospitality Management Qualification required

4 – 5 years Hotel F/B  experience required.

5  years stock control experience in 5* Hotels required.

Strong hotel cuisine managerial experience required.

Exposure and understanding of F.B financials
Leading Food and Beverage Team
  • Manages the Food and Beverage department.
  • Supervises and manages employees. Manages all day-to-day operations.
  • Understands employee positions well enough to perform duties in employees’ absence.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others;
  • Advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Oversees all culinary, restaurant, beverage and room service operations.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork,
  • Continuous improvement and a passion for providing service.
  • Provides excellent customer service.
  • Responds quickly and proactively to employee’s concerns.
  • Provides a learning atmosphere with a focus on continuous improvement.
  • Monitors and maintains the productivity level of employees.
Ensuring Exceptional Customer Service
  • Provides excellent customer service.
  • Responds quickly and proactively to guest’s concerns.
  • Understands the brand’s service culture.
  • Drives alignment of all employees, team leaders and managers to the brand’s service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Verifies all banquet functions are up to standard and exceed guest’s expectations.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
Salary Highly negotiable – including accommodation & company benefits

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Duty Manager.

5* Game Lodge – Hoedspruit – Limpopo


  • A minimum of 2 yrs previous working experience in the capacity of Duty Manager/Lodge Anchor in a 5* game lodge is essential.
  • 2 – 4 Years’ experience in same/similar position
  • Must be computer literate on MS Office suite
  • Preferably previous experience with Opera, Fidelio or Pan.
  • Polite, friendly person that can think on their feet
  • Well spoken and well presented individual
  • Strong administration skills
  • Must have grade 12
  • Must have a valid driver’s license, PDP
  • Good all-rounder required.
  • Strong F&B and Hosting skills.
  • Good Communication and Interpersonal Skills.
  • Pro-Active and Professional and well Presented
  • Strong management skills. Ability to deal with guests
  • Check in and Check outs
  • Assist in the day to day management of the Lodge Operations to include front office, Housekeeping, F&B Service Levels, Administration, etc.
  • It will include supervising the set up of, and service at, all meals and beverage servings.
  • Supervising service from the Bar and Kitchen, all activities connected to hosting and overseeing all public areas are presentable.
  • Familiar with all operational aspects of Front Office, including Reservations

Bilingual with good communication skills

  • Stock control & orders
  • Stock issuing across all departments of the lodge
  • Guest orientation, Hosting
  • Overseeing and take full responsibility of the HK department and Laundry
  • Daily issue of stock and stock control
  • Daily/Monthly Reports and Stock take

Salary highly negotiable Live – in & Company benefits

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Service Manager

World Class, Award winning 5* Game Lodge

Sabi Sands Game Reserve Mpumalanga

The role of the Service Manager is to ensure a superior guest experience in the delivery of our service,

food and beverages and to ensure the successful management of Service staff to deliver on required standards

Requirements – Qualifications and Skills

• Excellent Interpersonal Skills

• At least 2 years management experience in similar role

• 5* Luxury lodge experience

• Level 4+ (Matric), Hospitality related certification

• Food & Beverage knowledge

• Thorough working knowledge of wine and grape varietals, as well as serving thereof • Administrative competence

• Able to multi-task • Able to work accurately under pressure

• Computer literate at intermediate level: MS Office, Excel

• Excellent verbal and written communication skills

• Able to work effectively as part of a team and independently

• Driver License

• Guest Relations and Hosting;

Manage Service Staff;

• Ensure service standards are met;

• Ensure Health & Safety standards are met;

• Staff training, conduct and performance management;

• Administration;

• Ensuring guest satisfaction;

• Handling guest complaints;

• Knowledge of Menus, food and wine;

• Development and execution of innovative and unique guest experiences for guests.

Salary highly negotiable Live – in & Company benefits

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Guest Services Supervisor.

World Class 5* Game Lodge Sabi Sands Game Reserve Mpumalanga.

Qualifications / Experience :

South African Citizen

Preferably 2 years experience in World Class 5 Star Game Lodges

Hotel or Tourism School (or similar qualifications)

Hosting experience

Wine knowledge (not essential)

English speaking, fluent in written English

Driver’s License essential

Behaviours / Skills :

A passion for people and making conversation

Basic Computer Knowledge

Experience of stock taking and stock control

Good Organizational skills • Hands on approach

Willing to work long hours

Good communicator

Anticipating guests needs and facilitating the small touches that enhance the guest experience

Sensitive to cultural issues/ patient with colleagues

Excellent social and interpersonal skills

Sense of ownership and pride for the guest experience

Attention to detail

Flexible attitude and willing to take on tasks as necessary

Able to interact with guests and behave appropriately

Highly sociable and confident when meeting new people and able to entertain / host

Ability to plan and organize

Realistic expectations of bush life

Well groomed and a good sense of personal hygiene

Salary R 7 285.00 including accommodation with company benefits.

Individual gratuities left by guests

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